Regarding these 2 charges on my PCFinancial Credit Card: Subscription and continuing orders: I did NOT authorize any subscrition or further deliveries I only authorized Option 1 for o... See more
Company replied
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See what reviewers are saying
I'm not going to lie I was skeptical as a Licensed Esthetician. But this device is a Game Changer in home skin care! The suction on the lowest setting is incredible! Try on arm first! Steam face 10 mi... See more
Company replied
I have had problems with my skin since I was 12 & I am 42 now. I have tried literally everything, nothing was working. With Luxury confidence blackhead remover & the Ocean Breeze cream, I have been wa... See more
Company replied
I love the Luxury Confidence Kit 2.0! This powerful device effectively removes my blackheads and whiteheads, leaving my skin clear and smooth. After just a few uses, I've noticed a significant reducti... See more
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Company details
Written by the company
At Luxury Confidence, we're on a mission to empower every woman to radiate confidence from the inside out. We believe that when you feel amazing about your skin, you can conquer the world with a smile.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- +18064144824
- support@luxuryconfidence.com
- www.luxuryconfidence.com
You should know
3.4
Average
811 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Regarding these 2 charges on my PCFinancial Credit Card: Subscription and continuing orders: I did NOT authorize any subscrition or further deliveriesRegarding these 2 charges on my…
Regarding these 2 charges on my PCFinancial Credit Card:
Subscription and continuing orders: I did NOT authorize any subscrition or further deliveries
I only authorized Option 1 for one jar of this cream which would be $39.95 plus tax and shipping on both of these 2 transactions. ( only want one order - one jar)
They are charging my paypal account for Option 2 which is the buy 2 get one free package.
I never wanted a bundle pkg because one jar would be to try it first before ordering more jars.
And why would I order 2 seperate orders - $86.78 at 8:35pm Sept 26/26 (since changed to 12pm)
And the second order on the same day - $94.52 at 11:26pm Sept 26/26 (since changed to 12pm)
And I don't understand the different in the two amounts also.
There was a problem trying to submit my order at 8:35pm because they kept trying to make me order more jars and add ons. I thought my order for Option 1 didn't submit at 8:35pm so I tried again at 11:26pm. And wasn't sure if this order was submitted either.
I am sorry for the lengthy message but this has upset me and how many other people have had to deal with this also?
Please advise me and thank you for your attention to this matter.
Lillian Addorisio
PAYPAL *NERVERELIEF MY PurchaseSep 28, 202611:26 PM$94.52
PAYPAL *NERVERELIEF MY
PurchaseSep 28, 20268:35 PM$86.78
September 26, 2026
Unprompted review
Reply from Luxury Confidence
Hi Lillian,
Thank you for sharing your experience, and we are truly sorry this has been so upsetting for you. However, your purchases and charges are NOT from our company.
We are Luxury Confidence / Aphrodite — we do not sell the cream you mentioned, nor do we have a "NerveRelief" product, subscription, or these pricing options.
Based on what you described, your orders are with HiRelief. Please email them directly at support@myhirelief.com with your order details to resolve this.
Best regards,
MyHiRelief Team
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Cancel orders
I have sent back the product that I did not order, I have received another order of which I do not want. So I will be sending it back also. Your company has taken money out of my account which I did not authorize. I would like to have that money put back in my account or send me a check for two separate orders.
I really like your product, but I do not need anymore.
My name is Rebecca Hansen, my address is 1655 Cope Road, Martinsville,Indiana, 46151.
Please cancel any more orders.
Thank you,
Rebecca Hansen
August 28, 2026
Unprompted review
Reply from Luxury Confidence
Hi Rebecca,
Thank you for sharing your concerns, and we are truly sorry to hear about your difficult experience. However, you have not purchased this product from us — your order, billing, and subscription are with a completely different company.
This is not our product or subscription — we are Luxury Confidence / Aphrodite. Please contact My Hi Relief directly at support@myhirelief.com to cancel your order and resolve this.
