I received the proof copy of my book and the print quality is very impressive. Excellent. Navigating the process of publishing on Lulu has some challenges but at least they are very thorough and it ha... See more
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What people talk about most
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It's free to upload your book, cover & inner templates and rather user-friendly. You can preview the whole book before publishing. The process is quick, except for global distribution. They offer Lulu... See more
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The quality of production is phenomenal and it's super easy to use the platform for creating. I was originally writing out things manually and passing them along to people I encounter. With Lulu, I'm... See more
I am an Self Taught Photographer and I have been trying to Reach Out to Loyal People & A Fan Base. The Agent 's were Excellent. I really appreciate Lulu Press Inc. For the Opportunity to Print My Crea... See more
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Company details
- #43 of 59 best companies in Book Publisher
- #42 of 52 best companies in Digital Printing Service
- #43 of 62 best companies in e-Commerce Service
About Lulu
Written by the company
Lulu is a global publishing technology company focused on digital book printing and fulfillment logistics.
Lulu’s all-in-one platform provides the infrastructure for creators, businesses, and publishers to create and sell print-on-demand books worldwide through direct ecommerce integrations, API-driven automation, on-demand production, and global fulfillment.
Lulu’s platform enables automated, scalable book production and fulfillment without inventory risk, offset minimums, warehousing, or manual logistics. The result is faster time to market, reduced waste, expanded margins, and ownership of the customer journey.
Lulu is built for individual creators monetizing ideas, businesses scaling direct-to-consumer book sales, and enterprises powering complex publishing operations. We support every step of the lifecycle:
- Create and upload book files with flexible tools
- Automate secure publishing workflows through API integrations
- Print premium, on-demand books with intelligent global routing
- Deliver direct to customers in 200+ countries and territories
- Access to data and analytics for forecasting and sales visibility
As a certified B Corporation, Lulu is committed to sustainable practices, ethical business standards, and community empowerment.
Lulu prints books, but more importantly, Lulu powers the infrastructure behind modern print-on-demand publishing.
Lulu’s team is committed to the success of our creators and businesses every step of the way, which is why we offer comprehensiveguides and resources and have a fantastic support team.
Contact info
United States
- www.lulu.com
4.3
Excellent
6K reviews
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Memorable Memoirs
Just received book two of my memoirs. Another awesome production from the Lulu team. Plenty of on line support to assist in making my book, easy to navigate and user friendly.
March 19, 2026
Reply from Lulu
Greetings,
We're happy to hear that you found our online support helpful in producing your memoir! Thank you for acknowledging the ease of navigation and user-friendly experience.
We appreciate your positive feedback!
Regis
Lulu Press
I emailed the link to my friends and at…
I emailed the link to my friends and at least two dozen let me know they could not get through and buy the book. I have spent hours trying to help them out.
Why do you make it so difficult? W. Hallett
March 21, 2026
Reply from Lulu
Hello Win,
We are so sorry to hear that friends of yours are having trouble purchasing your book.
Most of the time, if someone can't check out on Lulu.com, it is becuase something in the user's browser is interfering with our secure checkout; however, it is difficult to troubleshoot unless we can interact directly with the person who is placing the order.
We would be happy to assist anyone who is unable to check out via our customer service channel or our live chat option, which is available Mon-Fri from around 9 am - 5 pm.
Again, we are so sorry for the trouble your friends had with this, and we would be happy to assist anyone who reaches out for support.
Thank you for choosing Lulu, and have a great day!
Taylor P
Lulu Press, Inc.
The process is smooth and easy to…
The process is smooth and easy to follow, from upload to delivery. Im alsonvery happy with the quality of the books.
March 19, 2026
Reply from Lulu
Hi Jewel,
Thank you for your kind feedback! We’re glad you found our platform easy to use and that the process was smooth from upload to delivery. It’s also great to hear you’re happy with the quality of your books. We appreciate your support and are always here if you need any assistance with future projects!
Kind Regards,
Stephanie P.
Lulu Press
Reply from Lulu
Hi,
Thank you so much for the 5-star review! We’re glad to hear you had a great experience with Lulu. We truly appreciate your support and are happy we could be part of your project. If you ever need assistance, we’re always here to help!
Warm Regards,
Stephanie P.
Lulu Press
I love it!
