LoopDL Reviews 

I was a little unsure about this phone but it's really good and the price is very good the customer service is amazing very nice people it has a very unique design and I really like the back screen it's pretty cool

Loop is a genuinely innovative device that combines much more than just a smart device. It brings together a phone, music speaker, Wi-Fi router and other useful features in one beautifully designed product.

I’ve been using my Loop since December 2025, mainly for listening to music and podcasts, but also as a security camera so I can watch and even speak to my cat when I’m away. The internet connection has been excellent in London, and I’ve never experienced any significant connectivity problems. The eSIM is another great bonus and works perfectly here.

Battery life has also impressed me. Mine lasts for more than 9 hours while providing internet access to multiple connected devices, and at the same time I can enjoy music with fantastic sound quality.

I have experienced a small issue occasionally after the Loop has been running continuously for a long time. It sometimes needs a restart to run smoothly again, but on these occasions it wouldn’t reboot normally and I had to perform a factory reset. This can be a little annoying, particularly because you then need to set everything up again.

However, my experience with Loop’s customer care has been excellent. When I first encountered the problem, I didn’t know how to resolve it myself. The team was extremely polite, patient and professional, guiding me through the solution over the phone. They responded very quickly and handled my request efficiently. A few days later, I even received a follow-up call to make sure everything was still working properly, and I was offered a replacement should the same problem occur again. I really appreciated this level of aftercare.

There are still a few areas I believe could be improved, particularly the current Android version, the rebooting issue and processor performance. Once the device is loaded with multiple apps, it can occasionally feel a little slow or laggy.

That said, this is the first generation of Loop, and for a first version I think the concept is fantastic. I’m already looking forward to Loop 2, hopefully with even better sound quality, a faster processor and improved battery life.

For me, the idea behind Loop 1 is genuinely a game changer in many ways. Despite the few small issues I’ve experienced, I really enjoy using it and believe the best is yet to come.

The device is amazing, don't get me wrong. The speakers on it are truly something that I think no other company can achieve at such a low price point.

Recently, my screen started to bulge for no reason out of the device, the battery life is barely lasting an hour, the mesh on the speakers is impossible to clean (especially on my brighter coloured model).

Also, the software. I understand that the aim of the company is to do research on network infrastructure, but the way they do it is absolutely abhorrent from a privacy standpoint. The built in, non removable LoopDL app requests ALWAYS ON permission for location (understandable), but also camera and microphone.

In addition to this, there is no way to change OS. You're stuck on Android 15. No upgrades. No customisability. Also, if you wanted to change to a different network, thats difficult too as you cannot remove the loop eSIM.

I've ended up having to give mine away as there are way too many issues with it for me to be able to keep the device.

Honestly, I might have just been lucky, but my experience with Loop is so different to so many of the comments here.

I got a loopDL with a cunning plan for use in mind, complete with a data plan. However, my plans changed so I contacted Customer Service and checked that I wasn't about to brick it.

They were quick and helpful. So I cancelled the data plan online. No problems at all. I'm planning on reactivating the plan very shortly, so this might be the larger challenge.

I'm adding a minor update as of 26/05/2026 after I tried to get the service reactivated. I raised a support request through the website.

So, this was not smooth. My plan was showing as "pending cancellation" since February. The bot on the website escalated and shared a contact number with me, and said that it had arranged a call back.

Vivian called me within an hour, understood, and told me that she would have to escalate. Two more calls from Loop to me, and we had managed to get this processed and I was able to set up a new plan.

This didn't work smoothly either. I raised a new ticket after a couple of hours and was told that this was because the wrong type of service had been started on my account.

Again the web agent escalated to a call back and shared a number. By the time I spoke to an agent the issue had been resolved at their end.

So, small company, with technical niggles; worked quickly and efficiently to resolve them. Could be smoother, but they worked to fix problems.

