Lowepro Reviews 

Warranty is a joke. I've been using Lowepro Flipside AW 500 series bags for years, on my 4th bag. My last AW500 II bag is about 3 years old and got send to Italy because the bottom was worn out, the side, zippers both bad, they denied warranty because of too intense usage! It's supposed to be camera bag to be used but apparently to Lowepro, only limited and gently. Never again Lowepro, switching over to different brand.

I purchased a Lowepro ProTactic BP 450 AW III from Amazon UK in September 2025. I really like the bag and it has been my main camera backpack for my professional photography work.
Unfortunately, less than a year after purchasing it, the stitching/material next to one of the structural seams has failed and opened. Considering the price and professional nature of the bag, I wouldn't expect this to happen after normal use in such a short period of time.
My biggest disappointment so far, however, has been trying to contact Lowepro.
I submitted a warranty enquiry and have also sent photographs and my proof of purchase, but I have still not received a response. I have tried several telephone numbers provided or linked through Lowepro's website, but have been unable to speak to anyone. I even managed to speak with Videndum directly, but they advised that Lowepro warranty claims have to be dealt with directly by Lowepro.
Amazon have actually offered me a full refund if I return the bag, but they cannot provide a replacement. I bought the bag during a very good promotion and I genuinely like the ProTactic, so I would much rather have Lowepro repair or replace it under warranty.
As a professional photographer, this is also my main working camera bag, so I cannot simply send it away without knowing whether it will be repaired or replaced or how long I will be without it.
I simply need someone from Lowepro to contact me, assess the photographs and advise me on the warranty process and expected turnaround time.
I hope Lowepro can get in touch and resolve this, as until this problem I was very happy with the bag.

Wheels on my Roadrunner Lowepro bag came apart.
I have three Lowepro bags, and am very disappointed that I am having this problem. The bag is still very useful, but does not roll very well. Looking for replacement wheels, which are difficult to find. I would not advise anyone to buy it if they are doing a lot of traveling, especially at airports. Still good for a carry bag.

I bought a great camera backpack that I'm loving so far

I’ve been using LowePro lens cases since 2008. I am a wildlife/nature photographer, so having lenses quickly available yet protected is important to me. LowePro’s lens cases allow me to fill both requirements in a modular, size-tailored fashion. I got 16 years of heavy use for these lens cases, clamoring down slot canyons, and through heavy brush. The no-snag design and ballistic nylon material are excellent.

I was unable to buy the color I wanted, I waited for more than a month, had to buy a different color as I wanted it for a present and needed it on time

I returned a camera bag I had bought for a gift.
The return was easy and my refund was quick.
I appreciate the excellent service. The bag was great, it was just bigger than the recipient needed,

"This camera backpack is compact and lightweight, making it very convenient to carry. Whether worn on the front or the back, it's quite handy, and the size is great for taking on a plane. If it had a more hidden compartment for a passport, that would be even better. The only downside is that it doesn't come with a rain cover, which would provide better protection, especially since it rains often in the UK."

I placed my order and in next to no time, my camera backpack arrived; well packaged and of extremely high quality. The speed of delivery was excellent. the backpack went immediately into use. When on the ground, the pack is heavy and awkward to carry, thanks to the gear inside it, but once on my back, the design of it is such that I can wander around all day and hardly know the bag is there. If it should rain, there is a waterproof cover stowed within the bag and ready to use. Inside the bag, and outside, there are plenty of pockets and storage space for every imaginable item, including drinks bottles and perhaps, even a lunch box. My previous camera backpack was a Lowepro, and it is still in use with my older kit, whilst this new and bigger bag is for my new and bigger kit. I will never part with my older kit or it's Lowepro bag, and neither will I part with this new one. I would heartily recommend Lowepro to ALL photographers everywhere - their camera bags of all shapes an sizes, and in my opinion, are the worlds best. Thank you Lowepro. TOP MARKS!!

I am quite happy with the solution I received. After complaining about the quality of my backpack, I will receive a replacement. As a Lowepro customer since many years ago, I feel really satisfied.

Fantastic service, fast and efficent.

The recent purchase made was easy. The parcel arrived as promised and is of excellent quality.
I cant wait to get out there and start using my new camera rucksack.

I ordered a Lowepro PhotoSport Backpack on 26th June 2024 and delivery was advised for the following day, Tuesday 25th June 2024. Having waited on the parcel all day I had a call late in the afternoon asking to re-arrange delivery as nobody had been home. I spoke at length with the delivery depot, advised I had been home all day, asked them to check they had been at the correct property and ultimately agreed for it to be re-delivered on Thursday 27th June 2024. They also advised they would have the driver call my mobile on approach so that there could be no repetition of the Tuesday. Come Thursday, again no sign so I checked the online tracking only to see it had been "left safe" and a signed for by me using the incorrect spelling of my name. A further round of calls began and I scoured the local area and premises for anywhere like the photograph of where it had been "left safe". By this stage, some 2-3 hours later I could identify the location but the parcel had gone. I've since obtained CCTV coverage showing the driver passing my house, driving down the street a few hundred meters and dropping the parcel in an adjacent alleyway. I've attempted to correspond with customer services for over a week, have clearly stated the circumstances and provided copies of the CCTV yet they have yet to issue a refund. Each reply to customer services takes several days to be responded and after nearly two weeks I am still without a refund and have had to purchase a bag elsewhere.

Prompt delivery, excellent quality product as described. Awesome value for money.

Disappointing quality of their products and the way they handle customer support. Sent an e-mail asking for help and never got a reply. Is common for big companies once they are this size don't care too much about customers. The bag get easily broken on side stripes and the rain protection does not help at all got all my equipment wet. I would change the provider for the coming years.
Photos are available in case someone will care only when the complaint is here, or probably not. anyway, they used to be of good quality before.

Very happy with the product and delivery.

Excellent cost effective products. They are well thought out and well made.