Lowdham Leisureworld Reviews 

3,139
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 404 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely helpful throughout the entire purchasing process. People frequently highlight the excellent service received, noting the smooth and efficient journey, from initial meetings to informative handovers. Consumers appreciate the wide selection of products and the comprehensive support provided, ensuring a positive user experience. However, some customers also noted concerns regarding after-sales service and repairs. A few people experienced lengthy delays in resolving issues, with some reporting difficulties getting responses or satisfactory solutions for problems with their purchased vehicles. There were instances where customers felt their concerns about product faults were not adequately addressed after the initial sale.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the friendly, helpful, and efficient... See more

Product

Customers had positive experiences with product, with many expressing satisfaction with their new motorhomes... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and friendliness of... See more

User experience

Clients share positive opinions on user experience, describing it as professional, friendly, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from our initial meeting at the showroom. All the staff were great however Stuart literally went the extra mile during our test drive to help us choose the right vehicle. He invested... See more

Company replied

Rated 5 out of 5 stars

Fantastic service by Jamie when purchasing our campervan. Gave advice & supported us through our purchase keeping us informed throughout. So grateful to have the opportunity to stay over in the Rally... See more

Company replied

Rated 5 out of 5 stars

Fantastic place so much choice. Caroline’s knowledge actually made us change our mind for the type of setup best suited for us. Steve did all the arrangements and Paul’s handover was fantastic even if... See more

Company replied

Rated 5 out of 5 stars

Our second purchase from Lowdham Leisureworld & our first new caravan. Well served by Bryan Johnson, from qualifying the van that suited us, to handling our part exchange & organising a great handover... See more

Company replied


Company details

  1. RV Dealer
  2. Hobby Store
  3. Mobile Home Dealer
  4. RV Repair Shop

Written by the company

From our beginnings over 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, Lowdhams is the premier retailer of new motorhomes, campervans and caravans in the UK. And with every motorhome, campervan or caravan we sell, we strive to bring our customers an exceptional experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(3,139)

391 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class Customer Service

We returned to Lowdhams due to the excellent service we received from Lowdhams when we purchased our previous motorhome. On this occasion we decided it was time to upgrade our current motorhome and looked to purchase a Hymer.
We had the pleasure of dealing with Kevin Holmes in sales. I have to say it was a delight to deal with Kevin, nothing was too much trouble, he is extremely knowledgeable and helpful and maintained contact throughout the buying process. Fantastic customer service, we were made to feel special. Kevin is a credit to the company.
For the hand over process we were handed over to Paul, who again was highly professional and very knowledgeable about the product. It is fair to say that we have always received a very warm welcome from all of the staff at Lowdhams. I would have no hesitation in recommending them.

July 8, 2026
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Reply from Lowdham Leisureworld

Thank you for your wonderful 5-star review and for choosing Lowdhams once again. We're delighted to hear Kevin and Paul made your experience such a positive one. Your kind words about their knowledge, professionalism and customer service will mean a great deal to them, and we'll be sure to pass on your feedback. Thank you for your recommendation, and we wish you many happy adventures in your new Hymer!

Rated 5 out of 5 stars

Kiran - Service centre

We have had a number of issues after our purchase of a new motorhome which we are slowly getting sorted. We took our vehicle to have a new awning installed and was very impressed with the way the process was handled by kiran. He really went the extra mile for us and even managed to get extra work done for us within the time that was allocated. We are extremely happy and grateful for all the trouble he went to for us.

July 14, 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you so much for the kind words. We are thrilled to hear you had a great experience with our service department. We've passed your feedback on to Kiran, and we hope to see you again on your next visit.

Rated 5 out of 5 stars

Lowdhams Our Only Choice

We visited Lowdhams and just intended to have a look around. While looking at a caravan we really liked we met Brian who was extremely helpful without being pushy so we bought the caravan.
On picking our new caravan up nothing was too much trouble and all went smoothly. Brian seem to have all the time in the world for us and explained everything. Thank you Brian

July 13, 2026
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Bryan looked after you so well. Enjoy using your new caravan and we will look forward to seeing you again on your next visit.