I used Loop eSIM with no issue initially. I’ve then arranged for my brother to join Loop and that’s where the problem started.
1) took payment and was not showing sim so had to do it again. This resulted in TWO payments being taken as shown in the app transaction yet 1 sim provided.
2) sim says it was activated it was not. So the sim is in use whilst not actually being used
3) Support contacted and still issue was not resolved or any attempt made to fix it despite it being 10 days since purchase was made
4) day 10 I followed up and was told ill receive a callback on given number
5) nobody called and when I got back in contact they said no call had been scheduled or anything recorded regarding the matter.
6) I raised a complaint and again was told I’ll get a call
7) it’s been over a month now, no call to resolve the matter, and no correspondence regarding the complaint for the colleague that did everything but their job cos ex nihilo was recorded.

I don’t have time to be chasing people to do what they’re paid to do. Go head and refund me and forget about it cos we won’t be dealing with any company with such poor customer service, fufu thieving and watless.

*Update:
Received a call yesterday. Regurgitated advice of logging in and out again and uninstalling then reinstalling app. When that did not work (even though I could’ve told him for free that wasn’t going to resolve it as it had already been suggested initially) I’ve reinforced the issues I’m receiving to which the advisor said “oh sounds like you’ll need to contact support then” A) Is that not meant to be who u are. B) I’ve been contacting support they’re not supporting anything actually which is why we’re having the call to begin with. C) claims sim was cancelled on the call as I requested but in the app states otherwise and I have no confirmation email. So come June 1st and they try any Tom Foolery with the payment- watch me and them. D)Complaint still not acknowledged, chased up outcome and doubt they ever actually even found it.
Seems like a lot of people in the review are having issues with their service, I don’t know if they thought I too was just going to let everything be swept under the rug but I can assure you I’m about to be a problem if they don’t cancel it expeditiously

I took out a free trial on the sim which was on offer and was told I had till the 1st of April free then the company tries to charge me for march even though it was meant to be free this company is nothing but scammers and false advertisers would never use again it’s nothing but a joke

they have never delivered the device. Support kept calling me for a while to assure me I will receive the item, but they stopped now, it has be 4 months and have not got anything. All the while they are trying to charge me the monthly subscription, and my device is somehow activated on my account.

It is practically a scam indeed.

I had an awful experience with this company. I experienced ongoing issues with the eSIM activation and the porting process, which were never properly resolved.

I stayed with the company for three days trying to get the problems sorted, but every time I contacted customer service, I was passed between agents who did not seem to understand the issue or know how to fix it.

The lack of knowledge and support was extremely frustrating and a complete waste of my time. Based on my experience, I would strongly advise others not to join this company.

Fraudsters - beware.

I bought a loop in December 26, a great but of kit. I did not sign up for, or receive a data plan.

On 21st Jan i was called to see how I was enjoying it.

On the same day, their agent set up a data plan and a recurring billing to the card i have used for the purchase.

They claimed i agreed to the subscription when i bought it, yet didn't set it up till a month later, on the same day they called me.

Bot a coincidence

The device not working properly I paid full price and my Loop having a charging issues, I contact Loop but they try to avoid the responsibilities now open a dispute with my payment provider to get all my money back.

Having just received my £1 Loop with their intro promo offer, I'm absolutely flabbergasted at the offering. It's a solid Android 15 running Google oS encased in a whopping speaker with very good sound output.

The draw is £25pm for unlimited data and the loop specifically hosts and shares a 5G signal, making it an absolute Spotify beast on the go. The practicality of which is yet to be implemented into my daily life.

The only wonder I have is the integrated loop app has persistent and constant location access. I'm hoping it's a genuine market study to see their creations journeys and not some hedonistic, self serving big brother. The 1£ buy in fee for early adopters is almost too good to be true.

Received my loop this weekend and couldn't be happier with it! The build quality and the quality of the device is fantastic. It runs android 15 so you are able to download your own apps onto the device, the pre installed loop app is simple and makes it easy to share wifi with friends and family. I was skeptical when ordering due to it only being £1! (Now £95!) delivery time was very fast and delivered with royal mail 24. the support team are very good at responding to any queries you have!