"The dry cleaning quality is decent, but the logistics need work. The pickup windows are far too long and restrictive; a more specific time slot would be much more convenient. Also, the ironing for sh... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been using Love2Laundry for a while and the service has always been very good indeed. I'd like to say a special thank you to Noman Ahmed in the London service centre. When I mistakenly ordered tw... See more
Company replied
Courier was efficient and professional. Pick up went smoothly. Only done the handover so far so yet to see the end product. X2 dresses to be shortened and partner's trousers. What i can say is Love2La... See more
Company replied
Well, I'm dependent on Love2Laundry,what was the matrimonial bed is mine and the wife has chosen the smaller bedroom within which is a single size bed.Dispite having a washing machine the wife can't c... See more
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Company details
Written by the company
About Love2Laundry Love2Laundry is a UK-based on-demand laundry and dry cleaning collection and delivery company, founded in 2014. The company provides professional laundry, dry cleaning, ironing, wash and fold, bedding cleaning, curtain cleaning, alterations, shoe repairs and specialist garment care for households and businesses. Customers can book a collection through the Love2Laundry website or mobile app, choose a suitable time slot, and have their items collected from their door. Orders are cleaned through Love2Laundry’s professional garment care network and returned to the customer’s address. Standard turnaround is typically 24 to 48 hours, depending on the service, location, order size and item type. Same-day collection and express turnaround may be available in selected areas. Love2Laundry serves customers across London and selected UK cities, including Birmingham, Manchester, Oxford, Bolton and Bury. Service availability depends on postcode coverage. Our services include: Dry cleaning for suits, dresses, coats, delicate garments and formalwear Laundry and wash and fold for everyday clothing Ironing for shirts, trousers, bedding and household items Duvet, pillow, blanket and bedding cleaning Curtain cleaning and household textile cleaning Wedding dress and occasion wear cleaning Alterations and clothing repairs Shoe cleaning and shoe repair services Commercial laundry, linen rental and dry cleaning for businesses Love2Laundry also supports business customers, including hotels, serviced apartments, Airbnb and short-term rental operators, gyms, spas, restaurants, offices and other commercial clients. Business services can include scheduled collections, account management, volume pricing, linen and towel laundry, staff uniform cleaning, guest laundry and recurring laundry support. Since 2014, Love2Laundry has served customers across the UK and has received more than 6,000 customer reviews on Trustpilot. Customers use Love2Laundry for convenient online booking, door-to-door collection and delivery, broad garment care services, commercial laundry support and responsive customer service. If an item does not meet the expected cleaning standard, customers can contact the Love2Laundry support team so the order can be reviewed and, where appropriate, re-cleaned in line with the company’s service policy. Website: love2laundry.com Customer support: info@love2laundry.com Phone: 020 3600 0296 Head office: 42 Albion Street, London, SE16 7JQ, United Kingdom
New customer? 25% off your first order — code TRYME25
Written by the company
- London's on-demand dry cleaning & laundry service
- We collect from your door and return within 24–48 hours. Dry cleaning, ironing, wash & fold, and duvet cleaning — all with free collection across London, Manchester, Birmingham and Oxford.
- We also serve businesses — hotels, gyms & Airbnb hosts
- Managed laundry and dry cleaning for hotels, gyms, spas, serviced apartments and Airbnb properties across the UK. Scheduled collections, account management, and volume pricing. Contact us at love2laundry.com/business
Free same-day collection guarantee
We collect from your door at no extra charge — same-day in most areas
Every order includes free collection and free return delivery. Book before 10am and we collect the same day across London, Manchester, Birmingham, Oxford, Bolton and Bury. No hidden charges. No minimum order. If we miss your collection slot, your next collection is free.
Every garment we clean is checked before it leaves our facility. If you are not completely satisfied with the quality of any item — dry cleaned, ironed, or laundered — contact us within 48 hours of delivery and we will re-clean it at no cost to you. No questions asked.
