L'Oréal Reviews 

Extremely disappointing product and customer service from L’Oréal

I am appalled by both the product experience and the way L’Oréal has handled my complaint. After using this product, I suffered a skin reaction and am now unable to use it. Despite explaining the issue clearly, I have received no meaningful help or appropriate support.

What makes this even more frustrating is being told that a voucher cannot be issued. It is unreasonable to refuse a basic resolution when the product has caused a reaction and is unusable to me. I expected L’Oréal to show some responsibility towards a loyal customer.

Instead, my complaint has been handled in a dismissive and unhelpful way. This is not just about the value of a voucher; it is about accountability, customer care, and confidence in the safety and quality of the products being sold.

I am extremely disappointed that L’Oréal has failed to provide practical assistance or an appropriate resolution. I expected far better from such a well-established brand. I strongly urge anyone experiencing a similar reaction to stop using the product and seek appropriate medical advice.

If I could give 0 stars I would! Unfortunately I have had a bad experience with this company, I ordered some skin care through Tik tok and I never received parcel, contacted L’Oréal and was told to contact Tik tok, which I did and was then told by TikTok to contact L’Oréal for a refund , I am just being pushed from pillar to post, all I want is my money back for a parcel I never received!!! It’s a shame as I love L’Oréal products but after this and their awful customer services on dealing with the situation I will never buy from them again!

So in July 2026 I purchased Cicaplast Baume B5+ from Boots Reading (Oracle) to resolve skin barrier issues, as so many web pages have stated it's the best cream for the job, although pricey.
I tried the product for two nights running, but the product caused redness and a similar burning to a medium sunburn, which was unbearable.
I have tried to contact La Roche via their online portal contact form regarding the reaction, but sadly they have not even bothered to reply to me.
I have left very honest feedback on both the Boots and La Roche product websites, and they replied to me with a link that also did not work. All in all, not great support.

I have been using Lipikar AP+Max Triple Repair Cream now for about 2 months or thereabouts. The reason was on my right palm. For 3 years it has been a struggle, cracking open, itching, healing and then with the constant itching, breaking open again and again. I did use a prescription cream, it never healed it, so after a year I discontinued the application of this cream. I knew that with time it was just going to go back to what it had been. I wasted no time in purchasing the above mentioned product. After 2 months of very consistent and probably excessive use, it is nearly fully healed and looks like a normal hand again. I inundated, flood my hand with this often. It gets results after any other and all other similar products have failed.

I bought a perfume on the Friends and Family promotion and it arrived broken. The L'Oréal website isn't working for complaints. I tried emailing them, but I believe it was sent to another country. In short, they can't help. I'm at a loss.

Colours have changed!! Been using the same 2 for years, no.634 and no.734 and they are completely different. Very very disappointed and L’Oréal are obviously not bothered as no replies from them on here and no response from them dorectly

Loving the true match foundation! Best match ever. Flawless! Thanks!

ELVIVE GLYCOLIC GLOSS (x1) and ELVIVE BOND REPAIR (x1) products returned to head office (including paid postage by me) due to the products leaving my hair coarse and dry - clearly, it didn't do what it was supposed to do according to the L'Oreal hype! L'Oreal UK refused to reimburse or refund even as a good will gesture. Don't buy these overhyped products - I won't be making that mistake again!

Tried getting onto the friends and family sale. This website is an absolute nightmare. Spent 3 hours trying to buy stuff to be told every time that there is an undefined error. I’ve given up with it. It’s like this every year. It’s about time this company sorted this out or it just goes to prove L’Oréal just don’t care.

The new L’Oréal excellence hair dye packaging/reformulation is appalling. Used it for 15 years and now it’s too thick or the packaging to rigid- impossible to squeeze out without decanting . The actual colouring quality is worse. I buy in bulk not to ever run out, now stuck with unusable product. I wonder if somebody actually tested it. How could it have been allowed on the market for home use ?

no customer service disgraceful not interested in any thing now a product company that needs to be exposed for what they really are the saying your worth you are so use another company as your worth it to
i changed my Deodorant to see below. Bought these from a retailer

Since using this Product in June i had Lumps in Arm Pit
after a dose treatment was okay i had started to use the product again and had a similar problem
so i have stopped using teh product and changed to another product and i am fine

i cannot get a refund From ASDA as one is partly used the other is not used but they will not refund

See below record from my Doctors
Examination: One isolated infected sweat gland in left axilla, not hydradenitis and never had it at all before right one in June.
Says clari didnt do much then had amoxicillin from dentist and it helped.
Plan: Fluclox 5d and annual DM2 bloods.

no custmer service disgraceful not interested in any thing now a product compamy that needs to be exposed for what they really are the saying your worth you are so use another company as your worth it to

After many years of using hair color, I never had a problem until recent, and I just wanted to make L oreal aware in case there was a problem with the product that was being sold so others wouldn’t experience a problem or if there needed to be a recall, my hair became very brittle and broke and dried right away And I never leave the hair color in very long. It’s just to remove a few grays when I contacted them. They were rude. I called 3x. 2 of the workers that I spoke to were so rude and accusatory that I didn’t properly use the product. they said they would send a $10 coupon just to shut me up , after thinking about my experience with L Oreal which I will no longer purchase there’s so many other companies I’d rather give my money to The rude customer service representative also said she could suggest which hair repair conditioners I should buy The treatment that I received over the phone was worse than the product itself.

I recently bought the hyaluron expert night cream mask. I have used L'oreal products before and I have been ok but this products is a no no. The next day my skin was itchy and peeling and I cannot use and I can't give it away as I am not happy with the product.

I contacted L'oreal about it and they said they would give me... can't remember it I was told if it would be a voucher or just a refund. Anyhow, they started emailing me regarding receiving a Candex payment. Who the dickins are Candex? Never heard of the company so I contacted L'oreal, I was told that they are similar to paypal and I would need to attach them to my bank account! I don't think so for one transaction, I will never use "Candex" especially after I have read their reviews which aren't very good! I asked if could receive a voucher instead. I was told that someone will contact me, weeks have passed and I have heard nothing!

I would not recommend this product range it says for sensitive skin and obviously it is not.

customer service a disgrace! i reported a serious allergic reaction to a product and no one even bothered to get back to me!!! you then try to call their customer service phones and no one answers despite being a global company!!!!

Product arrived damaged back in April
Emails ignored or promises made which never materialise.
Lost track of how many calls and emails sent.
Still awaiting refund of over £100
Order is FNF6627969 in case they suddenly decide to investigate!

Been using Hydra energetic anti fatigue eye roll on twice a day for the last three weeks....Save your money, made absoloutely no difference to the bags or circles below my eyes, just wasted £12

I use your infallible foundation as it’s the only foundation I like because of its excellent coverage but you seemed to have changed the formula because it seems a bit more orange now.
I like loreal a lot for shampoo, skin care and foundation but I do not like the paradise mascara and primer- other than the paradise items- loreal is great!

Thank you to Yira at House of Fraser, Oxford Street for the wonderful customer service she provided us with regarding our purchase at the L’Oreal perfume counter.

order number LRP3003230
L`Oreal own La Roche Posey, had an order delivered at beginning of month, half of it missing, have been trying to get someone to talk to me since then. Customer services are just an answering service. No one gets back to you. Terrible service