LR Direct Reviews 

DO NOT PURCHASE PARTS FROM HERE.

I purchased a remanufactured steering rack from LRDirect that turned out to be faulty. I paid to have it installed, and then had to pay again to have it removed and replaced with another part.

LRDirect’s position is that they don’t cover consequential costs or labour. However, I wouldn’t have incurred the additional expense of removing the faulty part and installing another one if the part they’d supplied had actually worked.

I’ve been trying to resolve this through their warranty claims process for MONTHS. They were arranging a return shipping label, but I haven’t received a meaningful update or response since August.

I’ve been told they’re short-staffed, but that doesn’t excuse leaving a customer with a faulty product, additional expenses and an unresolved warranty claim for months.

The lack of communication and accountability has been incredibly frustrating. A warranty process is meaningless if customers can’t get a response or a resolution.

I would strongly recommend looking elsewhere.

The telephone automated message tells you to use their contact us form but after I sent 3 i find i do not get any human response only the automated response that the email was received. Poor show!!! I was going to place an order too.

Very long delivery times with no updates or tracking prosses will not use again. Turns out they dispatched my item 7 days after ordering

During the past month I have twice attempted to buy filters for my 2022 Defender. Twice I have received confirmation emails, but then, a day or two later, LR Parts Direct has decided to cancel my order with no explanation. Follow up emailsand attempts to call this company go unheeded. Today, my attempt to visit their website was blocked. As a British Veteran and former police officer I am astounded by their total lack of courtesy, communication and decency.

Amazing service , i was desperate for some parts so i could take my landy on holiday, quick turnaround and even a call to say they were on the way!

ive paid in full for an order placed but to this date have not received conformation re same.

The efficiency of LRdirect’s sales and service

Cast and prec

Efficient, reliable and surpassed my expectations

Very good price-performance ratio, super fast delivery from UK to GER

You get exactly what you ordered and the delivery service is good.

Great Customer service!

ordered a injection pump from them, it started to act up after 6 months. Send it back for them to check and it took them another 5 months to conclude it was okay and send it back. Installed the pump back on the motor and it still didn't work.
After this i ordered a different injection pump and the engine ran fine.
in conclusion, it took them 5 months to make a wrong conclusion and I wont get a refund because they think it's good.

Wrong landrover part supplied, filled in the returns form , took 24th to reply , says it all.
Then have numerous emails back and forth saying that I have ordered the correct part , photo on website shows the item I bought, which is not as received, all for £10 !

Will be sticking to those who have a landline to contact on

Took these people five days to let me know a part wasn't in stock and went on to say if I had any further questions etc etc. Well yes I did, what's the lead time, which any decent supplier would have included, instead I suppose it's another 5 day wait for a "computer says no" response. Customer service? Haha.

Fantastic customer service!!!
Required a few non stock items and after speaking with the team they were able to send the parts direct from supplier so I could have them for the weekend.
Easy n simple.
Excellent!!
Thank you!!

Very Very sneaky, they will not accept returns on genuine Land Rover products. They took longer than I expected to ship out my order so I went elsewhere for the parts I needed. The day the package came I requested to return the full order without even opening the packaging. I received an email saying they don't accept returns on genuine parts and they are only sold to trade customers. Nowhere on the checkout does it clearly state you are making a trade purchase or ask for business details. The only mention of it is in the smallest font possible on the last page of checkout. Obviously done on purpose or people wouldn't order these genuine parts. Again package unopened, return request made on the day it was delivered and they won't accept it. Used them quite a lot but this is the first time I needed to return items, won't be using them again.

Ordered a Rubber boot mat for our Discovery.
great quality half the price of LR , received next day
great service

Ordered two rubber anti squeak dampers, needed urgent as rear shocks in bits with springs compressed. Got a refund the next day with no explanation at all.
Will not be using them again!