Lovell Sports Reviews 

I cannot get hold of them for love or money about my missing item. Terrible

Had a reply regarding a return mainly down to my first post, and was told I would receive a free return label.. nothing sent and no reply to my second email. Customer service really isn’t their forte.

There are a lot of negative reviews about this company, which I'd not checked before ordering and, if I had done, I might have been put off. However, I've used them twice now in the past month (first time for boots and second time for clothes and shoes) and they have been great. Orders arrived within 2-5 days and complete. Some real bargains although maybe I've just been lucky as I've not had to return anything. I'll continue to use in the future as long as they don't let me down.

If i could give a zero i would. I ordered some trainers (order 109437) for my daughter for school. They arrived. Not the same trainers as shown on the website they had branding on which school does not allow. I have used the contact us 4x over 2 weeks so far to get hold of customer service.. absolutely no response whatsoever. No phone number to be able to contact them so you have no way of sorting the issue. I wish i had read the reviews first!
Terrible company

I ordered a pair of Puma Hyrox Trainers on the 15/9. Evri reported that there was a problem with my order last Thursday 18/9, and things should be sorted the next working day 19/9. This never happened, their site continues to show the same message. I've contacted Lovell customer services by email. There is no other way!!!!! They've got back today, telling me to allow 3-5 days for Evri to respond to them. Simply not good enough. These shoes are needed for an event this week. Not being able to contact customer services, by phone is ridiculous!!!!

I am absolutely fed up.

NEVER BUY FROM THIS COMPANY

You have only given me a refund of £46. That is half of what I spent.
You sent me four of the wrong item, which I returned all. I spent £98 shipping, to get it to my house. Paid for the return after your company messed up and sent me the wrong order.

I am absolutely seething.

I ordered 4 pairs of fully black shorts, as shown on your website, and I received black shorts with a white trim - not as described on your website.

i have order a christian rose hat had no confirmation email i have had no tracking info nothing there’s no communication

If I could give zero stars I would.
Paid for faster delivery so my daughter could have her football boots in time for a match, item still pending and not been sent three days after. No phone number for customer services, they look like a bunch of cowboys judging from their LinkedIn company page. Luckily have disputed through PayPal and got money back from these crooks

Very poor service. Items not delivered and have been in touch via the online form.( the only way apparently.) Still no reply or acknowledgement even after filling in the forms again.I wouldn't bother buying from them again and neither should you. Unless you like being messed around and no communication from this company!!!!

Ordered some adidas predator firm ground elite with the foldover tongue and only gave me one boot, then when emailed them they claimed that they didn’t even tho only one boot was in the box. However did end up sending me the other boit

I ordered 4 pairs of football boots so my son could chose a pair. Evri initially said they couldn't deliver when they said they would - I knew i wouldn't be in the next day so redirected to a pick up place. Took another 7 days to arrive. When I collected my parcel I was surprised to find no football boots but a TRIPOD instead. No news on where my parcel was, no sending out a new parcel. I cancelled my order and am waiting for a refund that is pending. I've seen numerous posts about getting items completely different from their orders. I would never use this company again - completely unreliable

Terrible service, scammers.
I purchased 3 fishing poles from them, they never arrived and for some reason the postage company sent them back while they were at the dispatch centre. The company have me no explanation, no contact, no apology and then they only received funded me for the items and not the postage which was £5. This was after 2 weeks of waiting. Do not bother with this Company they are terrible

Very good in sending items quickly. However they certainly don’t want you to return anything as I emailed them a week ago to ask for the returns form, but no word at all.
They keep sending adverts out though but do not answer any emails & there is no phone number for them, as it has been discontinued.

I have a item with doesnt fit i have been trying for 2 days to arrange a return but the refund page cant find my order. the customer form page doesnt work so no way to get the refund or exchange, So i have wasted £36 and still got no sliders for my holiday.

Unfortunately, my experience with this order was disappointing.

My parcel was significantly delayed by Evri and I had considerable difficulty getting a response from Lovell at first. I emailed customer services and also tried repeatedly to use the contact form on their website, but the form appeared not to work and I received no confirmation that my messages had been submitted.

Once Lovell eventually responded, they investigated the missing parcel and have now processed a full refund. I have also received confirmation that the refund has been issued.

I appreciate Anna and the team getting the matter resolved in the end, but the initial lack of communication made an already frustrating delivery problem considerably more stressful.

I hope Lovell improves the reliability of its contact system and response times, because the eventual resolution was much better than the initial customer service experience.

Bought a pair of shoes for my wife. One was stretched of the pair. Sent a an email to complain but no response. The returns process is probably the worst of any online retailer.

So Lovell refunded the shoes as well as the delivery cost. There was no email communication about this and I only noticed it on my bank statement. So they know how customer service works and know how to make things right but their comms are terrible. Changed from 1 star to 3 stars.

I usually check trustpilot before I make a purchase from a new company, I didnt this time- and im glad as I wouldnt have ordered! I have been hunting for some Rugby boots for a very particular 10year old with size 7 feet! I found a pair on here at an exceptionally good price. I ordered and they arrived within 3 days. The box was ever so slightly damaged, but hes not wearing the box! The boots were perfect. I have had no issues what so ever, and would probably look to use them again. The reviews here are concerning, but my experience was 5 star.

Unfortunately, I wish I had read the reviews before ordering.

I purchased five bras from Lovell. When they arrived, they did not correspond with how they were pictured on the website, so I returned all five.

The bras had originally arrived across two packages – two in one and three in another. I repacked them accordingly, securely taped the two return packages together and returned all five. I have retained my proof of postage, including the recorded weight of the return.

Lovell has refunded me for only two of the five bras and is disputing the remaining refund of over £80.

Despite providing proof of postage, I have now been given information about the weights of the original outgoing parcels and told that CCTV footage has been checked. I have therefore asked Lovell to provide the records substantiating the weights they are relying upon and the relevant CCTV evidence showing my return being opened and processed.

As I have been unable to resolve this directly, I have now raised a chargeback with my bank and provided them with the supporting evidence.

What should have been a straightforward return has become unnecessarily difficult and time-consuming. Based on my experience, I would not purchase from Lovell again.

I will happily update this review if Lovell resolves the outstanding refund.

Very disappointing returns and refund experience

Unfortunately, I wish I had read the reviews before ordering.

I purchased five bras from Lovell. When they arrived, they did not correspond with how they were pictured on the website, so I returned all five.

The bras had originally arrived across two packages – two in one and three in another. I repacked them accordingly, securely taped the two return packages together and returned all five. I have retained my proof of postage, including the recorded weight of the return.

Lovell has refunded me for only two of the five bras and is disputing the remaining refund of over £80.

Despite providing proof of postage, I have now been given information about the weights of the original outgoing parcels and told that CCTV footage has been checked. I have therefore asked Lovell to provide the records substantiating the weights they are relying upon and the relevant CCTV evidence showing my return being opened and processed.

As I have been unable to resolve this directly, I have now raised a chargeback with my bank and provided them with the supporting evidence.

What should have been a straightforward return has become unnecessarily difficult and time-consuming. Based on my experience, I would not purchase from Lovell again.

I will happily update this review if Lovell resolves the outstanding refund.

Well After reading the reviews I was a bit worried what could gowrong.my partner ordered a barbour bag.no problem whatsoever. It arrived 3 days later.packed correctly. Well happy.will purchase again

DO NOT buy from LOVELL. I still haven’t received my item. They were quick to process it and Evri sent a tracking details but I have still not received my item. Contacted them and still no response. I now want to claim a refund as I had to buy the item from elsewhere