Thank you!
Best regards,
Luxury Confidence Team
I cannot use product. It could kill me.
I cannot use product. I have high blood pressure and am on blood thinners. Product could KILL ME. I have been trying for months to cancel , yet each month product gets sent to me and I am billed $110+. what a NIGHTMARE. If this isn't a SCAM I don't know what is!!! If you see this product for sale or advertised, RUN AS FAST AS YOU CAN!!!!! They know this product can kill some people .
June 14, 2026
Unprompted review
Reply from Luxury Confidence
Hi Mike,
We are very sorry to hear about the serious health concerns and the frustration you have experienced — we understand how stressful this situation must be, and we take your words very seriously.
Please note: You have reached Luxury Confidence, a company that sells beauty products only. We do not sell, manufacture, or distribute Total Relief Cream, nor do we have any connection to the product, subscription, or charges you are describing. This is why your previous cancellation attempts with us were not successful — this matter belongs to a different company.
To get this resolved immediately, please contact the correct company directly:
✅ My Hi Relief
Email: support@myhirelief.com
Alternative contact: aga@nw-project.com
They hold your account details, subscription information, and payment records, so only they can stop future shipments, cancel the subscription, and address your billing concerns.
We hope this helps point you to the right place quickly. Please prioritize reaching them so you can get this sorted without further delay.
Wishing you the best of health and a fast resolution.
Best regards,
Luxury Confidence
Ordered Total Relief Magnesium Cream
Ordered Total Relief Magnesium Cream. Little did I know auto renewal was checked. I have attempted to cancel that subscription 6 times in company emails I have now been charged $106.48 for another 90 day supply. Numerous phone numbers 216.428.7297 they don't ring.
IF YOU SEE "TOTAL RELIEF LUX CONFIDENCE" RUN , RUN FAST. THEY ARE A CON AND WILL STEAL FROM YOU AGAIN AND AGAIN NO MATTER HOW MANY TIMES YOU CANCEL. WHAT A RIP OFF. The cream doesn't work. I am working with my credit card company an bank. They are familar with this problem.
TotalRelief LuxConfidence
216-428-7297 DOES NOT WORK OR CONNECT
April 24, 2026
Unprompted review
Reply from Luxury Confidence
Hi Terry,
Thank you for sharing your concerns. I can certainly understand why you would be frustrated if you've been unable to cancel a recurring order or reach customer support.
However, after reviewing the details in your review, it appears that you may have posted this review for the wrong company. The business name and phone number you referenced are not associated with Luxury Confidence - we are selling beauty products.
We take customer concerns very seriously, but unfortunately, we are unable to locate any account based on the information provided in your review.
If your order was placed with MyHiRelief, please contact them directly at support@myhirelief.com or aga@nw-project.com, and we will be more than happy to investigate your account, review any subscription concerns, and assist with resolving the matter.
If your purchase was made through a different company, we would encourage you to contact the correct merchant directly so they can address your concerns as quickly as possible.
Thank you for your time, and we hope you are able to reach the appropriate company and obtain a prompt resolution.
Kind Regards,
Luxury Confidence
If i had read the reviews before i…
If i had read the reviews before i would not have ordered. Five (5) is turning out to be fifteen (15) for delivery. You cannot track your items.This seems like a scam
May 4, 2026
Unprompted review
Reply from Luxury Confidence
Dear Leonie,
We understand your frustration completely — waiting far longer than expected, not being able to track your order, and feeling unsure about your purchase is very stressful, and we apologize for this confusion.
Please note: You have reached Luxury Confidence, a company that sells only beauty products. We do not sell, ship, or manage orders for Total Relief Cream or similar items, and we have no access to your order details, tracking, or payment records. This is why you are unable to get updates from us.
To resolve your concern, please contact the correct company that handles your purchase directly:
✅ My Hi Relief
Email: support@myhirelief.com
Alternative contact: aga@nw-project.com
Share your order details with them, and they will be able to check the delivery status, explain the timeline, or assist you with a refund if needed.
