Loftcrafts Reviews 

COMPLETE SCAMMERS – DO NOT BUY! STAY WELL AWAY!
​We ordered a wardrobe for my sister from "Loft Crafts Ltd," and it turned into an absolute nightmare. They took our money and delivered broken doors with missing items!
​When trying to contact them about replacing the wardrobe doors, they completely ignored our calls and messages. At first, they lied, saying everything was fine and that the missing items would be delivered within 3–4 business days, but then went completely silent.
​Totally dishonest: they deliver defective goods, take people's money, and simply vanish. Pure scammers. Save yourself the stress and do NOT buy anything from them. Avoid at all costs! 1 star is too generous – 0/10.

🚨 AVOID LOFT CRAFTS AT ALL COSTS – I REGRET EVER BUYING FROM THEM 🚨

I paid £510 CASH for what was supposed to be a BRAND-NEW wardrobe.

What I received was a DAMAGED, INCORRECT AND INCOMPLETE product.

The large FRONT DOOR PANEL arrived severely cracked. The interior was NOT what I ordered. The promised LED lights were MISSING.

Even worse, the fitter they sent attempted to GLUE the cracked front panel without telling me or asking for my permission. I only discovered what he was doing when I walked into the room. Now Loft Crafts is using the fact that the wardrobe has been assembled and “fixed” as a reason not to replace the damaged panel – even though it was THEIR fitter who attempted that repair.

Their own invoice states a ONE-YEAR REPLACEMENT WARRANTY.

Before delivery, I sent Loft Crafts a photograph showing EXACTLY the interior I wanted: plenty of shelves, four drawers and minimal hanging space. They confirmed this IN WRITING TWICE. I also specifically asked about the LED lights and was told they were included.

They took my money and delivered something different.

Their fitting promises were no better. I was originally told their fitter would come within an hour and fitting would cost £80. Nobody arrived. Two days later the fitting cost became £120.

The difference between their behaviour BEFORE and AFTER receiving my cash was shocking.

Before payment: fast replies, helpful, reassuring.

After payment: excuses, dismissive responses, unanswered calls and ignored messages.

NO PROPER APOLOGY.
NO ACCOUNTABILITY.
NO ACCEPTABLE RESOLUTION.
JUST EXCUSES.

I only wish I had found their Trustpilot page and READ THE NEGATIVE REVIEWS BEFORE handing over my money. I found them too late. After reading other customers' experiences, what happened to me no longer feels like an isolated incident.

PLEASE READ THE NEGATIVE REVIEWS BEFORE BUYING.

A company should not be judged only by orders that happen to arrive correctly. Judge a company by what it does when something goes wrong.

In my case, something went badly wrong – and instead of simply putting it right, I have been left chasing them for a solution.

I have EVERYTHING documented: photographs of the damage, videos, the invoice showing the warranty, and the written conversations showing exactly what was agreed before delivery.

I paid for a NEW wardrobe. I did NOT pay £510 cash to receive cracked doors, the wrong interior, missing LED lights and then spend my time fighting to get the problems corrected.

I will not simply disappear because my money has already been taken.

⚠️ MY ADVICE: DO NOT PAY LOFT CRAFTS CASH. KEEP EVERY MESSAGE, EVERY PHOTO AND EVERY DOCUMENT.

AVOID LOFT CRAFTS AT ALL COSTS.

I wish somebody had warned me this clearly before I bought from them.

SCAM!!!! They wrote that delivery would take an hour, after an hour they called to say that the driver had given the wrong address, 150 miles away.

I ordered a wardrobe from Cribo online. When it arrived it was way too big and didn’t fit in my space. I wanted to return it, but they refused to take it back. Every single day they kept saying “not today, maybe tomorrow” and kept delaying the return. They never actually helped and just wasted my time. The return service is terrible. I do not recommend this company at all.

