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1.8
118 reviews
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I strongly advise against purchasing online: it took 3 months and at least 10 e-mails to get a (partial!) refund, with items lost along the way and no plausible explanations. It’s truly outrageous, considering the company’s reputation and prices.
AVOID. I have made an order 6 weeks ago (and paid for it). Never received anything. Customer service is radio silent despite many chasers. I see here that I am not the only one in this situation. Is it a fraudulent company?
I ordered from them over 3 weeks ago, spending over £100. Have received nothing. Team won’t answer my emails.
Utterly useless.
Order never arrived
Upon calling the shipping company I learnt the parcel had been returned to sender. They could not say why.
I’ve received no notice from Mads Nørgaard, nor is it possible to get hold of Mads Nørgaard.
Calling my bank I found out the transaction had been deleted. So no loss moneywise. Luckily.
However, no mail nor information AT ALL from Mads Nørgaard.
One could be inclined to think “really bad customer service”…
Do not trust! The worst quality, nothing compared to the product you are advertised! Not a Danish company.
I ordered a skirt that was said to be delivered to a parcel shop, but it was not there when I went to get it. I wrote to customer service because they have to require information about its whereabouts, but I did not get any feedback.
Don't order from this shop (if you don't live in Denmark!)
First time ordering my package was just returned while on the way to the drop off point for no reason. Second time ordering the delivered it to a completely from pick off point that I could not even reach.
Customer service barely speaks any english and in no way tried to understand/fix the issue. Very strange contact.
The clothes are well made but dealing with the customer service was... special to say the least.
Attention: Untrustworthy! I don’t know what’s wrong with that shop, but they don’t accept returns even if they are in time. Return forms are only available on the website, connected to the order number. But the system doesn’t allow the return. The customer service is not answering to emails at all. No reaction! That behavior is beyond the pale. I van absolutely not recommend that shop.
Great styles and good service, appreciate the fast sale delivery and sms when got refund after the return.
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