Our standard turnaround is 24 to 48 hours from collection to delivery. Express same-day service is available on selected items. If your order is delayed beyond the agreed delivery window, we will apply a discount to your next order automatically — no need to contact us.
Every item is priced clearly on our website and app before you book. No surge pricing. No hidden collection fees. No minimum spend. The price you see at checkout is the price you pay. If you find the same service cheaper elsewhere like-for-like, contact us and we will match it.
Contact info
42 Albion Street, SE16 7JQ, LONDON, United Kingdom
- 02036000296
- nadeem@love2laundry.com
- www.love2laundry.com
Same-day laundry collection & delivery
4.2
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent experience
Excellent experience. I booked the ironing service for bed linen and shirts. It was collected and delivered back ( in a company bag) very promptly and exactly as booked. Folded and pressed, the ironing was extremely well done.
July 15, 2026
Unprompted review
Reply from Love2laundry
Dear Hilary,
Thank you for your wonderful review. We are so pleased that you had an excellent experience with our ironing service for your bed linen and shirts. It is great to know that the collection and delivery went exactly as booked and that everything was returned promptly.
We are especially glad that the pressing and folding met your expectations. Our team takes great care to ensure every item is finished to a high standard, so your feedback means a lot to us.
We truly appreciate you choosing Love2Laundry and we look forward to helping you again in the future.
Love2Laundry Customer Support Team
Very helpful online chat service I…
Very helpful online chat service I couldn’t find what I was looking for & was directed to the correct place.
July 12, 2026
Unprompted review
Reply from Love2laundry
Dear Louis,
Thank you for your kind feedback. We are so pleased that our online chat team was able to help you find what you were looking for.
It is always our aim to make things as easy and clear as possible, so we are glad the team could direct you to the right place quickly. We will be sure to share your lovely comments with them.
We truly appreciate you taking the time to share your experience and we hope to look after your laundry again in the future.
Love2Laundry Customer Support Team
Great assistant called Sophia who…
Great assistant called Sophia who helped me process an order while website was being updated ,
July 12, 2026
Unprompted review
Reply from Love2laundry
Dear Marco,
Thank you for your kind review. We are so pleased that Sophia was able to assist you while our website was being updated. It is wonderful to know that she made the process smooth and stress-free for you.
We truly appreciate your patience during the technical issue and are very grateful for your understanding. We will be sure to pass along your lovely feedback to Sophia, who will be delighted to hear that she made a positive difference.
Thank you for choosing Love2Laundry. We look forward to taking care of your laundry again in the future.
Love2Laundry Customer Support Team
My first & last order
My first & last order; I emailed them & told them I wanted the offer of 2 bags costing £37.10. I selected 2 of these and expected to pay £74.20. Once the order was collected, there was no update in the app to confirm that the order was collected. They offered no update via the app nor any information via email, phone call or text to let me know that the order was larger than I had calculated. This is wrong because I asked them to confirm the order, even if that was not their usual methods. They collected the order but they didn’t confirm the weight of the order and therefore the price until after the service had been done and the order dropped off. The order was double the cost of the service I requested.On top of that, they delivered the order a day late but didn’t tell me it would be late until the drop off time had passed. I will be reporting them to Trading Standards and will not use this service again.
July 9, 2026
Unprompted review
Reply from Love2laundry
Dear Customer,
Thank you for your detailed feedback. We are very sorry to read about your experience and completely understand your frustration. This is not the level of service or transparency we aim to provide.
We sincerely apologise for the lack of communication regarding your order confirmation, pricing, and the delayed delivery. You should have been kept informed throughout the process, and we regret that we fell short in keeping you updated at key stages. We also understand your concern about the final cost being significantly higher than you anticipated.
We take your comments very seriously and would like to look into this matter thoroughly for you. Please could you contact our customer support team directly so that we can review your order in detail and address your concerns properly. We are committed to resolving this and hope we can find a way to restore your trust.