We hope this helps you get the support you need quickly.
Best regards,
Customer Support Team
Luxury Confidence
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This company is a scam
This company is a scam. It charged me 2 really high charges on my paypal account which I am disputing. It took me to a video and i never even confirmed these purchases. I checked my paypal and had 2 charges for $128.08 and $235.59 and it was listed as $29.99 and $32.99. Beware of this company!!!! I contacted hi relief and 23 emails later and 4 disputes with PayPal you have not refunded me, even though I was told I would receive a full refund. I was taken to a video that said I would be double charged if closed before I ever confirmed charges. Your company signed me up for an ongoing charge through a subscription I never agreed to. Also in the ads the jar looks huge, like 6 inches, but in reality is a 1 inch jar. This is deceptive and bad business practices. I will keep posting your bad business practices to warn others. Your company should be shut down. Your company is a total scam and fraudulent. I never write bad reviews, but people should be warned. What is the address of this company? I have emailed 25 times and never received an invoice, a legitimate business address, a phone number, or name of the owner of the company.
April 20, 2026
Unprompted review
Reply from Luxury Confidence
Hi Racael,
Thank you for your message. We understand how upsetting unexpected charges can be, but please be aware that you have reached Luxury Confidence — we only sell beauty products and did not process these charges.
The correct company handling this is My Hi Relief. Please contact them here:
📧 support@myhirelief.com or aga@nw-project.com
Provide them with the charge amounts and details, and they can review your account. You are also doing the right thing by disputing this through PayPal.
Best regards,
Luxury Confidence Team
Not reliable
This company over priced the product "Total Relief" and sent an additional product that I didn't order. In addition, I found it impossible to contact them.
February 5, 2026
Unprompted review
Reply from Luxury Confidence
Dear Evelyn,
Thank you for sharing your experience, and we are truly sorry to hear about the issues you faced — being charged more than expected, receiving items you did not order, and having trouble reaching support is extremely frustrating, and we understand your concern.
Please note: You have reached Luxury Confidence. We only sell beauty products and do not offer, price, or ship the “Total Relief” product you mentioned. We also have no control over your order, billing, or shipping details, which is why you have not been able to resolve this matter through us.
To get this addressed properly, please contact the correct company directly:
✅ My Hi Relief
Email: support@myhirelief.com
Alternative contact: aga@nw-project.com
Only they can review your account, explain the charges, arrange returns, or process any necessary adjustments.
We hope this helps you get the resolution you need quickly.
Best regards,
Luxury Confidence
I ordered an item on March 4th
I ordered an item on March 4th, it's going on 6 days and absolutely NO email of tracking number, but yet they say the ship out 24 hours after an order! No one will respond to my multiple emails. I could kick myself for once again falling for internet products 🤦♀️🤦♀️🤦♀️ So.... for ALL you out there who want to order something off of this website, PLEASE don't!
March 9, 2026
Unprompted review
Reply from Luxury Confidence
Hi Stacey,
Thank you for your message. We understand how frustrating it is to order something and get no updates or replies, but please be aware that you have contacted Luxury Confidence. We only sell beauty products and do not manage the order you placed on March 4th.
The correct company to assist you is My Hi Relief. Please reach them here:
📧 support@myhirelief.com or aga@nw-project.com
They can check your shipment, provide tracking, or help with a refund. We hope this works out for you!
Best regards,
Luxury Confidence Team
I have been trying to get in touch with…
I have been trying to get in touch with this company since February 4th by phone and email and No response!
I want to return this and now I’m going to be stuck. So much for great customer service!!!!BTW I have not opened or used the device since I have seen the reviews and decided it’s not worth trying.
February 3, 2026
Unprompted review
Reply from Luxury Confidence
Hi Shellie,
Thank you for sharing your feedback. I understand why you felt frustrated, especially if you believed your attempts to contact us regarding your return request were not being addressed.