If I could rate one star I would. Was told my order was coming between 6-9pm, then got updated and told it would arrive between 7-7:30pm. Order came at 10pm!! What normal furniture delivers at this time. I got a builder to come and build the wardrobe the next day…one mirrored door had a huge crack on it and the other is the complete wrong door. First day they were replying saying don’t worry we will deliver 2 new ones that same evening. After that the company completely ghosted me, you think that it’s cheap and good quality however they are literally just selling damaged warehouse goods. They are taking peoples money and not providing them with what they promise. I will be reporting them to trading standards as I can now see from reviews this is a reoccurring thing.

⭐⭐⭐⭐⭐
Excellent service and product!

Delivery was incredibly quick — arrived much sooner than expected. The wardrobe looks absolutely amazing, exactly as pictured and even better in person. Assembly was so straightforward and easy, everything fitted perfectly without any issues. The quality feels really solid and great value for money. Would definitely recommend!

This company is a disgrace.
Dealing with this lot is wrong.
Keep you money they will rip you off.
No customer service of note just one mobile number where the guy just acts thick.!!!
Check out their sellers these people are fictitious aswel with no history on their pages.
You have been warned.

I love everything about the wardrobe and I recommend

Absolutely terrible experience, they sent damaged sofa and wardrobe which is bad enough, but their customer service is even worse. I’ve tried reaching out multiple times and have been completely ignored. The guy who answered the call says he has thousands of them selling their furniture what are you Apple or a Google!

This is beyond unprofessional it feels like they take your money and then disappear. No accountability, no support, nothing. Avoid this company at all costs.

Really disappointed with Loft Crafts Furniture. My order arrived damaged and some of the items were completely wrong. Since then, I’ve tried contacting them multiple times and haven’t received any response at all. Poor quality and even worse customer service. Would not recommend.

They delivered wardrobe, said fitter will come and hour later but no one showed. Finally, I found a fitter a few days later, only to discover one of the mirrored doors was cracked. They asked fornphotos and said replacement had been ordered and would take 7 to 10 days. That was since February. I sent a message on facebook amd was told in Mar h it was in process. Then silence till today. The wardrobe is not fully assembled and I am at a loss what to do. No response anymore nothing . Please beware. If something goes wrong they just air you.

I think they’ve got the worst customer service whatsoever, I ordered for a wardrobe which got delivered 16th of march, I tried coupling it but discovered that some items/accessories are missing. I reached out to them about it, the only option they provided was for a fitter to come fit it for a cost of £50 from me, I denied that and requested for the complete accessories and up till now they’ve ignored me up till now. Even right now the wardrobe is just lying there useless cos I can’t continue with the coupling. Their customer service keeps shouting at me over the phone as well.

A very professional company. Before I decided to make a purchase, they answered all my questions and concerns. After placing the order, they called me to confirm the size and color of the wardrobe. The wardrobe was delivered the next day and brought into the house.

On the day of delivery, the driver called me twice with updates on the expected arrival time.

Everything was handled professionally and without any issues. I wholeheartedly recommend them.

We ordered a white wardrobe with mirror 203cm , the quality is very high , the space is huge you have shelves and rails - a perfect wardrobe for a family. The service and the delivery guys very polite and helpful.

Really good quality and affordable price
Customer service is excellent
Delivery was really quick

Really pleased with my new wardrobe. From start to finish the whole process was smooth and efficient. The turnaround was very quick, there was no deposit required, and payment was simply made on delivery which was great for peace of mind. Delivery was fast and they were happy to fit around my schedule, which made everything really convenient. Overall a very professional and hassle-free service — I’d definitely recommend.

Fast delivery, easy to assemble, same as in pictures, good quality

I am absolutely thrilled with my new wardrobe! It looks amazing and has completely transformed my space. The quality is outstanding — you can truly see and feel the excellent craftsmanship in every detail.

The delivery was perfectly on time, which I really appreciated, and the installation process was incredibly quick and smooth. The team was professional, efficient, and made everything hassle-free.

From start to finish, it has been a wonderful experience. I highly recommend this to anyone looking for top-quality furniture and excellent service! 🌟

Thank you very much, I am very satisfied with your product⚘️