Love2Laundry Customer Support Team
Laundry service is good but charges are…
Laundry service is good but charges are very high I paid more than £122.00 for waistcoats and shirts. This is more than we have spent. The charges are ridiculous
July 10, 2026
Unprompted review
Reply from Love2laundry
Dear Bharat,
Thank you for your feedback. We are glad to hear that you were satisfied with the quality of our laundry service, but we are very sorry that you found the charges higher than expected.
We understand your concern regarding the cost, particularly for items like waistcoats and shirts, which can require additional care and handling. Our pricing is based on the specific treatment each garment needs, but we appreciate that this was not made as clear as it should have been.
We would welcome the opportunity to review your bill with you directly to ensure there were no errors and to explain our pricing structure in more detail. Please do not hesitate to reach out to our customer support team, as we would like to address your concerns properly.
Love2Laundry Customer Support Team
Great experience from Harry Johnson.
Great experience from Harry Johnson.
July 11, 2026
Unprompted review
Reply from Love2laundry
Dear Jankee,
Thank you for your kind review. We are so pleased that Harry made such a positive impression on you.
He will be delighted to know that his efforts contributed to a great experience. We are very fortunate to have him on our team and we will be sure to pass along your lovely feedback.
We truly appreciate you choosing Love2Laundry and we look forward to taking care of your laundry again soon.
Love2Laundry Customer Support Team
Reply from Love2laundry
Dear Aaron,
Thank you for your kind feedback. We are so pleased that you were happy with our service and that you plan to use us again.
We truly appreciate your support and look forward to taking care of your laundry again in the future.
Love2Laundry Customer Support Team
Reply from Love2laundry
Dear Loris,
Thank you for your kind words. We are so pleased that you enjoyed your experience with us and that our service met your expectations.
It truly means a lot to receive such positive feedback, and we are grateful for your trust in Love2Laundry. We look forward to taking care of your laundry again in the future.
Love2Laundry Customer Support Team
Courier was efficient and professional
Courier was efficient and professional. Pick up went smoothly. Only done the handover so far so yet to see the end product. X2 dresses to be shortened and partner's trousers. What i can say is Love2Laundry are very good with their communication.
July 7, 2026
Unprompted review
Reply from Love2laundry
Dear Customer,
Thank you for taking the time to share your initial experience with us. We are delighted to hear that the courier was efficient and professional and that the pick up went smoothly. Clear communication is something we prioritise, so we are glad that has been evident from the start.
We understand that you are awaiting the final results on your dresses and trousers, and we hope they meet your expectations. Our team takes great care with alterations and garment finishing, so we are confident you will be pleased with the outcome.
We look forward to delivering your items back to you soon and hope to earn your full trust for future orders.
Love2Laundry Customer Support Team
Please do not use this company
Please do not use this company. My clothes (amongst other customers) were burned over two years ago and no one has received compensation nor they provided an update in over a year. They completely IGNORE any requests for updates - let alone provide compensation. I lost hundreds of pounds in clothes because they burned them in a fire.
July 4, 2026
Unprompted review
Reply from Love2laundry
Dear Samina,
Thank you for your review. We are very sorry to hear about your experience and completely understand your frustration. Please accept our sincere apologies for the distress this situation has caused and for the lack of communication you have received.
We want to assure you that we have your details on record and are actively reviewing your case. Incidents of this nature are complex and often involve insurance processes which can take time to resolve. We truly appreciate your patience during this period.
We are committed to providing you with an update as soon as we have further information. In the meantime, if you would like to discuss this matter directly, please do not hesitate to reach out to us and we will ensure your case is prioritised.
Love2Laundry Customer Support Team
Impressive
Easy to book. Even our items cannot be dry cleaned nor tumble dried, the company still handled them well - unlike some others simply couldn't help at all. The live tracking for pick up and delivery was also amazing. Overall very impressed.