After reviewing your account, I can confirm that our support team did reach out to you and that your refund has already been processed. Since the device remained unopened and unused, we were happy to honor your request and resolve the matter accordingly.
I also understand that delays in communication can create the impression that no action is being taken, which can understandably be concerning. For that reason, I'm pleased that we were ultimately able to connect with you and bring this matter to a resolution.
Regarding our phone support, our phone lines are currently undergoing maintenance and upgrades. At this time, we are primarily assisting customers through email, which allows us to maintain a detailed record of all communications and resolutions.
We appreciate you bringing your concerns to our attention and are glad we were able to issue the refund and assist with your request.
Kind Regards,
Aga
MyHiRelief
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It did not work at all
It did not work at all, not even a little bit, for me. I can see the material clogging my pores. Despite following the instructions very carefully and reaching out to support and using every one of their tips, it did not remove even a little bit of pore dirt. I even have a commercial clothing steamer with a high steam output that I carefully used to steam my face, and also tried exfoliating first before one session. After 3 attempts I gave up, and sadly there are no returns or refunds due to it being a personal product. The most upsetting part is creating e-waste, because no one else will be able to use this device now.
February 12, 2025
Unprompted review
Reply from Luxury Confidence
Hi Carly,
Thank you for taking the time to share such a detailed account of your experience with the device. Your feedback gives us valuable insight into how the product performs in real use, and it helps us support you more effectively.
To clarify our policy, returns are available for items that remain sealed within 14 days of delivery, and every device is covered by a 2-year warranty. If a device becomes faulty during that period, a free replacement is provided. These details are outlined on our website so customers know exactly what to expect.
The outcome you described isn’t typical of what most users experience, and in many cases, results depend heavily on the correct combination of skin preparation, application technique, nozzle choice, and intensity level based on individual skin needs.
At LC, we’re committed to supporting each customer throughout their skincare journey. We’d be happy to offer personalized guidance to help you maximize the benefits of the product—sometimes small adjustments can make a big difference. We understand that the return process can raise questions, and we’re here to assist in a way that aligns with our policies while also working toward a solution that feels right for you.
To move forward, we’d love to take a closer look at your case. Please send us the necessary details at support@luxuryconfidence so we can locate your account. From there, one of our team members will personally handle your request and submit an exception inquiry with our Product Team.
We value your experience and are fully committed to finding a resolution that supports both your skincare goals and your satisfaction.
Looking forward to connecting with you soon. 💕😇
If a refund was offered in Good faith
If a refund was offered in Good faith, it should have been given. It should not be set on a timeframe.
Since I didn’t receive after O was promised, it sows how unreliable Luxury Confidence is. Therefore, I feel I should let everyone know.
If I receive my refund of $167. I will not have to post bad reviews and will be able to post a positive that I received my refund as promised.
October 24, 2025
Unprompted review
Dishonest and unprofessional
This shows I was threatened to delete my review in order to receive a refund they promised me. That is unethical to lie about a situation if it's not true. I still have not received my refund of $167.73. I feel this is dishonest and not professional.
"As part of our agreement and in good faith, please confirm whether both reviews have been removed, and then I will inform the refund team to issue the $167.73."
July 16, 2025
Unprompted review
Reply from Luxury Confidence
Hi Dia,
Your review has been received.
Our records show that a refund was offered in good faith, with clear terms communicated and agreed upon by both parties. Despite our repeated outreach and willingness to resolve the matter, you failed to complete the agreement within the given timeframe. Therefore, we can no longer proceed with the refund request.
We maintain transparency in all customer interactions and consider this matter fully addressed.
We wish you all the best!
