Localphone Reviews 

**Payment charged, but no credit added to my account**

I paid $1 to top up my Localphone account because I urgently needed to make an international call.

My bank confirmed the charge, but more than 20 minutes later, the credit still hadn't appeared on either the website or the iPhone app.

For a prepaid calling service, this delay is unacceptable, especially when customers need to make urgent calls.

I contacted support, but I shouldn't have to chase a company just to access credit I've already paid for.

Be aware that your payment may not become available immediately.

I've been using localphone for years.
It has mostly been reliable for all my travel / overseas calls, and the customer support have always been reactive when there was issues.
The rates are really great, the best I found.

I live in England and Localphone is a UK company, so UK-to-UK payments should be instant. My only conflict was why they took so long to credit my account every time I paid. Credit regularly took 20–40 minutes or even over an hour to appear, which is not normal for a UK service and felt more like dealing with a foreign company.

When I asked why this was happening, my account was closed without my permission and I was told to “go find another” instead of receiving support. I sent multiple messages with no reply at all. The £8 refund eventually arrived, but the main issue was never explained and my account stayed blocked.

I would advise anybody else to be aware of this, because they do not reply when you ask simple questions.

Order reference: 11215788.

Do not pay for credit on Localphone! What happens is that you pay, approve in your banking app, and then nothing happens. The money disappears from your bank account and nothing happens.

I have been using Localphone for quite a while but often only sporadically to call abroad. My £10 credit would often last me a couple of months.
I had a Localphone email to tell me my credit was low, which could have been right and I did not think much about it and topped up. A couple of days later the same email despite me not using the account. I got suspicious.
Somehow the credit was disappearing and I emailed Localphone. They sent me a record of numbers I was supposedly ringing and also the origins of the calls. I am in the UK. The calls were made from the US to the US.
Someone must have got into my account and set up a calling card. Until then I did not even know a calling card was an option in Localphone, but funny enough they do not send a confirmation that a calling card has been set up. That would have been a warning that something is wrong.
I have not used my log in details for Localphone anywhere else. I have not shared my details. I did not have a breach on any email system.
However Localphone told me it was my fault!!!
I only lost about £15 with them, BUT ALL MY TRUST into Localphone.

Added credit over an hour ago - where is it? Rubbish website.

I registered today. I did all of what they asked and yet no service. Seems more like an SCAM!

Unlike many reviewers, I have had positive experiences with localphone. I am based in the UK & notice that other positive reviews tend to come from the UK so maybe that is a factor.

I have been a customer of their VOIP service for a few years and have found it works well with software apps as well as proper VOIP hardware such as Yealink phones.

localphone make it clear that they cannot be relied on in emergencies and so you cannot count on them for making 999 calls. I noticed that they were down one Sunday morning but they seem to be up and running most of the time. And as the reliable analogue landline service is closed down I am not sure that localphone are significantly less reliable than my mobile and broadband connections which also suffer outages from time to time.

I suppose I could sum them up as cheap and cheerful but some of their features are surprisingly good. They have comprehensive facilities for whitelisting and blacklisting both incoming and outgoing calls which I found worked very well. I also like that everything is prepaid - so if someone got access to your phone, or signed in as you, they could not run up a huge bill - they would be limited by the credit you had prepaid.

They have some of the cheapest call rates and, until recently, renting an incoming number was also a bargain at 90p per month - however that has recently increased to £3 and there are cheaper offers available from other providers. Of course you don't need to rent an incoming number if you only want to make outgoing calls and are happy to use an existing mobile or landline for incoming calls.

Unlike some other reviewers I have had good experiences with support. On one occasion I encountered a problem with setting up a whitelist and was very quickly given a workaround. On another case I spotted a fault that could potentially affect many other customers. I had a response within hours and was advised of a software fix within a couple of days.

My account closed for fraud even if i didnt used the account.