I love the options and how easy it is to use! The quality of the books are excellent! I’m never disappointed!
March 17, 2026
Reply from Lulu
Hi Kim,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the options and how easy it is to use. It’s great to know the quality of your books continues to meet your expectations. We truly appreciate your support and are so glad to be part of your publishing journey.
Warm Regards,
Stephanie P.
Lulu Press
Reply from Lulu
Hi,
Thank you for your feedback! We’re glad to hear you found the process easy. We appreciate you choosing Lulu and are here if you need any help along the way!
Warm Regards,
Stephane P.
Lulu Press
Reply from Lulu
Hi Adam,
Thank you for your kind feedback! We’re glad to hear that speed, quality, and customer service all met your expectations. We truly appreciate your support and look forward to assisting you again in the future!
Warm Wishes,
Stephanie P.
Lulu Press
Do not buy anything from this store
Do not buy anything from this store. The delivery company and tracking websites used by lulu.com deceive customers. La Poste and 17tracknet have terrible ratings and numerous complaints, yet lulu.com continues to use these companies, causing harm to its customers. 17tracknet provides no useful information, besides confusing customers and making them click on advertising banners that say things like "FIND YOUR PACKAGE," but are actually external companies, possibly scams. As for the French company La Poste, they didn't even try to deliver my book, didn't inform me of its location, and don't even have a way to file a complaint. I only found out my book hadn't been delivered because I checked the website one day to see the delivery status, and now La Poste says they will send my book back to France. La Poste also delivered books to other people at my university late and to the wrong address. Not to mention that the company charges 7 euros for delivery in 20 days and almost 40 euros for delivery in a week.
March 19, 2026
Unprompted review
Reply from Lulu
Hi Giulia,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating shipping issues can be.
We do see that you created a support ticket with our team, and upon review, it appears the original order was returned due to an issue with the delivery address. We were able to assist by arranging a replacement shipment and working toward a resolution.
We also understand your concerns regarding tracking and delivery partners. While we work with established carriers and partners to provide global shipping options, experiences can vary by region. Your feedback is valuable and will be shared with our team.
If you ever have trouble tracking an order, we encourage you to reach out to us right away. We’ll be happy to investigate and assist further.
Warm Regards,
Stephanie P.
Lulu Press
Reply from Lulu
Hi Bruse,
Thank you for the amazing feedback! We’re so happy to hear you had such a great experience. We truly appreciate your support and look forward to helping with your next project!
Best Wishes,
Stephanie P.
Lulu Press
Great service as always.
March 14, 2026
Reply from Lulu
Hi Phil,
Thank you for your continued support! We’re glad to hear you’ve had another great experience with Lulu. We truly appreciate you choosing us and look forward to assisting you again in the future!
Warm Regards,
Stephanie P.
Lulu Press
Great place to print your book or manual
I love how you can get your book or manual printed so easily, with great options to complete a cover directly online to supplement the content. The quality of the printed books has been fantastic, and the prices are very reasonable.
March 13, 2026
Reply from Lulu
Hi Ian,
Thank you for your kind feedback! We’re so glad to hear that you found the process easy and enjoyed the available cover design options. It’s great to know the print quality and pricing met your expectations.
We appreciate you choosing Lulu, and we’re here if you need any help with future projects!
Warm Regards,
Stephanie P.
Lulu Press
I have now published 5 books using…
I have now published 5 books using Lulu. I will continue to use them for all future books and recommend to others. It's easy to publish books and the quality is high and consistent.
March 12, 2026
Reply from Lulu
Hi Mandy,
Thank you for your continued support! Publishing five books with Lulu is an incredible accomplishment, and we’re honored to have been part of your journey. It’s great to hear that you’ve found the process easy and the quality consistent.
We truly appreciate your recommendation and look forward to supporting your future projects!
Kind Regards,
Stephanie P.
Lulu Press
Shipping to Europe from the UK at a ridiculously high price
My order was unexpectedly shipped from the UK, to Belgium (EU) resulting in customs fees and extra shipping costs that were not clearly communicated - I paid 93€ for a 3,5 kg delivery.
I hope Lulu improves its EU shipping options, by printing in of the 27 EU countries - the shipping cost for my parcel should be between 10 and 20€.