— The Luxury Confidence Team 🚀
I spoke to Sylvia every time I reached…
I spoke to Sylvia every time I reached out for help. She was absolutely helpful. I had issues with the blackhead remover and the company offered for me to keep the remover for 3 additional months to see if I still had problem with it. I continued to have difficulty with the system after all the instructions they offered to help me utilize the unit properly and as soon as the next 3 month passed, I reached out again to explain that it didn’t work for me and Sylvia was again the person I spoke to to help get my return processed. I received a full refund with the help of Sylvia and all her understanding of the fact that the unit did not work for me. This system is a great invention but it is not the right system for my face. I appreciate all the help from Sylvia and the company for helping me and still allowing me to return it since it did not work for me. Thank you again for everything.
February 20, 2025
Unprompted review
Reply from Luxury Confidence
Hi Melissa,
Thank you so much for your kind words and for taking the time to share your experience! We’re very glad Sylvia was able to support you throughout the process and make things easier.
Your honest feedback means a great deal to us, and we appreciate you taking the system for a fair try. We appreciate your patience and understanding, and we’re always here if you need anything in the future. 💕
— The Luxury Confidence Team 🚀
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This company went above and beyond
This company went above and beyond in addressing an issue I had with their product. All I had to do was prove that I was telling the truth, and they gave me the hassle-free solution I was looking for! I appreciate companies like these because honestly mistakes will happen no matter what company it is; it is how the company addresses and corrects the mistakes that matters most.
September 1, 2025
Unprompted review
Reply from Luxury Confidence
Hi Senai,
Thank you so much for your thoughtful review! ☺️
We're truly glad we could resolve the issue quickly and to your satisfaction. You're absolutely right — mistakes can happen, but we believe in making things right and treating our customers with fairness and respect.
We really appreciate your understanding and kind words — it means a lot to our team.
— The Luxury Confidence Team 🚀
Aga was very professional and friendly…
Aga was very professional and friendly on the phone when helping me with my order for for Luxury Confidence Nozzles and filters.
September 2, 2025
Unprompted review
Reply from Luxury Confidence
Hi Jean,
Thank you so much for your wonderful 5-star review! 🌟
We're thrilled to hear that Aga was professional and friendly while assisting you with your order. Your kind words mean a lot to us and truly motivate our team to keep delivering the best service possible.
We appreciate your support and look forward to serving you again!
— The Luxury Confidence Team 🚀
Poor website, poor quality, poor service
Product turned up rather quickly, but it is very cheaply made. Sure it works, as good as a $20 one, but you have to get filters for it which I have no idea how because their website is so awful to use.
Why did I buy it? I got it for my partner as a gift, I thought it would help his acne.
It’s useless for acne.
When I contacted the company and said it doesn’t work like your website says it will, they were very blunt in saying can only return if unopened - what a crock!
So it took a PayPal dispute to get a proper response, and an offer of 70% refund, like much of these terrible Chinese companies offer. I decided to take that offer, because it seems barely ok for skin cleaning, not acne, and maybe it will serve some purpose down the track… cleaning a keyboard? I can’t use it for a long while, as I’ve had facial surgery and I tried just a little test and it was painful with the nerve sensitivity. So do consider things like that. That part is not their fault.
What annoyed me was the poor customer service until disputed.
Find one that’s not online, see what extras it comes with, because this one is cheaply done.
August 28, 2025
Unprompted review
Reply from Luxury Confidence
Hi Tabitha,
Thank you for taking the time to share your feedback — we always appreciate hearing from our customers, and your insights are valued.
While we understand the product didn’t meet your expectations, we’d like to provide some clarification that may also be helpful to others. For hygienic reasons, we do not accept returns on used or opened items. This is a standard practice across the personal care industry to ensure the health and safety of all customers.
We offer a 14-day return policy for customers who choose not to use the product, as well as a 2-year warranty covering any functional issues. Our refund and warranty policies are clearly presented during checkout and are easily accessible on our website. We believe informed customers are the best customers—there’s nothing hidden in fine print, because transparency is part of our core values.
In this particular case, although the situation fell outside of our return policy, we still issued a partial refund as a gesture of our commitment to customer satisfaction. We hope you see this as a sincere effort to provide a fair resolution to support you.