And when i tried to topup they didnt accept my payment

They wants id for account closuare

Absolutely unacceptable, disgusting service, cannot call a number I used to be able to, have sent contact details for customer service using their form NO RESPONSE . HAVE credit I want it back for a refund.!!!! It's a joke

The app couldn't call a landline number in Portugal. The customer service essentially told me to get lost and avoided taking any responsibility. Then they've stolen my credit and locked the account. I have filed a dispute with my bank.

The app used to be great many years ago. Not any more. The customer service is a joke too. Instead, I've made my calls with Viber for free.

I've used Localphone for many years, certainly at least 10.

Never had an issue with them when calling Croatia.

Having seen some other reviews complaining of credit running very quickly, or it not working, that isn't my experience with 1st world countries.

I have had issues with lesser countries, but that is more of a problem with that countries infra than anything.

IF you place a call and don't connect, then you may be charged for a minute. That's common to all competitors similar Localphone though.

I installed the Localphone app in order to speak with my elderly mum in her care home back in the UK, whilst I was working in Bermuda.
Calls through my regular provider would have been £5 per minute so I welcomed the idea of $1.5 a minute and a free 5 minute call to begin with.
There were lots of hiccups whilst setting it up (eg. the free 5 minute call got ‘accidentally’ removed) but, after numerous emails to the support team, I was finally able to attempt my first call which was the 5 min free call, remember …!
After exactly one minute, the call cut off and I received a message from my provider telling me that my £5 spend cap had been reached.
So, despite using the extremely complicated app to make the call, it had STILL gone through my provider and cost me £5 for 60 seconds.
I just wish I had read all of these one star reviews prior to going ahead with Localphone.
Be warned …… steer clear …… it will end up costing you WAY more money than you anticipated.

Their US numbers are not capable of receiving calls. When I asked them about the issue, they immediately closed my account. This seems to be a high level of consumer rights violations here. I will report their fraud to the government agencies in the UK soon.

Compared to other companies, Localphone is awesome. Quick to respond, site is easy to use. If I could give 6 stars I would.
Thanks localphone team for all the hard work you put in to make it easy, Simple. :)

I had used Local Phone a long time ago and the need has just arisen for me to use it again. I need to set up a new credit card, but their website rejects my password which I have recorded in a secure password manager. Their password reset doesn't respond, their login doesn't respond, and all my attempts to contact them are just ignored. Their callback service still functions but my account has no finds. Their service worked well for me years ago, but now I can't get any communication from them, So I do not recommend them.

I phone rep of Ireland a lot. But I won't be using localphone again as they have put there prices up from 15p a min to mobiles to 43p a min

I’ve used Localphone for a while and found the call quality to be average. My main issue is their policy on unused credit: if your balance isn’t used for 12 months, they forfeit it. When I contacted customer support, they refused to reinstate my balance, stating that I agreed to this in the T&Cs at signup. Disappointing experience — be aware that any unused credit can be lost after a year.

I have been nothing but impressed by Localphone. For a start after switching over to them I have not noticed differene between this and when I had a landline. However, I have noticed a huge reduction in what I pay as Localphone are so cheap with respect to my only landline. Their support can't be praised enough, before the switch they warned me that I may need to talk to my existing provider to unbundle my phone and broadband because not doing so would drop both when I asked for my phone to be transferred from Plusnet. I was told Plusnet would probably not warn me about it, I would just find my service gone. So that saved me a lot of pain.

solid company that offers DID numbers at a good price. some countries have pretty steep call rates (example being lithuania), but it's pretty good overall

i never had the experience of being stopped and asked for all my documents
(since all of my info matches up with my account, the reason they would ask for such info is because VoIP companies are vulnerable to fraud, make sure that your info matches up so they don't ask for your documents)

their PC app, however, hasn't had a download for years now. i recommend using SIP when it comes to calling on pc or mobile

the only issue i have is the fact that us numbers can only send but not recieve SMS, which is unfourturnate