Rated 5 out of 5 stars

Lowdhams Have Been Excellent

Can’t praise Lowdhams enough. From sales (Nathan) to the handover (Shirley) and everything in between, they were great. Easy to deal with and great communication right the way through. They made purchasing of our first Campervan so easy and enjoyable. I would recommend them without hesitation.

July 13, 2026
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Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Nathan and Shirley looked after you so well.

Rated 5 out of 5 stars

Amazing from start to finish..couldn't…

Amazing from start to finish..couldn't ask for any better service,
Our salesman was Philip. Top bloke, gave us a good run through all the workings on the van. Showed us all the things it had .. told us a few good tips too..
We went to the shop there where the staff were very knowledgeable our lady who served us was Wendy.. she knew alot about all sorts.. pointed us in the right direction too..
We stayed on the rally field which was free and had electric set up.. we were very excited to get going in our van.. its been a good experience and we can't wait to go in our van again.. holidays here we come.

July 6, 2026
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Reply from Lowdham Leisureworld

Thank you for your fantastic 5-star review! We're delighted to hear you had such a positive experience from start to finish. We'll be sure to pass your kind comments on to Philip, Wendy, and the team. We hope you have many amazing adventures in your new van, and we look forward to welcoming you back to Lowdhams again soon.

Rated 5 out of 5 stars

Great Service

So had to visit Lowdhams regarding works to damage on my Motorhome I received a full breakdown of the damage within a week and had Authorisation back to Lowdhams from my insurers as well on Friday. In this time I was looked after very professionally I must say by Kiran in the Service Department, Richard in the Repair workshop and Amelia in the ordering of parts for the works in the Warranty Department, they told me how the works will be carried out, once all the parts were in and how long it would take to completion, this put my mind at rest and I am happy to say the Company should be very proud of their staff in the way my experience has been, I have had many bad experiences with companies in the past but in this case 5* is well deserved

July 10, 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your wonderful 5-star review! We're delighted to hear that Kiran, Richard, and Amelia kept you informed and made the process as smooth and reassuring as possible. Your kind words mean a great deal, and we'll be sure to share your feedback with the team. We look forward to welcoming you back in the future.

Rated 4 out of 5 stars

A very friendly and helpful team right…

A very friendly and helpful team right through from reception (the meet and greet with an offer of a coffee on arrival always works with us) through to sales and service. Our Malibu Two Room van was delayed by a few months for reasons outside Lowdham's control and routine updates on progress that didn't require us chasing would have meant 5 stars. However, everything else was excellent including the handover, the use of a temporary loan van while we waited for ours to be delivered, an overnight stay on handover day and the staff in the accessories shop and cafe. Stuart and Paul both were very informative and attentive whenever we had a query. Ryan's advice during the van prep was also very helpful regarding GasLow. We would buy from them again based on our experience to date.

July 6, 2026
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Reply from Lowdham Leisureworld

Thank you for this fantastic feedback! We are thrilled you had such a positive overall experience with us. We do sincerely apologise for the lack of proactive communication regarding the delay with your Malibu. We are actively working on improving our customer update process so you are always in the loop. We hope you are loving your new van and we look forward to seeing you again!

Rated 5 out of 5 stars

Fantastic service by Jamie

Fantastic service by Jamie when purchasing our campervan. Gave advice & supported us through our purchase keeping us informed throughout. So grateful to have the opportunity to stay over in the Rally field to make sure everything was ok & any snags were fixed straight away all supervised by Jamie, you are a credit to the company, thank you so much, Andy & Vanessa Wilson

July 7, 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your 5 star review, we're delighted that Jamie looked after you so well. We'll look forward to seeing you again on your next visit.

Rated 5 out of 5 stars

Everything was really easy

Everything was really easy. Absolutely no pressure. We couldn't collect the van when scheduled so they just moved the date, no hassle. Sandra was wonderful from start to handover. She explained everything clearly, checked everything and didn't rush us and has provided excellent after sales.

