Lunya Reviews 39

I ordered a dress from this online shop that all the influencers on TikTok are promoting. However, I received a different dress. The seller is not responding. I threw the dress away and the money is gone. Also, this model is no longer available online. The seller is a scammer.

★★★☆☆

I was really excited to find these silk slippers—they’re beautiful and very stylish. Unfortunately, after just two wears they became noticeably loose on my feet, which means there’s little to no support. At this price point, I expected both comfort and style.
Now they’re too loose to comfortably wear with my silk loungewear, which is disappointing given how much I initially loved them. I’m typically a size 9½ and wish I had sized down to a 9. I’d recommend ordering a half size or full size smaller if you’re between sizes.

I loved the og washable pj set. But everything else is quite messy fit wise. Overpriced and terrible sizing. They also make it so hard to leave a review on items.

Customer Service is horrendous, they do not answer emails timely and I paid for expedited shipping and it took 5 days. They refused to refund the shipping.

I actually love the way their silk pajamas feel but I wish they were better quality for the price. Three pairs of my bottoms fell apart at the seams.
Customer service did not help to resolve this issue.

Cut up by a lunya van in a disgraceful manner, almost caused an accident. Do not buy from them.

The only thing my wife asked for for Christmas this year was an upgrade to her sleepwear. I chose to give her a Lunya gift card and as a thank you, Lunya sent her a "Cozy Cotton Silk Pocket Henley" with TWO STAINS on it. She also ordered 2 pairs of "Organic Cotton Socks" and only got sent one. What a joke.

I have experienced exactly the same as the lady below. I have carefully followed the washing instructions and these pjs are now falling apart. For such an expensive and supposed “high quality” product you wouldn’t expect it to fall apart after two years. I contacted their customer service team but there was no concern at all about the poor quality. Such a shame because they were so nice.

Very disappointed in this brand I previously loved. After only 2 years, carefully following the care instructions, my $200 dollar set of pajamas has started to tear apart with holes at the seams. Customer service was a nightmare with original order. They were responsive when I sent them this problem, but I was told that is normal wear and tear. For me and my money, that is not normal. I guess it is not high quality after all. (Also they block your reviews on their site!)

I am so disappointed this company. The sleep mask is both too loose and gave me a headache because of the large elastic band. The waistband on the shorts is too tight (I ordered XS and wear a size 0/25). I tried to return them but they only give you fifteen days, which is surely how they make their money. I got them at Christmastime and was traveling so that wasn’t even a possibility for me. I can’t even exchange them. I am just out over $200.

I have owned 3 sets of Lunya's Washable Silk Tee Set, purchased between Jan 2019 - October 2020. At nearly $200 per set, I expected a certain level of quality. All three sets fell apart within 3 months of purchase, in spite of my carefully following the care instructions. I am talking SHREDDED after a few washes. My mother got me a gift card for Christmas 2022, and I contacted Lunya to ask them to refund my mom (since I refuse to own any more of their low-quality products), and unfortunately they will not refund my poor mother... she just wasted her money, which seems to be the heart of how they make money. I've tried to go online to review the products that I've personally purchased on Lunya's website, but they do not allow customer reviews on their website (they use a paid SEO service to make their reviews "look good"). All of the positive press is bought-and-paid-for noise. DO NOT trust this company.

I bought a present for my wife - she loves it

I was gifted an order as an anniversary gift from my husband. There was an issue and customer service fixed it right away! Was pleasantly surprised. I love my new pjs!

Quality is beyond terrible . If you want to spent a ton on clothing and wash once and never wear again Lunya is your go to . What a huge waste of my hard earned money

Terrible customer service! I ordered a pajama set for a family member. I put in the shipping address for the gift, but the confirmation page wiped out my shipping address and inserted my address. I immediately called to have the shipping address corrected. The company informed me that once the order is placed no changes can be made. The company also stated that if they attempt to change the address then they are no longer responsible if the shipment is lost. I then tried to cancel the order, but they refused to cancel the order.

I loved the washable silk dress until I got out of bed this morning and the whole thing ripped. The stitching is not reinforced and it's easy to tear the fabric. I emailed asking if a replacement was possible but only got a $20 discount code. Pretty disappointing. For a $200 nightgown, I'd expect higher quality.

Disappointed with my Lunya sleep set. Poor quality for price point. Owned my tank sleep set for a little over a year - hand washed the items and was very mindful of care instructions. The fabric has already started to rip around the waistband in 2 places. I reached out to the company to see if they would help. Amanda, supervisor on their “Customer Happiness Team” said there was nothing they could do and offered a $20 discount *eye roll* So many better options on the market - save your $200 and buy elsewhere.

I got this for my wife. They were great when she got them. She wore them for a night, but then they got super wrinkles and lost their buttery feeling. I tried to return them, but they won't accept returns. Most expensive $300 night's rest she's ever had...

The products are eh, alright. But the ads... I am SO. SICK. OF. THE. ADS. PLEASE. STOP. PLEASE.

Horrible customer service. Basically their website and a bot email response that says they will get back to you in a week but they don't. Stay away.