Magasin.dk Reviews 

I received a wrong item in my order, while another item I had ordered was missing entirely. Support took one week until first response, then focused solely on the item I had received by mistake, not even mentioning the item I was missing. Have not heard from them again or received the missing item.

I bought a rain jacket from Magasin, order 08324478. The jacket arrived broken from Intersport. I asked to return and the label was from OBI. Finally you don’t really know from who you are buying. Still was not refunded. It seems a fraudulent company. Keep off from it.

The recurrent response I keep getting on my case, completely avoids the issue I raised.
I am not complaining about Magasin’s return decision. I am specifically asking Magasin to show me the term or condition that states that a 100 DKK Star voucher must be split proportionally between the individual items in an order, and that this proportional split will then be deducted from the refund if one item is returned.
Despite asking several times, Magasin has still not provided this clause. It is not in the Star voucher terms and conditions, Magasin’s general terms and conditions, nor on my receipt. Instead, I keep receiving the same generic response that my feedback will be “passed on”.
If this condition actually exists and is legally applicable, it should be very simple to show customers where it is stated.
The frustrating part is not the amount of money involved. It is the complete lack of clarity, transparency and accountability when a customer asks for the basis of a charge. I have now asked multiple times for a very straightforward answer and Magasin continues to avoid providing it.
This is extremely disappointing, and so unprofessional, which raises serious concerns about its legality and how the company operates...

Good deals on quite valuable items get cancelled after ordering and paying - Not just once but over and over again - doubt they actually do have the items on offers, and that simply more a gimmick to get you to buy more.

This is for fields Magasin. I was helped by Karoline. She was very patient with me and tried many different shoes to find the right one as well as size. She even tried different soles to find the right fit. Best sales experience I’ve had in Denmark !

Magazine fields DK .
January 2026 ( I think )
On holiday in Denmark buying danish design for our flat in the UK .
An amazing shopping experience, the staff was so helpful and full of charisma. A special mention to lovely staff members
🇩🇰🤝🇬🇧RASMUS and PIA 🇩🇰🤝🇬🇧
Magazine fields DK

Wasted quarter of an hour today at Magasin today. All prices were shown after a so-called Goodie card discount. Actual prices were much higher and shown with a tiny (almost illegible print). That's what I call a rip-off! Got my money back and will never visit your store again. Shame on you!

Ordered a gift for a birthday and it took much longer then it should have been because the company did not plan well enough for many orders no compensation or nothing offered for my troubles

Terrible customer service.

I bought a Christmas calendar for my son 5 days ago.
I called yesterday to hear why it hasn’t been delivered and was told that magasin would email me.
They didn’t.
I called back today and was told that it wasn’t sent out. Nor could they tell me when it would be.
They said that everything was delayed by Black Friday.
But Black Friday isn’t a surprise? It’s an event that can be planned and executed well.
I believe it’s illegal in Denmark to take money before the product has been shipped?

Kudos to the lovely lady who helped find the right product I was looking for at the GJ silverware section, minutes before the shop closed at Lyngby.

Ordered a gift was happy with fast delivery but they sent a very wrong item instead of a shirt they sent a lipstick. The shirt was supposed to be worn at an event but since magazin is incapable of sending the correct items that plan goes out of the window. Extremely disappointed. Really didn’t expect worse service that temu from a name that big.

I bought my Coccinelle bag on 1 July, but barely got to use it before the strap came off — a clear manufacturing fault. I returned it to Magasin on 9 September, and it’s now been over 7 weeks with no bag and no refund.

Repairs should be handled within a reasonable time (usually max 4 weeks according Danish consumer law), so this is really disappointing. I’ve asked for a refund but haven’t heard back. Not what I’d expect from Magasin.

I was waiting in the queue for my turn at the jewellery department and the (blond, curly hair, about 25 years old) sales assistant completely ignored me and went to other customers, like I was invisible. I told her I was waiting and that it was my turn. She blaimed me as "she couldn't keep track on people". Unbelievably rude and unprofessional. Poor, poor customer service. I wanted to buy a necklace but I left.

I really would like to shout out my great experience with Villas at the Oscar Jacobson desk. I was in desperate need for a suit while on holiday after the one I had packed with me was ruined by my hotel's dry cleaning service. After explaining my situation, Villas was able to quickly determine the perfect color and size I would need. After trying on two suits, I had exactly what I needed.

His fast, friendly service saved the day and I am eternally grateful.

I ordered a Hermés perfume and some high end beauty products which got shipped in a simple plastic bag. The boxes got totally destroyed, arrived wide open, the eye lash mascaras falling out. Not the first time my online order gets damaged due to negligent packaging :(

file:///var/mobile/Library/SMS/Attachments/db/11/9388C3DC-7E9C-4D50-801E-E5C5563EE34F/250%20ML%20Eau%20De%20Parfum%20Bal%20D'Afrique%20Julegave%C3%A6ske.jpeg

Bunch of crooks, online & instore they had 25% off 250ml giftbox Byredo until 01.01
Before price 3130 & now 2347;
I went in to buy it today in store, & they refused to sell it to me for the price i saw on friday & online.
Im super disappointed in them not honouring their advertised price & poor treatment😞

Had a typo in the first review, therefore I deleted and post again here…

I bought something on Magasin online and got it delivered. I was waiting for the lip gloss to be on sale (black Friday sales) - which it became the 26th. Now was the chance to buy it - for some reason it was not all colors within the exact same brand (Gisou) - but as a consumer I of course concluded, that was because the sale would only be on specific colors.

Then a couple of days later the 28th all colors is all of a sudden on sale - exact same product just different color, and I therefore reach out to the chat. Because that doesn't make sense.

I'm then told that nothing can be done - I can either drive 160 km to refund or send back - but then have the charge of sending back and postage to buy again.

At the same time they tell me, that they don't understand why the brand was on sale the 26th because it was not suppose to be on sale before the 28th (which is the day I chatted with you about it). What? That is exactly the reason why I'm then mislead as a consumer and bought already - some was by mistake already put on sale, and I had followed it for days to check when the sale started om Gisuo.

Really doesn't make sense to me, that Magasin is not offering some sort of service based on this like a simple refund. All other big Danish companies would like Bilka, BR, POWER, Elgiganten, Bauhaus... I could go on.

Why is Magasin so different when it comes to this service? Especially when they don't understand themselves, why a product was put on sale to early and therefore not all colors within the exact same product? Really doesn’t make sense

Star service for Goodie members - Thank you, Jasmin!

It was Black Friday offer on the webshop. 72% off from the item i bought. After i recieved, i found out be fully charged as original Price, so did ask to refund the difference amount.
But They reply the website technical problem harpende, so i should pay full Price or return…
Waste time and very bad service for this case.