London Property Inspections Reviews 

164
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being helpful, professional, and friendly, making interactions pleasant and efficient. People consistently highlight excellent customer service, noting effective communication and a proactive approach. Many also appreciate the prompt and professional service delivery, with appointments often made quickly and work completed efficiently. However, some customers noted issues with service reliability, experiencing missed appointments and engineers not showing up as scheduled. A few other people also felt communication could be unhelpful, reporting difficulties in resolving issues. Additionally, some reviewers described instances where assessments were questioned or subcontractors were unprofessional.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers praising the quick response,... See more

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, friendliness,... See more

Customer service

People report positive experiences with customer service, highlighting the ease of arranging appointments and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yes The whole booking process has been dealt with by Alison who managed it really well. As it was 2 houses in 1 street so I wanted to explain what was needed and not just book on line. Thank you Alis... See more

Rated 5 out of 5 stars

The appointment was made promptly and the engineer arrived within the time slot. His review was thorough and complete

Rated 5 out of 5 stars

Allison and Sam were so helpful. I had so much trouble with the last minute to sort out my EICR. Sam even stayed back after work to arrange for an engineer to attend the property. Many Thanks

Rated 5 out of 5 stars

They deliver the job they promise. Especially Allison is very good. I will use them again for my next property.


Company details

  1. Certification Agency
  2. Electrical Engineer
  3. Electrical Installation Service
  4. Electrician
  5. Gas Engineer
  6. Property Maintenance

Written by the company

London Property Inspections provides Landlord Safety Certificates EICR, PAT Testing, Fire Safety Certificate, Emergency Lighting Certificate, Fire Risk Assessment, Gas Safety Certificate, Energy Performance Certificate, Asbestos, Boiler Installation, Fusebox Installation, Fire Doors Installation, Emergency Lights Installation, and Smoke Alarms Installation


Contact info

4.0

Great

TrustScore 4 out of 5

164 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(164)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Excellent

London Property Inspections were reliable and efficient and communication was excellent. They carried out an EICR certification. No hesitation in recommending them to others.

May 20, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible service

Shortly after I posted a review on Trustpilot on 27/04, describing my experience and the fact that I had not received a refund for a service they failed to provide, a supervisor contacted me, apologised, and claimed my refund was being processed. At the same time, they asked me to remove my review. Despite these assurances, I still have not received my money. This raises serious concerns about their practices, and I strongly urge others to avoid this company entirely.

April 27, 2026
Unprompted review
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Rated 1 out of 5 stars

AVOID - Horrible Experience Fire Alarm Installation

London, avoid at all cost - Horrible Experience with getting a fire alarm installed. Two incompetent subcontractors were sent and made a complete mess of my property and were incredibly unprofessional throughout. I have thousands of pounds worth of damage done that needs repairing, and a possession belonging to a tenant was destroyed. They offered only to cover that cost but insist payment for the rest of the deposit. Feels like a completely illegitimate company, customer service barely speaks English and cant communicate properly with clients.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Entirely unreliable - did not show up

London Property Inspections booked me in a week in advance for installing a new socket and a couple of reports but, on the day, they cancelled on me at short notice (at 12:21 for a 14:00 scheduled arrival)!

This was extremely inconvenient since I had come in from outside of London especially to get this work done. They could not send in anyone to do this work for me, and then left it so late to tell me that it was impossible to get a replacement!

The person on the phone used the excuse that they engineer had a problem with the van, something that comes up often in the 1-star reviews against this company.

I would not rely on this company to show up at your door, even if you have a booking. Avoid.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful service

Dreadful service. AVOID. I booked for an EICR on 30th October including fuse box replacement. Despite the Electrician visiting in November I was told on 18th November by email that the EICR was ready and would be provided immediately if I paid the £650 for fuse box replacement which I did.

Then the story changed and LPI claimed the EICR wasn't actually ready at all and the electrician had to go back. I spent 2 weeks bombarding them with texts emails to get the date in with daily promises they would "definitely give a date end of the day" and always hearing nothing.

Eventually after I threatened legal action they sorted it and again I had to bombard them to get the certificate which finally arrived 11th December.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I needed an EICR done in a let property and London Property Inspections provided an excellent and prompt service for a reasonable price for the initial inspection and for a second visit to undertake a small amount of work for compliance. Friendly and professional staff. Highly recommended and will use again.

October 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Allison and Sam were so helpful

Allison and Sam were so helpful. I had so much trouble with the last minute to sort out my EICR.
Sam even stayed back after work to arrange for an engineer to attend the property.

Many Thanks

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

I dealt with LPI and I found them very…

I dealt with LPI and I found them very professional with excellent communication skills administratively and also the electrician and all the technical staff were great. All my assessments for my property were with great standard. The price was good also. Thank you so much for your support.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great service very transparent

Great service very transparent, friendly staff and they always reply on time to your messages on WhatsApp. I recommend this company to anyone who wants their services.

October 23, 2025
Unprompted review
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Rated 1 out of 5 stars

THIS COMPANY IS THE WOST

THIS COMPANY IS THE WOST. I never leave reviews but if this can help someone AVOID what I have experienced with this company - I’ll do it. I told them I have an URGENT certification as I have a pressing deadline with an authority. They scheduled it for the next day feom 1pm - 6pm. Janade (the engineer) showed up HOURS earlier when i was not home and at a funeral. THEN I had to complain and rebook for Saturday. On Saturday, he tells me there is a LET BY FAULT and had to switch off my gas and call SGN. SGN worker and Janade (LPI engineer) had a conversation and JANADE WAS WRONG. THERE WAS NO LET BY FAULT, there was actually a gas leak that I had to call someone else to fix. THEN Janade comes back fiddles either the boiler and then gives me an incorrect certificate making me Miss deadlines. EVERYONE FROM ALISON AND SAM AND JANADE IS DUMB.

October 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. They will tell you that you need all sorts of work done, at considerable cost when you don’t need it. They sent me an invoice for over £1000 for work they said was necessary. When I got a trusted electrician and gas expert in, none of it was needed.

September 1, 2025
Unprompted review

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