Loganair Reviews 

Appalling airline. Conflicting flight status Info and unable to speak to anyone.
Ancient aircraft and high fares to boot!

I’m absolutely disgusted with Logan Air for appalling customer service for our flight to Dublin from Aberdeen. My wife and I had been at Aberdeen airport for a 09.45hrs flight was delayed, delayed, delayed constantly….no plane to begin with, then there was no infant seat belt for a passenger, then the air conditioning went down and finally the crew ran out of hours, as an ex forces veteran this doesn’t sit well with me for an approx 1.5 hour flight(the crew had been there since 8am according to the pilot) hard going before 3pm. To rub salt in the wounds a new crew appeared shortly after and took the plane we were expecting to get on and go to Shetland with their passengers??????????. This trip has cost my wife and I significant cost with hotel, tours in Dublin and airport parking…..and a days holiday entitlement. The replies to each review asks to go to their customer services…..good luck with that as we tried yesterday. Logan Air is an expensive Mickey Mouse outfit who should be avoided at all costs. Instead of asking for feedback, take the lessons learned from the negative comments and do something about the shocking customer service and stop using Operational issues as excuses as it doesn’t wash. Seeing customers being gaslit and getting frustrated and angry will not help Logan Airs business as it won’t be used again.

Logan Air- Diabolical -This company should cease trading and should be dissolved.

My Grandchildren were travelling to Sumburgh from Edinburgh on an early morning 07:00 am flight.

The flight got cancelled the night before due to the weather. This was due to mist at Sumburgh.

The Airline must have known that this mist will be gone as the temperature increases, and in fact the mist had completely vanished by 09:00 am.

Logan Air could have delayed the flight by an hour or 2. Instead they cancelled it, knowing very well people will be scrambling for other flights. Flights are not cheap,in fact you could have a package holiday to some destinations at the price they charge.

My Grandchildren along with others had to replan their holiday affecting relatives at both places.

This company has a monopoly and they couldn't care less about customers
Come on easyJet/ Ryan air, guys help break this monopoly.

Air authorities should look into all incidences of cancellations, as many I am sure can be avoided.

Ignored via both email and X about being charged for a 19kg bag between two passengers at Bristol airport, but not charged on the way back. No explanation given.

On top of that, I was then scammed by someone pretending to be your customer support on X. Given how you've handled my original complaint, I doubt you'll respond to this one either.

Shocking level of care for customers. I won't be flying with you again.

Flight from Manchester to Southampton cancelled 4 hours before take off - informed by text message. Phoned customer service who advised refund would be arranged but never received. Had to book last minute train ticket down to Southampton. Have submitted 2 x refund claims but still nothing from Loganair. Online chat used but again no help. Have now escalated complaint to CAA PACT. Would not recommend and will not be booking with Loganair again.

Used to be a pretty good service between Edinburgh and Exeter, but it is now awful.
Flights arriving into Edinburgh taxi around the airport to a (very) remote stand where you are made to wait for a bus to return to the terminal, adding a considerable delay to the journey.
The last two times I have flown from Edinburgh, all passengers were sent to a gate at the opposite end of the airport from the originally posted gate, only to be returned back to the original gate after a 20 minute wait. The walk is fine for me but was definitely not comfortable for some of the other passengers on the plane.
This used to be my preferred route to travel from Exeter, purely for convenience (definitely not price), but it is now more efficient and cost effective to get three trains and a bus between home and Bristol airport and fly with EasyJet.

Put in a compensation claim in January after 2 cancelled flights and 2 day delay in my journey which resulted in me missing work. I have had no response to this claim or my following complaint. I have to use this airline regularly due to where I live (and they are cutting lifeline services for remote areas). It is ridiculous that they are commenting here but still not dealing with their backlog for loyal customers. If I had another option I would not use this airline again.

Absolutely appalling customer service from Loganair.

My luggage was delayed, and my inhaler was inside it. I explained that I urgently needed my medication and asked if they could arrange for the bag to be delivered to my hotel by taxi or courier. Despite knowing it contained essential medication, they refused.

