Cocojewelry Reviews 

364
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 317 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, describing items as beautiful, unique, and well-crafted. Many reviewers highlight the exceptional customer service, noting quick responses and helpful resolutions for issues like sizing or incorrect orders. People often express satisfaction with their purchases, recommending the company for its beautiful pieces and overall positive experience. However, some customers experienced issues with order fulfillment and delivery. A few people reported packages being lost or delivered incorrectly, leading to non-receipt of items. Additionally, some reviewers mentioned delays in receiving orders or products arriving later than anticipated. Others received incorrect or defective items, or faced challenges with order processing and communication.

What people talk about most

Product

Users describe positive interactions with product, often praising its beauty, quality, and unique design,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over not... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent, stellar,... See more

Quality

Customers consistently note positive experiences with quality, often describing items as beautiful,... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick delivery times, some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 rings - one to represent my husband and me and another for my daughter and me. Both are beautiful, unique, well-crafted, and comfortable! I had an issue with sizing and Sarah, their Custome... See more

Rated 5 out of 5 stars

This company is wonderful! From the date of purchase, I received the ring quickly and it was a beautifully stunning piece of jewelry. The packaging was above and beyond with a cute card in a decorati... See more

Rated 5 out of 5 stars

Amazing customer service! I ordered a ring for my mother for Christmas. It was sadly stolen or blew away from my front step. After emailing their customer service email and explaining my situation, so... See more

Rated 5 out of 5 stars

Pretty bracelet with an engraved message that resonated with me and probably many others who need a laugh when facing a challenge. It looks well made, arrived quickly and customer service is 5 stars.... See more


Company details

  1. Jewelry Store

Written by the company

Welcome to Coco Jewelry ❤️ We design and craft jewelry which delivers love, faith and courage. Our pieces act as daily reminders: to honor the love shared between friends and family, to lift the spirit when life feels overwhelming, and to stoke the courage to keep going when challenges arise. We believe in the power of words, as we believe in the great self-healing ability of human beings.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

364 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(364)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love Coco Jewelry has fantastic…. Customer service

Love Coco Jewelry has fantastic customer service. Sarah, Customer Service Manager, was incredibly attentive, kind and helpful. I’ll most definitely buy from this company in the future due to their excellent customer service skills.

December 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

The jewelry is so cute. I bought my mother the mother-daughter ring and myself the self-love ring. I definitely recommend checking the sizing chart before purchasing. I bought a size 5, which ended up being too small. The customer service is great because they replied quickly and offered to send me the correct size!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

So beautiful

So beautiful! I play in a golf group with the most
Amazing ladies and I am giving them out to them this morning! They will love them! Thank you 😊

November 24, 2025
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Rated 5 out of 5 stars

Amazing jewelry and customer service!

The absolute best customer service and beautiful unique jewelry! I got my daughter the Daisy Ring because she moved away from home this year and I think about her every single daisy! It’s so special to us. Thank you Coco Jewelry!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

I love the bracelet!

I love the bracelet!! It is high quality and it was so nice that I bought additional ones for my sister and bestie! The customer service experience was stellar. I would buy from this company again!

November 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, and very flexible and helpful getting me an exchange when I ordered the wrong size ring. I practically haven't taken my new bracelet off since I got it

November 10, 2025
Unprompted review
Rated 3 out of 5 stars

My first experience with Coco jewelry…redeemed

My first experience with Coco jewelry was not a plant one but since then they have redeem themselves a bit. They have sent me another ring so now I have two rings and a bracelet and they did apologize bfor their mistake. They have been pleasant and friendly. Thank you for the good customer service and another ring of the exact same nature that I first of ordered.

November 17, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Was sent the wrong colour when ordered different colours for the ring as it was a mother and daughter one with being told I could send it back and get a full refund even with returning it costing £15 . To then have some rude customer service and not helpful service.
I would not recommend this company and to stay well clear from it

October 18, 2025
Unprompted review
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Rated 5 out of 5 stars

I ordered 5 personalized bracelets

I ordered 5 personalized bracelets. Initially I was pleased with 4 of them. I reached out to customer service and they were quick to resolve the one I wasn't liking as much.

I would definitely recommend Love Coco Jewelry and use them again

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

I have not received my order

I have not received my order
Cat Mother Birthstone Bracelet
Silver
Part of "Cat Mother Birthstone Bracelet"
Please give me
Update on status
I can longer track since it has arrived from China

October 25, 2025
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