Locasun - les locations vacances Reviews 

1,592
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

We rented a holiday house in Spain through Locasun. Neither their written description nor the photos they posted of the property stated that the property was arranged over 5 floors, reached by steep n... See more

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Company details

  1. Vacation Rental
  2. also in
  3. Travel Agency

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Le meilleur choix parmi 140 000 locations vacances en France, Espagne, Italie, Portugal...


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3.5

Average

TrustScore 3.5 out of 5

2K reviews

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3.5

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(1,592)

1 review in the last 12 months

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Rated 5 out of 5 stars

content de ce site

April 3, 2024
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Bonjour Jean-François,
Nous espérons que votre séjour à Rosas se déroule comme espéré.
Nous restons à votre disposition si besoin,
Bien cordialement,
L'équipe locasun,

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Rated 3 out of 5 stars

reservation simple

La réservation est très simple à faire.

March 9, 2024
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Reply from Locasun - les locations vacances

Bonjour Valérie,
Merci pour votre retour,
Sachez que notre service client est disponible afin de répondre à toutes vos interrogations afin de préparer au mieux votre séjour.
Bien cordialement,
L'équipe locasun

Rated 5 out of 5 stars

Très bon site

January 22, 2024
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Bonjour Pierre,
Nous vous remercions pour votre avis ! Nous vous souhaitons d'excellentes vacances au sport d'hiver !
Belle journée,
L'équipe Locasun

Rated 4 out of 5 stars
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Bonjour Michel,
Nous vous remercions pour votre retour d'expérience. N'hésitez pas à nous contacter à la moindre question.
Belle journée,
L'équipe Locasun

Rated 5 out of 5 stars

simple et rapide

December 21, 2023
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Bonjour Raymond,
Nous sommes ravis de vous accompagner pour votre séjour dans les Alpes de Haute Provence.
Nous restons disponibles,
Belle journée,
L'équipe Locasun

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Rated 5 out of 5 stars

Simple et rapide

December 7, 2023
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Bonjour Hubert,
Merci pour votre avis !
Nous restons disponibles,
Belle journée,
L'équipe Locasun

Rated 1 out of 5 stars

Warning to all do not order through…

Warning to all do not order through this company, they take no responsibility and you have to get out of the problems they have created yourself.
We were a family who had booked a tent with air conditioning and a kitchen and toilet in Croatia. We are very much looking forward to going away for 14 days, but when we got there we were rejected, there had been a mistake and we could not use the tent we had booked . get, but we were refused, we could get another but without the kitchen or toilet or air conditioning, all things that we had ordered and had used for. But after several hours of back and forth, we were denied that locasun could not do anything until after the weekend, so we had to stay in that tent until someone came who might be able to make a decision.
On Monday we were then contacted again but still nothing new, we had to reject that they were still looking for something else for us? So now one more day went by, Tuesday came locason, but a proposal we could stay where we were or we could go somewhere else to another place but that place didn't have the same things for our children that we were at now, but we had to decline it was the only option or we could go home if we wanted to (we come from Denmark and had driven 1400km so it wasn't an option) but it's not right to say that when it's us who has paid for something we didn't get.
Now I wanted to see if I could find something and also quickly found something that is a bit strange when locasun said they couldn't find anything, but I found a mobile home on another site, it wasn't a tent but they had the things that we would like to have a kitchen and toilet and air conditioning, but here again there were problems with locasun, because this was a little more expensive than the tent we had ordered, but I could pay about 1700 myself - I was told more, so locasun would like to give a 15% discount and 100 euros, so I could have gotten the 15% discount myself if I had ordered it myself from their website.
All in all, I spent a whole week of my holiday writing and calling back and forth with locasun, and living in a tent without all the things we had ordered from home, and I had to find a solution for locasun myself and my holiday was then also just DKK 2000 expensive with transport to a new place, and I have heard nothing from it after this. Stay away from this company, it's okay to make mistakes but then you also have to be big enough to fix it.
Ps 2 other families had the same problem as us,

July 14, 2023
Unprompted review
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Reply from Locasun - les locations vacances

Hello Kasper,
We're really sorry about this error.
We had a problem with 3 rentals, including yours, and we're very sorry about that. To make up for this error, we offered you an upgrade to a higher quality campsite (additional swimming pool, etc.) where the accommodation met the same requirements as the one you booked initially.
Unlike the other two families, you did not wish to take advantage of this upgrade and sent us other proposals. As this was not a proposal on our part, we were unable to rehouse you free of charge in this location, but we were nevertheless able to obtain a reduction for you by negotiating with the campsite.
We apologise for any inconvenience caused.
Have a nice day,
The Locasun team

Rated 5 out of 5 stars

FACILITE D'INSCRIPTION.

FACILITE D'INSCRIPTION. REPONSE RAPIDE

April 11, 2023
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Bonjour, merci pour votre avis, nous sommes ravis de vous accompagner pour vos vacances !
L'équipe Locasun

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Rated 5 out of 5 stars
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Bonjour Paul,
Nous vous souhaitons un agréable séjour à La Baule Escoublac pour vos vacances estivales !
Nous restons disponibles,
L'équipe Locasun

Rated 4 out of 5 stars

NORMANDIE

WEEK END de 4 jours

March 16, 2023
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Bonjour Catherine, merci pour votre retour. Nous espérons que votre weekend en Normandie s'est déroulé comme espéré.
Merci de compter parmi nos fidèles clients.
A bientôt pour une nouvelle location,
L'équipe Locasun

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Rated 1 out of 5 stars

Misleading information and refusal to negotiate alternatives

We rented a holiday house in Spain through Locasun. Neither their written description nor the photos they posted of the property stated that the property was arranged over 5 floors, reached by steep narrow stairs. My daughter is heavily pregnant and we also have a 3 year old child. This made it very hard to occupy the property - indeed it was quite dnagerous for our particular party. Locasun refused to negotiate any alternatives either with us or the local letting agent.

September 3, 2022
Unprompted review
Locasun - les locations vacances logo

Reply from Locasun - les locations vacances

Hello Brigid,
We are sorry for the inconvenience.
Unfortunatly, we never received any complaints during or after your stay. Our customers support is available by phone or email from monday to saturday until 6pm. therefore we can't process your request.
Best regards,
Locasun team

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