Instead of showing any compassion or common sense, I was left without my inhaler and had to deal with the stress and anxiety that came with it. It then took weeks to deal with my complaint, with little meaningful communication throughout.

Mistakes happen, but how a company responds is what defines it. Loganair's response demonstrated a complete lack of urgency, empathy, and accountability. No passenger should have to fight this hard to receive basic customer care—especially when essential medication is involved.

This has been, without question, one of the worst customer service experiences I've ever had. I will think very carefully before flying with Loganair again and cannot recommend them based on my experience.

On 12th December 2025, Loganair somehow managed to lose my suitcase on a one hour flight from Heathrow to the Isle of Man, although by some miracle my husband’s suitcase, which was exactly the same make as mine and tagged at the same time, managed to make it. After filling in the required forms, followed up by several chasing emails and phone calls, I was informed that the claims team would be contacting me. Every time I chase, I am told there is a backlog of complaints they are working their way through (not surprising really). I had a lot of expensive items in my case and I am not willing to let Loganair get away with such appalling customer service. I have raised a complaint with the CAA, who have informed me it will take ten weeks to investigate. I will post an update when I have heard from them. In the meantime if I were you, I would avoid Loganair like the plague.

I had a 6 hour delay and as a frequent flyer with them it was not for the first time. On the last occasion in February I was told by the cabin crew, who are all lovely, to put in a claim for £220. I did this in February and have since sent 6 contact emails and written 1 complaint to them for not even having the courtesy to come back to me on any of these occasions, apart from the automated email reply. I flew 4 times a month, from Newquay to Manchester and back, I drive now as I'm so disgusted with them. Terrible service and so unprofessional.

This was easily one of the worst travel experiences of my life. I traveled for over 12 hours from Beirut to Aberdeen with two layovers—one in Istanbul and one in Manchester—only to arrive and find out my bag was missing. Many other passengers on my flight (and other following flights) faced the exact same issue. However, most of them were smart enough to use AirTags, so they knew exactly where their luggage was. Thanks to their tracking, I figured out the bottleneck happened during the Manchester transit. The difference? Those passengers got their bags the very same day or the next day. I had to wait four agonizing days to get mine, and I still cannot understand why. Mind you, I was only in Aberdeen for a six-day conference. They completely ruined my entire trip. I had to spend over £200 out of pocket just to buy basic essentials that should have been in my possession. Worse yet, I had to waste my time commuting to the airport multiple times a day because their automated missing bag reports are completely useless and highly inaccurate. For example, on June 7, the system claimed my bag would be delivered to Aberdeen airport on June 8 at 5:30 PM. I showed up excited, only to find out it was never even sent. It felt like a cruel joke, playing with my emotions, my time, and my money. The level of unprofessionalism is staggering. There is no working email address to contact, and the phone numbers listed on their website are never answered. In case I get replied to by being asked for the details of the reports I have filed, my delayed baggage report had the reference number of ABZLM10563, and the compensation request number is 451237.
I am asking everyone to boost this, support my case (as I still haven't received a single penny in compensation), and avoid booking with this airline at all costs! If anyone has advice or suggestions on how I can escalate this legally or contractually, please reply!

Disgraceful business. Flight from manchester to newquay. Arrived at the airport on time, went through security, went through the boarding process (and nobody checked any i.d., I could have been anybody), got onto the bus to be taken to the plane. Waited for ages until ground staff got onto the bus and told us all that as they had sent the wrong sort of plane from Aberdeen 8 people would not be travelling. So I and 7 others were taken off the bus and waited another age to be taken back through the airport.

Ground staff hopeless and I suspect didn't have any idea what was going on.

One month later still zero response to a claim for refund and compensation. 3 reminders also all gone unanswered.

Of course they knew hours before the plane got to Manchester that it wouldn't be able to fit everyone on. Why let us go through the faff of security and boarding?

