Usa Mad Reviews 

Very disappointed with this purchase. The handbag I received was completely different from what was shown in the photos — it did not even have the logo that was advertised. The quality is extremely poor: the materials feel cheap, the stitching is low quality, and the bag looks like it is worth no more than €50, definitely not the price that was paid.

Trying to contact the company by email was pointless — no replies at all. After filing a claim through the bank, the seller keeps insisting that “everything is fine” with the item, even though in reality it is a cheap market-level product that does not match the description or advertising.

I do not recommend buying from this store. Very poor customer service and complete avoidance of responsibility. Scammers.

Absolutely unacceptable customer service.

I returned the bag because the quality was extremely disappointing and nowhere near what was advertised. After returning it, instead of refunding me to my original payment method, they tried to force store credit on me without my consent.

To make matters worse, they have been ignoring my emails for weeks. No response, no accountability, no proper customer support whatsoever.

Taking customers’ money is easy, but when there is a problem, they completely disappear. Very unprofessional and honestly one of the worst online shopping experiences I’ve had. I strongly recommend avoiding this company.

It’s a nice bag, but its not safe at all. The things fall out from the bag essy. A zipper would be awesome for it, and a simple divider. They made it to steal me since the very first day i got it. And about the quality, i have to say that the handle Got damaged already. And i am a person that used a leather bag for 20 years every day, and its brand new. This bad has not even 1 month with me.

I would not recommend ordering from this store.

I contacted the company even before the parcel arrived, informing them that I wanted to return the item and asking for return instructions. However, they did not provide any clear return details or assistance.
When the parcel arrived, the packaging was already damaged. Only after I reported this did they finally respond.
I returned the handbag unused and in its original condition, within the 14-day withdrawal period under EU law. The seller received the return, but instead of refunding my money, they issued a store voucher without my consent.
I clearly requested a refund to my original payment method, but this was ignored. Under EU consumer law, customers are entitled to a refund within 14 days, not a forced voucher.
Overall, very poor customer service and lack of respect for consumer rights. I would strongly advise others to be cautious before purchasing.

Don’t respond to announced return of bag. Bought many bags and normaly they are nice but I had to return one bag due to the color. No communication although I announced and respected their return policy. No refund, no voucher, no communication for more than two weeks so that means that they stole my money.

I received a bag with the hardware oxidized, i contacted the company. And they rudely replied, that because I received the bag 7 days ago, I must have been the reason the bag was oxidized.
I included a picture, with the tag still on the bag and unworn.

❌❌I wouldn’t recommend buying from here!!!!!❌❌

I purchased the Belluci Leather Bag in black. It has the perfect size to use it as a work bag ( the removable side strap with gold-finish helps with that). With multiple intern compartments ait is easy to organize all my stuff including a laptop. Although large, it is easy to make it a fashion statement for daily use. The leather is great !

The bag was not what I expected, leather is cheap, doesn't hold the shape and the customer service has been unresponsive with no information provided about the return process. Scam!!! Do not buy.
Reply to Madbag : update:

This statement is not correct. My order number was 9110. I contacted your company multiple times by email requesting instructions for a return, but I never received a single response.

Because of the lack of communication, I had no other option but to open a claim through PayPal. The dispute process lasted almost three months. I also had to pay $70 to return the bag from the United States to Italy.

Your claim that you have no record of my order or contact is therefore misleading. All communication and the transaction itself are documented through PayPal.

Only thanks to PayPal’s intervention was I eventually able to recover my money. I have screenshots and documentation of the order, my emails, and the return shipment, and I am prepared to share this evidence publicly if necessary.

I am extremely disappointed with my experience at Madbagstore.com.
On November 25th, 2025, I ordered the TOTE DIVA in suede Chocolate (Order #9214), expecting a laptop bag as advertised. However, the item delivered on November 27th was a regular handbag, completely different from what was shown on the website.
I have emailed the company three times requesting to return the item and receive a full refund, but I have received no response whatsoever. Instead, their policy offers a store credit instead of a refund, which is against EU consumer law (Directive 2011/83/EU) and Dutch Civil Code Article 6:230o. This is unacceptable, especially for a high-priced item.

