Repeated Spam Emails
Repeatedly sends me spam emails- unsubscribe does not work.
August 10, 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
MAD-HQ is official website of Fitness-Mad, Yoga-Mad, Pilates-Mad & Align-Pilates! View our ranges now.
Contact info
Enterprise Way 430, WR11 1AD, Vale Park, United Kingdom
- www.mad-hq.com
3.1
Average
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
This 3 only because of Jenny.
This 3 only because of Jenny.
My initial call to MAD HQ was extremely disappointing.
One of the staff members accused me of swearing at her—which I absolutely did not do—and then she hung up on me.
My only concern was that I had ordered the wrong product, and I was understandably unhappy about receiving the incorrect item.
Later, someone from MAD HQ called me back, and I spoke with Jenny, who handled the situation professionally and kindly.
The product I ordered costs £13.99 on Amazon, while I paid £24 through MAD HQ.
Jenny offered me an £8 refund. It’s not a large amount, but she made a genuine effort to help and to make up for the rudeness of the previous staff member.
This was my first experience with the company. I had even been considering purchasing my reformer bed from them, but this negative interaction has changed my view.
Apart from Jenny, the staff did not give me confidence, and this makes me reluctant to buy my reformer bed from MAD HQ
First impression is lasting.
April 22, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.