If I treated my customers like this I'd be bust in a month. Complete shambles

We didn't make it onto our flight due to a family bereavement. I've been waiting for almost a month for a simple copy of our cancellation confirmation to be emailed to me, so I can claim back from my own travel insurance provider, but the telephone customer advisors say they can't help me with that. So, I just have to wait for the email enquiry team to get back to me.
However, judging by the number of complaints here, I now understand why it's taking so long for them to get through all the emails.
I'm quite glad we didn't take the flight lookingbat all the comments about cancellations and delays. We had a cruise ship to board, so it would've been a nightmare of we had missed that.
Very poor service from what claims to be "The UK's leading regional airline".

Tried for 2 days to book flights website is a nightmare after reading reviews lm glad l couldn’t book will stick to more reliable airlines

Flew to newquay from manchester with work in december. Arrived to check in and checkin woman had clearly got out of bed the wrong side and was rude and unhelpful. Checked bag and immediately had a sense of foreboding, went through security and went to board. At the aircraft I asked the baggage handler if my case was coming as they only put three cases in the hold off people who had taken theirs through security. Was told they were waiting for them. I watched and the baggage handlers left after 10 mins of waiting and no more baggage added. I asked air hostess but was reassured because we 'have a full flight and everyone has luggage'. Que: arrival in newquay only 3 cases removed and 15 people without luggage... an avoidable situation. Had to wait three days for case but in logan airs calculations 2 days ??? And pay out £119 for toiletries clothing and sleepwear. Put in claim on the 8th December.... finally have communication with claims department 7 months later offering me £50 compensation. I have tried to escalate further but they've said no £50 is the limit !!!!! Disgusted with whole experience would not recommend or use again I would rather drive

The staff were friendly but our flight was delayed, the Airport staff at Orkney said it was a technical issue, but the crew said it was a crewing issue. we then had to sit in the plane which was roasting hot for nearly an hour before we were able to take off. When we got to Aberdeen there were no ground crew to meet us so we had to wait an extra 30 minutes before we could get off the flight. Loganair is full of fantastic staff but unbelievably poor communication.

Emailed us with a luggage allowance and then arrived to the airport to be told we have been downgraded and that now our luggage is 1.5kg overweight and charged and extra £30. What a money grabbing scheme on already overpriced flights. A free tea and biscuit does not make up for the general terrible service

Why advertise flights then cancel them? 1st flight cancelled from Glasgow on the Friday morning to Saturday afternoon. Missing the event I was flying I for. Booked to fly from the Friday to Sunday in November for a birthday party. Friday flight cancelled? Having to apply and wait 21 days for a refund. NOT RELIABLE, WHY ADVERTISE FLIGHTS THEN CANCEL THEM. Would not depend on this service and look for alternative.
Thank you Loganair for your reply. I understand that at times changes need to be made, what I fail to understand. Is loganair advertising and selling flights then changing/cancelling them. We had watch for the November flights going on sell (they were not available at the start of the year). So Loganair sold these, got there money straight away from the bank. Within 2 months or so of these tickets going on sale, YOU cancel the Friday flight??? Changes should be made after your current commitments have been seen to p

I use Loganair several times a year and am always impressed by the cabin crews. In April I had to contact customer service a number of times in connection with arranging wheel chair assistance but then ultimately cancelling flights due to my partner's medical condition. I sent a number of messages as the position changed but received helpful and patient replies within a short timescale. Am baffled by the low Trustpilot score. Was particularly impressed when I was given a credit note for one of the flights we had to cancel (a goodwill gesture, they were non-refundable tickets) on production of evidence of my partner's heart attack. Compared to the terrible lack of communication from our holiday insurer Avanti, my experience with Loganair at a very stressful time was and still is much appreciated.

Many thanks to Staszek, Paula & Vicky.

Nearly a 3 hour delay from Jersey to Bristol this morning, and then a massive delay waiting for baggage. This has added 4 hours to my journey. Not a very good first experience with these but the only option to Jersey! 🤦‍♂️