June 29, 2026
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Reply from Lowdham Leisureworld

Thank you for your wonderful review! We're delighted to hear everything went so smoothly and that you felt well looked after throughout the process. We'll look forward to welcoming you back to Lowdhams in the future.

Rated 5 out of 5 stars

The sales man was very good and very…

The sales man was very good and very helpful from the start to finish.

July 6, 2026
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Reply from Lowdham Leisureworld

Thank you for your 5 star review, we're delighted that Kirby looked after you so well.

Rated 5 out of 5 stars

Excellent level of service from start to finish

The level of service we received from Nathan at Lowdhams was first class. He kept in touch regularly while we were waiting for our van and has provided an exceptional service after we received it. We would recommend Lowdhams to anyone for their great environment, good choice of vans and friendly and helpful staff.

July 6, 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your fantastic review! We're delighted to hear Nathan provided first-class service throughout your journey. Your recommendation means a great deal to us. Wishing you many happy adventures in your new van.

Rated 5 out of 5 stars

Popped into Lowdhams service centre…

Popped into Lowdhams service centre today unannounced with a water issue on the motorhome.
The service was exemplary and big thanks to Martin for sorting and some great advice given too

July 6, 2026
Unprompted review
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Reply from Lowdham Leisureworld

Thank you for your kind feedback! We're delighted Martin was able to get your water issue sorted and provide some helpful advice. We'll be sure to pass on your comments to him. We'll look forward to welcoming you again soon.

Rated 5 out of 5 stars

Collection and handover

We had waited 8 months for the delivery of the vehicle. Which appears normal for a European campervan at the moment. Hand over was good and we stayed in the rally field for two nights to help understand the vehicle before leaving. We had a few user problems which the staff were happy to come and explain where we were going wrong. Might even buy my next van from them.

June 29, 2026
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Reply from Lowdham Leisureworld

Thank you for your lovely review! We're so pleased you had a positive handover experience and that our overnight facility helped you with getting to know your new campervan. Wishing you all the best, and we'd be delighted to welcome you back when it's time for your next van!

Rated 5 out of 5 stars

Very happy

The salesman, Kevin Holms, was excellent and went well out of his way to look after us. Very happy with the service and the motorhome we purchased.

July 6, 2026
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Reply from Lowdham Leisureworld

Thank you for your wonderful review! We're delighted to hear Kevin looked after you so well and that you're happy with both the service and your new motorhome. We wish you many happy adventures ahead!

Rated 5 out of 5 stars

Swift Caravan

The salesman Kirby was excellent from start to finish a credit to Lowdhams. All the staff were helpful and always polite.

June 29, 2026
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Reply from Lowdham Leisureworld

Thank you for your lovely review. We're delighted to hear Kirby provided excellent service from start to finish. It's also great to know our team made you feel welcome throughout.

Rated 5 out of 5 stars

Sandra was excellent throughout

Sandra was excellent throughout. Fantastic hand over and all round valued member of the caravan team.

July 6, 2026
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Reply from Lowdham Leisureworld

Thank you for your lovely review! We're so pleased to hear Sandra provided a fantastic handover and made such a positive impression. We'll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

We love our Sunlight Cliff 540…

We were impressed from our initial meeting at the showroom. All the staff were great however Stuart literally went the extra mile during our test drive to help us choose the right vehicle. He invested a lot of his time keeping us up to date from ordering our Sunlight Cliff to delivery. Also a huge thanks to Shirley who did our handover, very professional and lovely to chat with. Finally, spending the first night on Lowdhams rally field to check everything out was a great bonus. Would definitely recommend.

June 29, 2026
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Reply from Lowdham Leisureworld

Thank you for your fantastic review! We're delighted to hear Stuart and Shirley helped make your experience so enjoyable from start to finish. We really appreciate your recommendation and wish you many wonderful adventures in your Sunlight Cliff 540.

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