Magic Movers Reviews 

Very good workers (Jay and Driss)!

Nothing magical about Magic Movers – Very disappointing experience!

Our experience with Magic Movers was extremely disappointing and unnecessarily stressful.

Our appointment was confirmed between 1:00 and 3:00 PM, but the movers arrived at 6:20 PM! The company informed us very late about the delay, caused by a previous job taking longer than expected. We also learned that the movers had been working since 7:00 AM. Very poor planning and communication.

One mover was professional and did his job properly. Unfortunately, the other was arrogant and unprofessional, complaining about heavy boxes of books and making comments suggesting he was fed up. Perhaps he was tired, but that is not the customer’s problem.

Although they handled our one heavy piece of furniture well, their overall approach gave us so little confidence that we transported some fragile belongings ourselves. They also filmed our furniture, claiming it differed from the photos provided, despite us having less furniture than originally planned.

We paid for both protective film and bubble wrap, but only the plastic film was used. Our walls were also left dirty and damaged.

We left our old house around 8:00 PM, but the movers arrived at our new home at 9:15 PM, despite the journey taking only 20 minutes. They had stopped for a meal without informing us and finally finished shortly before 10:00 PM.

They also lost a key after locking one of our bicycles in their truck, meaning we now have to cut the lock.

To make matters worse, the initial final payment request was over €100 higher than our original quotation of €633.01, despite having less furniture. This was corrected only after several messages with the office.

The entire experience was poorly organised, careless and extremely stressful. We paid for a professional service but did not receive the quality.
I do not recommend this company.

This is the worst mover company. They were 8 hours too late, broke a lot of my plates, my tv was broken too.

Then I was pressured to pay, need to pay extra for their ‘broken lift’. Manager was very aggressive and overall shady shit

José, Jay and Imade where great! 👌 thank you. soon again! 🫡

Silvio and foss helped my move and they were quick and nice! I would definitely use their service again when I move next time

2 trucks and 4 men moved home and large shop. Men were polite and professional. They put in à 12 hour day with à great move.

Team Margus, Yousef, Driss, Jake, en Amar gave absolutely professional service! Went by without a hitch. Would definitely recommend!

We moved for the first time with movers, and it was a huge win! Of course we pre packed and put our furnitures apart but Stef and Jose were energy bombs who managed to get everything out and in within 2,5 hours. So shoutout to them.

One thing which is good to know; no glass or tv is included in their insurance.

All in all great service and people!

mick appie and silvio did a wonderful job helping my move! They moved everything really fast and carefully. They were really friendly and had good energy. I will totally work with them again on my next move

Jose and Steph were quick, careful professional and friendly! Thank you!

Amazing service. We ordered a big heavy fridge that didn't fit in the elevator and they helped us with a lift to the balcony. Amazing thanks to Silvio and Jop for the help with our new fridge.

Great job, easy to arrange. Special thanks to Imad and Rashid who were very pleasant and careful.
You can quickly tell how responsible and experienced they are and then relax and trust them with your stuff

Magic Movers did my move in May and caused damages to my neighbours property. After notifying them about the damage, they cited €250 eigenrisico (it's in the contract fine print) and said they will pay the excess €73. This commitment was made on July 15. 10 weeks have passed by and there is still no payment. Both me and my neighbour have done constant followups with them, via email and phone. At this point, I question their integrity as well. Not to mention the mental stress and strain in relationship Magic Movers has caused with my neighbour

Team José did great work today and helped me move heavy stuff from the 1st floor to the second floor. Including a marble table top! Thx a million

Negative customer journey from the beginning - and after 4 weeks no end in sight.
Tries to pick up an item located in Amsterdam in the South of Germany. Delivery finally scheduled but cancelled „due to reasons beyond our control“ (turns out the van broke down). Not even possible to give us an alternative date for the delivery.
Never experienced something like this before with other movers.

Brandon was great to arrange everything I needed and also accomodating our last minute change of plans! Everything went smoothly and the move has been quick!

Unfortunately I had a very terrible experience with Magic Movers which I started referring to as Tragic Movers to my friends because of their really bad communication and lack of any sense of responsibility on their behalf.

I asked them weeks in advance if they can handle the tax exemption for our privately organized household move from Switzerland to the Netherlands. It was confirmed via phone and also email that it’s not cheap (500€) but it’s a straight forward process and can be done on the day of the move.

I emailed them all the requested documents one week in advance. After two days of not hearing anything back from them I called to ensure we can do the move. On the phone a friendly guy told me that the colleague handling our case will be back the next day and assured everything will be there for our move on Saturday when we cross the border to the Netherlands.

Unfortunately I trusted him on the phone without asking for any written confirmation.

On Friday again few days later, while packing up our belongings in Switzerland, I called Tragic Movers again just to ensure all is going well, since I still haven’t heard anything back from. Yet another colleague on the phone sounded very confused and surprised because he couldn’t even find my case opened in their system. Apparently nobody had done anything about my case up to this point.
Fortunately, this new guy showed some kind of responsibility and started working on it straight away and I believe he really did everything he could to make it still happen for the next day. Unfortunately, however in the evening he came back to me saying that an urgent request to the tax authorities has been denied and we would most likely have to wait for the documents until Monday, Tuesday or Wednesday the next week. I couldn’t really believe it, also if he had to submit an „urgent request“ for it to be done the next day, why did they not know this weeks before when I talked to them, that it takes more than one day??
Anyway as a result I had to extend two big moving trucks for three more days to be sure we had enough time for the custom release procedure which required the documents from Tragic Movers. In total I paid 1200€ extra.
On Saturday after the final confirmation that we won’t get the documents on that day anymore, the nice and very supportive guy who handled our case in the end, reassured me that they will check internally how much of the resulting additional costs could be taken over from their side, since clearly he saw this resulted from a mistake on their side.
Unfortunately again, things turned very bitter from here. On Wednesday! we finally got the go to report to the customs authorities to release the trucks, the documents were ready! Of course they didn’t sent them before I sent any payment. I argued due to the misfortunate procedure and my frustration about it, I don’t agree of paying 500€ for this service, especially since the compensation for the additional costs of 1200€ was still not confirmed. I saw a slight silver lining when they went down with the price to 300€, so I reluctantly paid, having the pressure if having to return the trucks if I wanted to avoid additional charges for those, but knowing I would give up any leverage to see any more money back.
I paid, documents were sent, and after just one more small hick up with the customs office who hasn’t received any payment from tragic movers yet and asked us to pay (luckily after a short call with the movers it was handled promptly), I asked again about the compensation for the additional costs.
Now all of a sudden the first guy I had initially contact with weeks ago was on the line. He refused any kind of knowledge of my phone call or my case being confirmed. Since I didn’t have written proof (which he asked for at this point!) that they gave me a green light for the move on the phone, he assumed I just made up this story about the phone call and simply stopped replying to my messages. His las message was literally „i understand but you cant prove it“.

In short: Tragic Movers - just don’t.

Jj and Jj did an unbelieveable job. I honestly thought my new sofa was not going to fit and getting the lift lined up was a real challenge but they pulled it off

Many thanks to Imad, Tyrone, and Yassin for your help in the move. Very kind and professional. It was an overall good experience, though was a surprise to be double our original quote in the end. I won't fault the kind gentlemen who assisted in moving us though, as they were great.

Top service! Stef, Silvio and Micky were very pleasant and efficient, highly recommend!