Loblaws Reviews 

I find it unacceptable that customers can be publicly embarrassed in the name of theft prevention when they have done nothing wrong.

During my recent visit, I purchased four packets of chips. As I approached the exit, the security alarm went off, and people around me began staring. A security employee approached me, checked my receipt, and then went inside to unlock my shopping cart. 4 packets of chips were in a cart without being in a bag.

There was no apology. No acknowledgment of the embarrassment caused. Nothing.

Let me ask you a simple question: If your security systems are not working properly, what gives your company the right to subject innocent, paying customers to public embarrassment?

This was not the first time this happened. Last month, I left the same store with an empty shopping cart, and the alarm went off again. They state its a company policy for the alarm to go off if the CART is empty.

My question to Loblaws management is straightforward: Why should innocent customers be embarrassed in the name of security?

Awful company!! Greed is there number one priority. Crazy prices, really bad customer service, and management that never gives a crap about anyone. Go to Nofrills instead good people and save your money. Never again SuperStore!!

At a time when many Canadians are actively trying to buy less US products, Loblaws has replaced its longtime Canadian made salad brand "Ziggys" with made in USA "Reser's". This means many of us will have to switch to Selection or My Compliments.
Somebody needs to read the room

I usually buy Loblaws cinammon buns which sell for $3.00 for 6. Today they wer $3.00 for 4 (at their St. Clair and Bathurst store). Does corporate greed know no limits, raising prices 50% in less than a week. There ought to be a law!

Every time I try to apply for an employment opportunity the AI doesn’t under What you are asking. Ex: I didn’t receive a 6digit code , so I asked Alexia to send another it doesn’t understand the command.
Clearly you need a real person to look over resumes not AI
Also they won’t accept resumes in store.

Private label does not clearly state country of origin or whether it is product of Canada.

Loblaws seems be trying to obfuscate the origin of its produce and other products. I want it to be clear which products originate in Canada and which come from the US. Galen, stop making it difficult to buy Canadian.

I bought a bucket of 16 pieces of Korean chicken. Big mistake. There is hardly any chicken: it is mostly the batter. The batter is tasteless. The sauce was awful and I threw it out.
This is a complete waste of $16 - a ridiculous price for batter!

Loblaws for the second time was very disappointing.
I have noticed that customer service is been very unhelpful and very rude when it comes to trying to go out of their way to help the customer.

The other issue I have is that there is a gentleman of Korean descent I'm assuming and watches people at the checkout counter which is a self checkout counter like they are criminals. This is very distasteful that if Loblaws has come to this point and treating its customers like this I want no part of it.
When you walk in the next time at 11 Redway Loblaws and do some shopping you will notice that there is a perception of somebody is watching over you to make sure that you don't steal anything and that is disheartening.

Never judge a book by its cover and I have noticed that this person watches people as they are thieves and that's pretty disgusting considering they are the ones who took all the cashiers out of there except for one or two.

IF YOU WANT TO BE PERCEIVED AS A THIEF THIS IS A PLACE TO COME.

IF YOU WANT POOR CUSTOMER SERVICE,
THIS IS THE PLACE TO COME

FRANKLY I'VE GOT NOTHING MUCH MORE TO SAY ABOUT THIS PLACE BUT JUST PURE DISGUST TO SEE HOW PEOPLE ARE TREATED AND PERCEIVED.

PEOPLE ARE STRUGGLING OUT THERE IN THE LAST THING THEY NEED IS TO BE LOOKED AT AS CRIMINALS AND BE TREATED AS SUCH AND LOOKED UPON AS SUCH WHILE CHECKING OUT I WOULDN'T THINK IT'S A GOOD FEELING.

JUST BECAUSE YOU DRESS A CERTAIN WAY DOES NOT MEAN YOU ARE A CRIMINAL.

Terrible store customer service at Richmond Street London Ontario. I am 38 weeks pregnant with my toddler waiting in the home section isle for 30+ minutes to be helped. Asked for help 3 different people within 30 minutes. All of them claiming it’s not their sector and that someone is coming. When I asked cashier fourth time to call someone, her and customer she was helping started giggling and talking behind my back. My husband noticed that and he lost it. Then he start using curse words complaining about customer service and overall experience, saying “I just want to f pay and leave”. Just so manager could come and expelled us from the store without acknowledging anything that was happening for 30 minutes prior my husband said that. What kind of person you must be to laugh behind pregnant woman back?? And what kind of manager you are to let your staff behave like that?

I brought to their attention the fact the chicken was expired by 7 pm, at 9:30 pm, they acted like they were totally clueless on what the 7 meant and refused a discount. This is why I am not shocked by the 1.5 star reviews on trustpilot! They just care about money, not the customer.

Hello
Today I went to the loblaws store on Musgrove as I have for many years. Sadly this store has truly gone downhill. There are no carts in the store where they’re normally located so fortunately I remembered to get one and bring it in when I parked. When in self checkout the items kept double charging. After waiting several minutes for the woman who sitting down and mentioning the problem to her she literally grunted at me. It’s so sad to see this beautiful store that had such great customer service deteriorating so much.
Peggy Passmore

I bought a yogurt from the no frill store in Milton and there was insect inside the yogurt. I did not get any satisfactory answer. I have the pictures of the same but there is no place to attach it.

Found lead in their product - reached out to them for a refund. They started by claiming home tests were not valid. When I showed them it was professionally tested, they said that despite the lead, they don’t believe the lead transfers into food and they would not refund the $20 dish. Really? Your item that was intended for food use contains lead (which you did not disclose to customers by the way), and a customer’s dissatisfaction of your product as a result was not a valid reason to refund? Poor disclosure, arguable very unsafe products and horrendous customer service. Shop elsewhere.

Products are rapidly loosing quality. First it was the lasagna, then the meatballs now the peas have little olive coloured ones in the mix. Ginger snaps have 4 or 5 less for the same packaging, so now they rattle around and are usually broken. Guess they have to get that $500 million back somehow! Try Farmboy.

Their gift card would not work and the employees were not helpful. I went multiple times to the nearby stores and the employees were completely clueless and hostile. I had a President's choice card in digital format that was not scanning and they had no idea how to enter it manually and were not willing to learn either. Completely wasted my time and I also emailed them and no one responded so just a terrible company overall. I eventually managed to use it at a third store because the employee knew how to manually enter it but I'm still very disappointed with the experience.

I really don't understand the layout of this store. Every time I come in I spend more time looking for things than actually shopping. The self-checkout machines are constantly breaking down and there's rarely enough staff around to help. The aisles feel cramped, especially on weekends. Honestly exhausting to shop here. Won't be rushing back.

Beware buying electronics that are not PC brand at Loblaws: if defective, you can only exchange it for the same product, and even at that, I had to talk to the manager before the clerk did it. I bought a Black and Decker coffee grinder that stopped working the second time I used it. Piece of garbage! Loblaws policy is "get it repaired by the manufacturer" or, if you're lucky, they'll exchange a bad product for another one! I should have read the reviews before buying it. Imagine ANY other store doing that,e.g. Canadian Tire, Costco. Ridiculous.

Why is it always so cold there? Sometimes I’m freezing — it makes my shopping experience really unpleasant.

We have a Zehrs in Caledonia. It seems to have gone done in quality. I have purchased bake potatoes in foil. Often getting 3 out of 4 good.Also I've had to return chicken more than once for being bad.Their produce is terrible. Some items in your insiders report are not in stock.I've had many bad experiences in this store lately. It never was like this before. I now drive to Fortinos in Ancaster. A great store. Thank you .