March 16, 2026
Unprompted review
Reply from Lulu
Good afternoon,
Thank you for sharing your experience.
We are very sorry to hear about the unexpected customs fees, and we understand how frustrating this situation can be.
Lulu works with a global print network, but we are not always able to guarantee that an order will be printed within a specific country or region. Production location can vary depending on factors such as product type and availability. Customs fees are determined by local regulations and, unfortunately, are outside of Lulu’s control.
Although this situation was beyond our control, our support team provided a refund of the shipping cost as a one-time courtesy to help amend the experience. We hope that with the information the support agent provided, you now have a better understanding and experience with us next time.
Kindly,
Regis
Lulu Press
Fantastic Printing of our Family Memoir
The book I made and ordered came in a timely manner. The book looks fantastic. The template I used for the cover made everything look great. It took a while to get the margins right for it to work...but the pages are great quality and the pictures are crisp and clear!
March 15, 2026
Reply from Lulu
Hi Wendy,
Thank you so much for sharing your experience! We’re really glad your family memoir turned out beautifully and that you’re happy with the final result.
It’s great to hear the cover template helped bring your vision to life and that the print quality met your expectations. We understand how important getting margins and formatting just right can be, and if you ever have any questions, please don’t hesitate to reach out to our support team, we’re always happy to help.
We appreciate you choosing Lulu for such a meaningful project!
Warm Regards,
Stephanie P.
How it is
I haven't had any problems - creating a book with Lulu has been fun and stress free. Thanks
March 15, 2026
Reply from Lulu
Hi Chris,
Thank you for your kind words! We’re so glad to hear that creating your book with Lulu has been a fun and stress-free experience. That’s exactly what we aim for.
We appreciate you choosing Lulu, and if you ever need anything along the way, we’re always here to help!
Warm Regards,
Stephanie P.
Lulu Press
Easy format to creating books helped
Easy format to creating books helped. Price for creative ventures was very reasonable.
March 15, 2026
Reply from Lulu
Hi Sharif,
Thank you for your kind feedback! We’re glad to hear that you found our platform easy to use when creating your book and that the pricing met your expectations.
We appreciate you choosing Lulu and are happy we could support your work. If you ever need assistance in the future, we’re always here to help.
Warm Regards,
Stephanie P.
Lulu Press
Easy to use.
Easy to use.
the setup was fairly easy. some of the things needed to lay out the books, was not as easy to find right away. but they could be found with a little searching
March 10, 2026
Reply from Lulu
Good afternoon,
We're happy to hear that the setup was fairly easy to use. We appreciate your feedback regarding the initial difficulty in locating certain items, and we're glad you found them with a little searching.
Have a great day,
Regis
Lulu Press
I am doing is essentially a service.
I am doing is essentially a service.
Even if you don’t charge, the work usually includes things like: creating the Lulu account, formatting the manuscript, preparing the cover, uploading files, setting book size, paper, price , approving proofs and publishing.
Most people find those steps confusing.
All for free. I did this for over 15 people so far. and many years.
Thank You
March 9, 2026
Reply from Lulu
Hello,
We appreciate you sharing your experiences. It's amazing to know the steps you take to assist others, especially with tasks that many find challenging.
Thank you for your dedication and many years of service.
Regis
Lulu Press
Excellent guidance and support and an exceptional printing
Excellent guidance and support. An absolutely spectacular result. I could not believe how beautiful every aspect of my book was. Just so gratifying.
March 9, 2026
Reply from Lulu
Good afternoon,
We're happy to hear that you found our guidance and support excellent! We're so glad you appreciate the beautiful result.
Thank you for your positive feedback; it's gratifying for us.
Regis
Lulu Press
There doesn't seem to be a way to copy…
There doesn't seem to be a way to copy a cover forward to the next version and still be able to edit the cover with your tool.
March 13, 2026
Reply from Lulu
Hi Mark,
Thank you for reaching out to us.
You are correct. At this time, we don't have a way to copy a book cover created in our cover tool from one project to another.
Once your cover is created, you can download the print-ready cover file in PDF format and then upload it to another project using the "Upload Your Cover" option, but it wouldn't be editable.
We sincerely apologize for any inconvenience this may cause. If you have any other questions, please let us know.
Warm Regards,
Taylor P
Lulu Press, Inc.
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