⚠ Warning: Avoid this store at all costs! They do not honor basic consumer rights, ignore customer communication, and mislead buyers with inaccurate product descriptions.
I strongly advise potential customers to think twice before ordering from this website. Misleading product descriptions, lack of communication, and non-compliance with consumer protection laws make this a very poor shopping experience.

Scam. Scam. Scam. DO NOT SHOP FROM HERE.

The quality was horrendous and not at all what was advertised. Cheap. It came in a dust bag thrown inside a destroyed brown cardboard box from China.

The “customer service” is worse. It’s a complete bait with return, then ghost. No responses or emails.

DO NOT SHOP FROM HERE.

The custumer service it's a joke. I bought a suede bag, when it came in the mail, upon inspection I realized the metal studs on the bottom of the purse were all scuffed and the suede had some sort of crease. It's evident to me this purse was used, I sent the company an email immediately and attached pictures to show proof of my claim. After several days they respondeded "they found it inappropriate that I claimed the purse was not new" and "the metal studs are not scuffed but simply have this "natural" characteristics"...excuse me??? Not even cheap bag come with the hardware scuffed!! Awful, terribleeee company to shop from. I would return the bag, but as awful as they are, I am afraid I won't get the money refunded. Stay clear from them!

I ordered a beautiful Royale bag in navy color, and I’m in love with it. I like it more than my designer bags so far. It was delivered promptly in nice packaging, including duster bag. Leather is of great quality and soft enough, yet the bag holds its shape perfectly. It looks quite compact, but the amount of stuff I can fit into it is insane. Definitely one of my best purchases as of lately.

I ordered a bag and received it very prompt and I was impressed with the quality and craftsmanship. However the “Birkin” I bought was HUGE and all I wanted to do was return to exchange for a smaller version. Customer service is a JOKE. You message with two different people or one person who is Jekyll and Hyde- it’s impossible to get them to agree to a return. I mailed back the bag ($100) from CA to Italy. Disputed the charged on 6/18 and still don't have a refund. Save yourself your hard-earned money and avoid this place like the plague. Honestly it’s a shame because I loved the bag just simply too big for a 5’ person. How do you say crooks in Italian?

This company is a scam. They advertise high-end italian craftsmanship but send you shein quality bags. They hide the return policy link in the instagram mobile version of their store so you are not aware they wont accept a return and then try to scam you into keeping these hideous bags. The hardware is cheap, the material is not lined and does not retain shape, the size is smaller than the advertised size. the entire thing is a scam. Beware.

It’s not leather, fake!

I wish I had checked the reviews before buying.
The quality of this bag is shockingly poor. I used it for just five days and the parts that touched my clothes are now stained. And no — I wasn't wearing anything new or dark; it was a well-worn, washed piece of clothing I've had for over two years.

When I reached out to customer service, their response was basically, "Well, we warned you in the fine print." Excuse me? For a bag that costs over €200? That's beyond disappointing — it's insulting.

This is the kind of quality I’d expect from a knockoff, not from a brand that markets itself as premium. I've owned dozens of light-colored bags over the years and never had anything remotely like this happen.

You could literally get a handcrafted bag from an independent maker for this price — support a real artisan and get something with actual quality.
Never again will I let TikTok comments influence my purchase decisions. Lesson learned.

I wish I had read the reviews first before my order. Yesterday I received my order. It is not that I'm happy with my purchase but I just want to change it for a bigger one. I just opened my box, saw the bag and put it back in the box. It's not that something could happen with that bag. The bag I bought was in sale price and now they say you can't return a sale price item. They say it is mentioned in their policy but I can't find nothing about that. I recommended the site to one of my friends but I will tell her to order nothing.

Really bad experience, they rejected to refund my credit cards for a return. Would definitely not recommend ordering here due to illegal and unlawful business practices.

They do not accept returns and do not comply to current EU rights (that say that companies MUST accept returns when selling online).
Terrible customer service as well!
Do not buy from them, they are not a legit company, I do not recommend them at all!