Credits expire after 12 months! Rip off!
Credits expire after 12 months! Wow. That is lame.
March 3, 2026
Unprompted review
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Company details
Information provided by various external sources
Improve user experience & increase conversion rates with leading Address Verification, ZIP Code Lookup & Data Quality services from Loqate.
Contact info
Baker Way 999, 94404, San Mateo, United States
- www.loqate.com
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Charge us a 25% surcharge because we're…
Charge us a 25% surcharge because we're using their old platform. Money robbing barstewards.
Although it is owned by GB Group, so you shouldn't expect anything else to be fair.
October 6, 2022
Unprompted review
Poor service, high price: Seek alternatives
I've been a Loqate customer for about a year, with a mid-thousands spend. A member from their sales team called to upsell additional services, and only by drilling in to the account stats with her did I find we were being charged about 2x the rate that our volume should have been banded at. I suggested a discount going forward, which was not entertained or discussed; the team was clear that they're interested in just selling more services or getting higher volume commitment.
Overall, the tech is decent, but it is a commodity and fantastically overpriced. It is worth the up front time comparing vendors in this space, and establishing a quality relationship. I have worked with other data vendors for Loqate's data, and I have worked with GBG in other settings and seen similarly aggressive sales techniques. I'd suggest avoiding them.
September 30, 2022
Unprompted review
What a scam!
What a scam!
Pay upfront and then if you leave the service or no longer have use for it (due to moving website platform or similar) no refund!
DO NOT USE THEM!!!
August 13, 2022
Unprompted review
Biggest rip off you will ever…
Biggest rip off you will ever experience. How they can get away with this is beyond me. Minimum spend is £50. Any credit left after a year (in my case almost £40) gets deleted so you need to 'purchase' another £50 worth. Evil company part of the GB Group.
September 16, 2021
Unprompted review
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The best business model around (*sarcasm alert*)
The best business model around: charge your customers upfront and keep any unused credit at the end of the term.
For us the cost way outweighed the benefit. Don't use them.
August 7, 2020
Unprompted review
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