July 3, 2026
Unprompted review
Reply from Love2laundry
Dear Cindy,
Thank you for taking the time to leave such a detailed review. We are really pleased that you found our booking process easy and that the live tracking feature made a positive difference to your experience.
It means a great deal to us that you trusted us with items that require extra attention. We understand that not every laundry service is equipped to handle garments that cannot be dry cleaned or tumble dried, so we are glad our team was able to care for them properly. Knowing we could help where others could not is something we are very proud of.
We truly appreciate your kind words and are delighted that you were impressed overall. We look forward to looking after your laundry again in the future.
Love2Laundry Customer Support Team
Not sure i would use again
Not sure i would use again. Deal breaker is 10 or 11pm collection and delivery. Not worth it to me
July 2, 2026
Unprompted review
Reply from Love2laundry
Dear Sean,
Thank you for sharing your honest feedback with us. We are sorry to hear that the collection and delivery timings did not suit your preferences and appreciate you bringing this to our attention.
We understand that evening slots are not ideal for everyone, and we are always looking at ways to improve our service. Your comments will be shared with our operations team for review as we continue to refine our scheduling options.
If you would like to discuss this further or if there is anything we can do to make your experience more convenient in future, please do not hesitate to reach out to us directly. We would welcome the opportunity to better understand your needs.
Love2Laundry Customer Support Team
Excellent service
Excellent service, picked up yesterday evening 1/7/26 and delivered back today. 2/7/26 around the same time. All clothes arrived pristine, with a bag for future items. We will definitely use this company again and have recommended to friends and family.
July 1, 2026
Unprompted review
Reply from Love2laundry
Dear Gaynor,
Thank you for this wonderful review. We are so pleased that you were impressed with the speed and efficiency of our collection and delivery service. Having your laundry picked up one evening and returned the next day around the same time is exactly the convenience we aim to provide.
It is also great to hear that your clothes arrived back in pristine condition. We hope you find the bag we provided useful for your future orders. Knowing that you have already recommended us to friends and family means a great deal to us.
We truly appreciate your trust in Love2Laundry and we very much look forward to taking care of your laundry again soon.
Love2Laundry Customer Support Team
Amazing service
Amazing service, ties have come back looking new again. Efficient pick up and delivery
July 1, 2026
Unprompted review
Reply from Love2laundry
Dear Brooke,
Thank you for your lovely review. We are so pleased that you were happy with our service and that your ties have been restored to such a high standard. It is always rewarding to know that our garment care makes a real difference.
We are also glad that you found the collection and delivery process efficient. Punctuality and reliability are central to everything we do, so it is great to hear that we met your expectations on that front.
We truly appreciate you taking the time to share your experience and we hope to look after your laundry again soon.
Love2Laundry Customer Support Team
Easy to book
Easy to book - clear pricing - very good communication. Great service.
June 29, 2026
Unprompted review
Reply from Love2laundry
Dear Sue,
Thank you for your kind review. We are so pleased to hear that you found our online laundry service easy to book and our pricing clear from the start.
It is also wonderful to know that our communication met your expectations. Keeping our customers informed throughout the collection and delivery process is something we take great pride in.
We truly appreciate your feedback and hope to serve you again soon.
Love2Laundry Customer Support Team
This is the first time I have used your…
This is the first time I have used your service, and I am not impressed.
I stayed home on Friday from 6 pm to 9 pm as agreed, but your courier did not arrive until 10 pm — a full hour late. This is not acceptable, even allowing for London traffic. I would have been entitled to cancel the booking at that point, and seriously considered switching to a different provider offering a one-day turnaround with a one-hour collection and delivery window instead — but I decided to give you the benefit of the doubt.
Based on our agreement, I expect my suits to be delivered to my home between 6 pm and 9 pm this Sunday. This is important, as I need them for work on Monday.
Please make sure the courier rings the bell, knocks at the door, or give me a call — under no circumstances should my items be left outside or unattended.
