Luxy Hair Extensions Reviews 2,763

As a first time hair extension buyer it was overwhelming as I was looking through the website. I was clueless on what would be best for me. I really loved the option to have a virtual visit with Kerry! In a would of Ai it was refreshing to talk to and connect with a live person who was able to answer all my questions and give me the one on one attention I needed. She made the process so much easier and I am grateful for the assistance!!

Kerry was very helpful and kind she helped me pick the best color and length for me.

Haven was prompt, attentive & very thorough with her recommendation. I appreciated how quickly she answered my questions and even advising me on how to measure for the length!

Couldn't be happier with my purchase and excellent customer service... I took my clip-ins to my hairdresser this morning, and she couldn't believe how well it matched my current color. I have my appointment this Friday to get them cut, and looking forward to using them. Thank you again for everything. I will definitely be back and recommend Luxy Hair...

Haven was very supportive and made recommendations based on my concerns and interest!

Talking to Haven, a real person and not a computer has made my experience worth it. It was very much needed especially for someone who not use to extensions. She made the experience very informative, comfortable, and easy. She helped me find my current match and my future match for my wedding. I would definitely recommend to others.

Great and fast service

HELL NO!!!
Do not purchase from this business!
Lucy totally screwed up two orders. They shipped not one but two orders to the billing address which I 💯 KNOW I double checked before hitting send.
Luxy is trying to blame me for not double checking which is 100 a LIE or my search engine which again is 💯 a LIE!!! I order all the time on the same search engine and this has NEVER happened to be let alone twice from the same place!!
I thought the first order didn't go through and did not find an email confirmation so after almost a month I ordered again and LUXY fooked up the shipping address TWICE!!
After my second order didn't come in I called my payment card and they said I had not one but two payments to Luxy YET I DID NOT RECEIVE EITHER SHIPMENT!!!

Kerry helped me to get expedited shipping when I was in chaos and needed hair extensions asap because my hair was falling out from wedding planning stress. Kerry has been so helpful and easy to talk to!

Mikayla gave me 15 minutes on a video call, advised me on the best color extensions, then there was an issue and they gave me a discount that was offered on the website but not accredited when I purchased.
Luxy Hair has great, personalized customer service. Highly recommended.

Very quick to respond and very helpful talking through what would be the best option

I’ve been a customer of Luxy since 2017 and ordered 15 sets of extensions from Luxy Hair, and I keep coming back for a reason. Out of all those orders, I only had one set that wasn’t up to par—and their customer service handled it quickly and without any hassle. They sent me a replacement, no stress, which honestly says a lot about a company.

I’ve tried other brands here and there, but the quality has never matched what I get from Luxy. The hair is consistently soft, thick, and blends really well with my natural hair. That’s the biggest thing for me—it actually looks natural and not obvious. Another huge plus is how little they shed—even when I’m brushing them, it’s minimal, which makes a big difference over time. And while I'm wearing the extensions as long as I occasionally brush them throughout the day I see very little tangling, if any.

Between the quality and the way they handle customers, they’ve earned my loyalty. Definitely one of the few brands I trust when it comes to extensions. And just for reference I've ordered hair extensions from 4 other big name brands and countless cheaper sets from eBay back when I first started buying extensions and still went back to Luxy every time.

Excellent customer service excellent product!

Haven made is really easy for me to decide which extensions and color would be best for me

Super helpful and speedy communication! Kerry was incredibly helpful assisting me choose the correct clip in extensions. My extensions arrived yesterday and the quality and colour is perfect. 100% recommend Luxy!

I had such a great experience with Luxy Hair! I initially misjudged the shade of my halo, but Kerry and Haven were incredibly kind and went above and beyond their policy to help replace my set. Their customer service was amazing and they truly cared about making things the right fit and as easy as possible. Because of them, I’ll absolutely be shopping with Luxy again!

I had Haven color match me and recommend my extensions for my wedding day. She was super fast, super accurate, and really fun to chat with! I got a really solid color match with her and other companies I tried I feel like didn’t get my color quite right. 10/10 recommend her for ease and important color matches! 🤍

Spent an insane amount of money as a repeat customer on clip in hair extensions. I have had a them for a total of 6 months and they have discolored and Look streaky over that time.. When contacting customer service they claimed they weren’t the same extension and said they declined my claim. Which is exactly why I contacted them to begin with… Very disappointing. Quality of product stinks. And a waste of money.

I had a fantastic experience getting color-matching support with their expert consultant, Kerry. And it was a perfect match!

Amazing Customer Service!!!! Amazing hair! 👏🤩