Machine-DRO Reviews 

119
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company, highlighting its exceptionally reliable service and trustworthy nature. Customers frequently mention that the specialized items are of exceptional quality, thoroughly well-engineered, and consistently arrive securely packaged and very quickly. People also deeply appreciate the remarkably helpful customer support, great competitive prices, and clear instructions provided across the entire product range. However, some people mentioned experiencing frustrating delivery delays, missing tracking updates, or occasional problems with independent third-party courier services. A few reviewers also noted minor technical challenges regarding fitting specific components, occasional incorrect product descriptions, or missing small installation items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing items as robust, well-engineered, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping, prompt arrival... See more

Quality

Reviewers mention positive feedback about quality, noting that consumers receive well-engineered, robust, and... See more

Service

Consumers find service to be positive, highlighting helpful and informed responses to queries along with... See more

Price

Customers had positive experiences with price, frequently highlighting that items are reasonably priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always found this company dependable as they sell good quality products. The items always arrive safe and securely packaged. I have just bought an Edge Technology indicator holder off th... See more

Rated 5 out of 5 stars

It’s hard to find a company that has old fashioned customer service. After calling the customer service team , My query was dealt with immediately, I ordered... See more

Rated 5 out of 5 stars

I have had enough of ebay calipers, so decided to try a bit upmarket but not go mad. I bought a set of Machine-DRO's own brand calipers this time. The transaction was easy and the calipers arrived... See more

Rated 5 out of 5 stars

Machine DRO went above and beyond to get me back up and running again after my local DPD depot failed to deliver. Once I alerted them to my problems with the courier they immediately contacted DPD... See more


Company details

  1. Tool Store

Written by the company

At Machine DRO, we specialise in supplying an extensive range of high-quality Digital Readout (DRO) systems for machine tools and woodworking machinery. Our products include our own premium M-DRO brand, alongside trusted names such as Easson, Newall, Mitutoyo, Acu-Rite, and Wixey.With our head office and engineering facilities based in the United Kingdom, we are committed to providing the reliability and durability expected of UK manufacturing, while maintaining highly competitive pricing to meet the needs of our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(119)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

After 6 or 7 years my 3 axis DRO…

After 6 or 7 years my 3 axis DRO stopped working. A quick call to customer services and an exchange of emails and tests I could perform myself identified a failed power supply. The replacement arrived quickly and was a very simple job to fit, restoring the DRO to full operation

October 31, 2026
Unprompted review
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Rated 5 out of 5 stars

I have always found this company…

I have always found this company dependable as they
sell good quality products. The items always arrive
safe and securely packaged. I have just bought an Edge Technology indicator holder off them, it is a well engineered product. However I do have one small gripe about the item itself. It didn't have an allen key
to tighten the allen head screws which needed a little pinch. None of my allen keys would fit either
metric or imperial. I used a narrow electrician's
screwdriver to pinch them, after that it worked like a dream.
Regards.

October 7, 2026
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Rated 5 out of 5 stars

Great Service

Great prices, fast, secure delivery and a great product. Exactly what you need in this age of dodgy items.

October 2, 2026
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Rated 1 out of 5 stars

I’m not sure where the 4.7 score comes…

I’m not sure where the 4.7 score comes from! Not for me. These guys say next working day, so ordered from them. I ordered last Saturday, it’s now the following Saturday, no delivery, no tracking, no communication apart from verifying order last Saturday.

September 26, 2026
Unprompted review
Rated 4 out of 5 stars

The ordering process was seamless

The ordering process was seamless. I paid for express delivery but due to a delay in delivery it took today’s before I actually got the goods. However what I had ordered was spot on

September 10, 2026
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Rated 5 out of 5 stars

Remote reading clinometer..

Remote reading clinometer..
Robust...well made...works excellently,
Just installing it as an elevation read-out for a 12' radioastronomy dish.
Excellent service and delivery
Many thanks
Rob

August 12, 2026
Rated 3 out of 5 stars

I can't recommend this company!

I can't give this company any more than 3 stars. I brought a part from them, the description was incorrect and no reply from request for a refund for replacement for the correct item.
I can't recommend this company!

July 10, 2026

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