Luxo Living Reviews 

Online shop clearly stated item was in stock when it is not. Had to wait for days to just have the order register. Now i won’t have my gift arrive on time. Terrible way to do business.

Very bad service. The staff at the office are incompetent. Can’t even write the right delivery address down. Order went to a different address and they wanted me to go and pick it up, can you believe that?
Will never buy from this company again as I had so much trouble with them that they are pathetic. I also reported them to the department of fair trading.

I placed my order on June 29. At the time of purchase, the estimated delivery time was 5–10 days. Today is August 1, and my order still hasn't arrived.
What disappoints me even more than the delay is the complete lack of communication. I have contacted customer service three times by email and haven't received a single reply or update.
I understand that delays can happen. However, keeping customers informed is part of good customer service. Unfortunately, being completely ignored has made this a very disappointing experience.

I ordered some items from them, but every week I receive a mail that it will be shipped the next week due to delays of their supplier. Seems really unprofessional that they are unable to inform their costumers about the expected delivery time, instead they are using a tactic of prolonging the waiting time week by week, so the orders won’t be cancelled. Very disappointing.

I ordered a ladies coat on the 14th Dec and email said a little problem it is now 5 days later and NO word from them at all this is a bad service

Return policy from hell
I received my light fixture in a box that was damaged and taped a lot. I had to cut it open. After that to return item, I sent it in another box. They refused the return of item worth 5000 DKK because it wasn't in the damaged box they sent!

Very good service. A part of the order was wrong but this was No problem to correct. In No time at all the correct item was sent. I was impressed with the good service and would recommend luxoliving.

I paid 49 DKK for delivery, which was fine — but returning the item cost me 79 DKK for a label. How can a return be more expensive than the original shipping? And why doesn’t the company cover return costs at all? It feels unfair and shows a lack of care for customers. I feel scammed

They are trying to improve their customer service and they care about feedbacks.... that's good

Elendig kundeservice. Gratis levering men 80 kr for at bytte en vare… kundeservice ? Ja de mente det var en helt fair pris.. flabet service på telefonen!

I've been waiting for 17 days for an item that had 3-8 days delivery time. Terrible customer service, slow to respond and with no real updates on my order. At this point I can only just hope that I will eventually receive it..

Very happy with my skoreol, good price, good communication and fast delivery! I recommend Luxo Living.

super god behandling varen var i orden indpakning ok og varen var I orden Tak for det