We understand that learning to use a new product can come with questions, especially when expectations vary. Many of our customers have seen excellent results by consistently following the usage guidelines and exploring the resources we provide—such as instructional videos, filter guidance, and direct support from our customer service team.
Thousands of users have successfully incorporated this product into their skincare routines. Of course, results can vary depending on usage habits, consistency, and individual skin types.
We always encourage reaching out to our support team with any questions or concerns before drawing conclusions—we’re here to help and ensure you get the most from your experience.
If there’s anything further we can assist you with, we’d be happy to help.
— The Luxury Confidence Team 🚀
False advertising - pricing in USD for Australian Facebook ads
Advertised on Facebook (I'm in Australia) and nowhere does is mention the prices are in USD. I have contacted them to cancel my order via email and am waiting to hear back. I am leaving this review now because people outside the US need to know and they need to rectify this ASAP. It increased the purchase price by over 50% for me, which I cannot afford. I look forward to my order being cancelled, the charges being reversed, and the company updating their advertising so the pricing is correct for the country seeing the advert.
Edited to add (20/07/2025): they have now cancelled and refunded my order but they tried to tell me they couldn't because it had already been processed, it wasn't until I advised I would contact the ACCC (Australian Competition and Consumer Commission) and my credit card company to reverse the charges that they cancelled my order. I would not trust this company, anywhere outside of the US the prices are falsely advertised and they tell you they won't refund the order (until you push the issue) even after admitting fault, which I have in writing.
July 19, 2025
Unprompted review
Reply from Luxury Confidence
Hi Alexandra,
Thank you for sharing your thoughts. We value all feedback and are always looking for ways to enhance the customer experience.
Our product pricing is listed in USD, as we serve customers worldwide from a centralized platform. We understand this may occasionally lead to confusion based on where an ad is viewed.
We’re glad your order has been resolved and truly appreciate your communication throughout the process. Your feedback plays an important role in helping us improve.
We’d love the opportunity to provide a better experience. As a gesture of appreciation, we’d be happy to offer you a [30% discount or complimentary item] on your next order, should you wish to try our products again in the future.
Thank you once again for the opportunity to grow and serve you better.
— The Luxury Confidence Team 🚀
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Your video scam is pathetic!!
Your video scam is pathetic!!! You steal people's money by threatening them to watch your STUPID ASS video, then ship them 2 products!! You are pathetic and I hope karma kicks your sorry scamming ass!
July 1, 2025
Unprompted review
Reply from Luxury Confidence
Hi Melody,
This is Aga, Head of Customer Experience at Luxury Confidence.
I can see that you’re very upset, and I want you to know your feedback is taken seriously. While I understand that you’re frustrated, I truly believe it’s always better to resolve concerns with civility and professionalism, especially when our goal is to help.
We never intend to mislead or cause confusion. Our guided video is designed to support customers in getting the best results, and we aim to make all steps and offers during checkout as clear as possible. If you received additional products or feel something was unclear, I’m more than willing to personally look into your order and make things right.
If you still have any questions or need supporting documentation, feel free to send an email to support@luxuryconfidence.com or give me a call directly at +1 (302) 803-5226.
We’ve also sent you a follow-up email—please take a moment to check your inbox. We hope you’ll see it as a goodwill gesture and part of our effort to make things right.
Your experience matters, and I truly hope we can resolve this in a respectful, positive way.
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226 ext. #004
UNHONEST COMPANY
Terrible service ESPECIALLY a major grey area in terms of a “warrenty policy”. After a year of occasional use on my wife, they dare repetitively tell us “ as part of our warranty policy, we do require a short video showing the issue with the device. This is a necessary step to document the problem and file a replacement request with our logistics team”
Mind you, 2 representatives have already approved of our replacement due to us providing them with the email used for purchase & our order number(like they asked). So we disposed of the non-working blackhead remover(wasn’t charging) because we already offered to return it in hopes of an exchange but they said it “wasn’t necessary”. I would advise to be weary when working with this company’s customer service. Very unreliable.
