Locker in the City - Luggage Storage Reviews 

7
TrustScore 2.5 out of 5

2.6

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Company details

  1. Sightseeing Tour Agency
  2. Serviced Accommodation
  3. Travellers Lodge
  4. Vacation Rental

Written by the company

Líderes en consignas de equipaje automatizadas en Europa. Con una red de más de 50 locales estratégicamente ubicados en España, Portugal e Italia, somos pioneros en ofrecer una solución tecnológica, cómoda y segura para que explores tu destino sin cargas. Nuestro servicio está disponible las 24 horas del día, permitiéndote gestionar tu reserva fácilmente de forma online y acceder a tu taquilla con total libertad cuando lo necesites. Garantizamos tu tranquilidad mediante un sistema de videovigilancia permanente y un seguro de 1.000 € incluido en cada reserva. Ofrecemos taquillas de diferentes tamaños en puntos clave, diseñadas para adaptarse a tus necesidades con la máxima flexibilidad y confianza.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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2.6

All reviews

(7)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

The keypad was broken so we could not use their lockers. I contacted them right away and they promised a refund. Two months later and I still have not received it. They do not reply to emails and their customer service is absymal!

March 17, 2026
Unprompted review
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Rated 1 out of 5 stars

Pure money grab – No customer service!

This place is clearly more interested in taking your money than providing a helpful service. There are zero signs, photos, or dimensions to show you what will actually fit in the lockers. I made a reasonable guess based on other European facilities, but the locker was way too small.

When I realized the mistake and immediately asked for a refund for the unused locker, they flat-out refused. It was a blatant "user error" trap caused by their own lack of information. They didn't care at all that I had to pay twice for a single bag.

Absolute lack of integrity and zero focus on customer satisfaction. They rely on travelers making mistakes so they can pocket the extra cash. Avoid this place if you can—find a service that actually values its customers.

April 19, 2026
Unprompted review
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