This has affected my trust in your service. I expect Sunday's delivery to go as promised. -
UPDATE: Sunday they delivered on time, well done. After my complaint, the company offered 10% discount and a narrower timeframe.
Unfortunately they forgot to return my suit bag which is still in their hands.
June 26, 2026
Unprompted review
Reply from Love2laundry
Dear Customer,
Thank you for your updated feedback. We are pleased to hear that Sunday's delivery arrived on time and that our team was able to offer a resolution following your initial concerns.
We do apologise, however, for the oversight regarding your suit bag. Please rest assured that we have already been in touch with you directly and are actively working to resolve this matter as quickly as possible. Getting your item back to you is our priority.
We appreciate your patience and for giving us the opportunity to improve your experience. If there is anything further we can assist with in the meantime, please do not hesitate to let us know.
Love2Laundry Customer Support Team
Super convenient
Super convenient, timely pick-up and drop off, and our school blazers and suit came back lovely and clean!
June 26, 2026
Unprompted review
Reply from Love2laundry
Dear Omar,
Thank you for your lovely review. We are so pleased to hear that you found our collection and delivery service convenient and punctual.
It is especially wonderful to know that your school blazers and suit came back looking lovely and clean. We understand how important it is to have uniforms and formalwear cared for properly, and we are glad we could deliver on that for you.
We truly appreciate you taking the time to share your experience and hope to serve you again soon.
Love2Laundry Customer Support Team
Very friendly and caring.
Very friendly and caring.
Great experience. Made me a nice day.
June 24, 2026
Unprompted review
Reply from Love2laundry
Dear Chloe,
Thank you for your kind words. We are so glad to hear that our team made you feel well looked after and that your experience with us was a positive one.
Knowing that we could make your day a little nicer means a great deal to us. Providing a caring and friendly service is at the heart of what we do, and your feedback reassures us that we are on the right track.
We truly appreciate you sharing your experience and hope to serve you again soon.
Love2Laundry Customer Support Team
My experience with Love2Laundry was…
My experience with Love2Laundry was extremely disappointing from start to finish.
My order was delayed without proper notification, leaving me without the clothes I needed for work. Communication was poor throughout, with conflicting explanations given for the delay and repeated occasions where I had to chase for updates. I also encountered issues accessing my order details and invoice, which only added to the frustration.
What disappointed me most was the lack of ownership and the minimal goodwill offered. The compensation provided did not come close to reflecting the inconvenience, wasted time, and disruption caused. Rather than feeling valued as a first-time customer, I felt like I was constantly having to argue for basic service standards.
The laundry may eventually have been returned, but the overall customer experience was far below what I would expect from a professional service. Based on this experience, I will not be using Love2Laundry again and cannot recommend them to anyone else.
June 23, 2026
Unprompted review
Reply from Love2laundry
Dear Damian,
Thank you for your honest and detailed feedback. We are deeply sorry to read about your experience and genuinely regret that we let you down, particularly as a first-time customer.
We completely understand your frustration regarding the delayed order, the lack of clear communication, and the difficulties you encountered with your invoice. This is not the standard of service we strive to deliver, and we apologise for the confusion and the time you had to spend chasing updates. We also hear your concerns about the compensation offered and acknowledge that it did not reflect the level of inconvenience caused.
Please be assured that we take your comments seriously. We are reviewing what went wrong with your order and our communication processes to ensure we do better for our customers in the future. While we understand that you have decided not to use our service again, we are grateful that you have taken the time to share your experience so that we can learn from it.
If there is anything further we can do to address your concerns, please do not hesitate to reach out to us directly. We wish you all the best.
Love2Laundry Customer Support Team
Reply from Love2laundry
Dear Gavin,
Thank you for taking the time to leave us a review. We are so pleased that you experienced our service as fast and efficient.
We know how important it is for your laundry to be collected and delivered on time, and we are glad we could make that process smooth for you.
We truly appreciate your kind words and hope to serve you again soon.
Love2Laundry Customer Support Team
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