Also! We asked for a courtesy since this was our very first purchase not to mention we initially also bought the “deal” they had which included about 12 pieces of the replacement & the cream cleanser. They still repeated their statements oriented around “video” proof being required which im sure they will try to update their policy after this but I already took screenshots/recordings of what it actually says.
UPDATE: So if you’re reading this part of the review you’ve seen how poorly they are able to deal with customers request even though they say they will do exactly what is being requested. So they have emailed me and requested this review is either updated or deleted then they will resend the product. So here is the update. Y’all too can get replacement, they are willing to work with thier customers as long as you do your end of the bargain. 🤣
UPDATE:After days of awaiting shipment of the item, they have sent this message repeatedly
“ Your replacement has already been processed and forwarded to our fulfillment team, and we have requested expedited delivery. I’ll send over the tracking details as soon as they become available.
If you’ve had a chance to consider updating or removing your review in the meantime, we would be truly grateful — your support really makes a difference for our small business.
Please confirm whether it has already been removed, so I can use this as proof when I update the Product Team”
Then we responded with “ Thank you for the update. We will definitely update the review upon our hopefully timely receiving of the replacement.”
But all they seem to think is that we should remove our review before they actually resolve customer/client care so we decided to abstain from their failed attempt at seemingly blackmailing us & told them to keep their business, yet they said they’ll send us to their expert team which will respond in 48hrs.
BE WEARY WHEN DOING BUSINESS WITH THIS COMPANY.
June 16, 2025
Unprompted review
Reply from Luxury Confidence
Hi Camden,
This is Aga, the Head of Customer Experience at Luxury Confidence.
Thank you for sharing your experience with us. I truly understand the frustration you’ve encountered regarding our warranty process and communication. It’s incredibly important to us that our customers feel supported and confident when seeking a replacement.
To clarify, our warranty typically requires a short video demonstrating the issue to help our product team approve replacements efficiently. However, I recognize that your case involved prior approval and disposal of the device, which complicates the usual process.
That said, we value your loyalty, especially as this was your first purchase with us, and part of a bundled deal. We want to make this right. If you could please reach out directly with your order details, I will personally review your case and offer either a replacement or a credit, whichever best supports you.
You can contact me at support@luxuryconfidence.com or call me directly at +1 (302) 803-5226, extension #004. I’m available from 2 p.m. to 10 p.m. EST and am committed to ensuring a smooth and positive resolution for you.
Thank you again for your patience and for allowing us to make this right. Your feedback is invaluable.
Warm regards,
Aga
Head of Customer Experience
📞 +1 (302) 803-5226 ext. #004
Customer Service Representative
The customer service representative I dealt with was amazing and deserves 5 stars. They helped me and kept me informed throughout my whole refund process.The company on the other hand deserves no stars. The falsely advertised their products and their refund policy. Their promotional material indicates you have a 30 day money back guarantee. You do not get 30 days, you get 14. And to boot, you can only get a refund if you have not taken the plastic wrap off the product(s). Mind you, they send out some of their products not in plastic wrap. In my opinion this is so they can deny or lessen your refund amount. Feels like a scam. I would not recommend this company to anyone. NOTE to the company, the only reason I gave 4 stars was due to your customer service representative that handled my refund. The 4 stars are for them not your company.
June 11, 2025
Unprompted review
Reply from Luxury Confidence
Hi Laura,
Thank you for sharing your experience with us. We truly appreciate your kind words about the customer service representative who assisted you—they’ll be recognized for their excellent support.
To clarify, our refund policy allows for the return of sealed items within 14 days of the delivery date if the product remains sealed or unopened. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products.
Additionally, we offer a 2-year warranty on our devices—if your device stops working within that period, we’re happy to provide a free replacement. These details are clearly outlined on our website and during the checkout process.
We value transparency and customer satisfaction, and your feedback helps us continue to improve. 😊 🙌
— The Luxury Confidence Team 🚀
The Trustpilot Experience
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