An unfortunate situation, handled with goodwill but lacking proactivity
I ordered a necklace back in March which unfortunately never arrived due to issues between two delivery services. When I reached out to customer service, they were always friendly and acknowledged responsibility — which I appreciated. However, for an order of over €150 that went missing for months, I would have wished for more proactive updates rather than having to follow up repeatedly myself. The communication we had was always warm and respectful, but I felt the situation deserved a bit more urgency. In the end I had to resolve the matter through my payment provider — which worked out, but it was frustrating to have to keep chasing with no news in between.
I’m fully aware that the lost delivery was not Lora Di Lora’s fault, and I hope that next time things will go a little more smoothly — because the brand itself seems lovely.
