mahabis Reviews 42,687

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its quality, comfort, and stylish design, often highlighting its suitability for various uses and its durability over time. Many people appreciate the efficient delivery service, noting that orders arrive promptly. The customer service team is frequently commended for being helpful, professional, and effective in resolving issues. However, some customers experienced issues with their orders, particularly regarding sizing, finding them too narrow or not true to size. A few other people also felt that the quality of newer products did not match the longevity of older models, with some items showing wear and tear sooner than expected.

What people talk about most

Product

Customers generally express satisfaction with the product quality, often highlighting comfort, durability,... See more

Quality

Consumers generally find the quality of the products to be positive. Many reviewers praise the comfort,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers found ordering easy and... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Based on these reviews

Rated 4 out of 5 stars

I love these and can't imagine buying anything else--superb for my cold climate, for quick errands outdoors. This pair is great, as usual, but it got held up for several weeks somewhere during import.... See more

Company replied

Rated 4 out of 5 stars

Great product (my 3rd pair) - the first 2 pairs are still going strong. You used to be able to buy replacement inners - no longer possible hence only 4* Arrived promptly and efficient customer ser... See more

Company replied

Rated 4 out of 5 stars

Very useful and adaptable, able to be worn inside and outside the house. Ordering was easy, shipment arrived as expected. I appreciated no additional shipping fees due to our country’s new tariffs. I... See more

Company replied

Rated 4 out of 5 stars

Good shopping experience and delivery in a reasonable amount of time. I had never tried on mahabis before, and I wish I had more info on sizing. The length is ok, but they're narrower than I like.... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At mahabis, we believe comfort has a far-reaching impact, influencing your physical, mental, and emotional well-being. Our mission is to deliver unparalleled, seamless comfort at home that elevates not only your downtime, productivity and focus but also aids in recovery, enhances creativity, and improves performance. To achieve this, we meticulously craft mahabis with the latest footwear innovations, the finest materials and beautiful, creative designs. Since we launched, mahabis has now created footwear, with 2023 being the year we released the mahabis dreamer sandals. mahabis - footwear for all day long.

mahabis slippers

Written by the company

Thank you for sharing your reviews of mahabis with us. We aim to answer all negative reviews within 48 hours to assist you with your issue.
Free and easy returns
Try mahabis today – if you're not entirely happy you can return your slippers for an exchange, free of charge.
Friendly customer support
Our customer service team are here to answer any problems or queries you may have, email us at support@mahbis.com

Contact info

4.2

Great

TrustScore 4 out of 5

43K reviews

5-star
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Rated 5 out of 5 stars

These are seriously great slippers

These are seriously great slippers - the collapsible heel is superb and works a treat very easy to slide on and slip the heel
Back in position- the most comfortable slippers I've ever worn literally like a sports shoe for cushion - not sure how they retain heat yet but great slippers nice and wide as well for the toes

March 20, 2026
Rated 2 out of 5 stars

Not happy

I am very unhappy with the "improvements" to the mesh model of wahabis. The previous pairs I owned had a very soft heel cup. The new ones are much more restrictive and press against my Achilles' tendon. Painful!

March 19, 2026
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Reply from mahabis

Hi Ruth,

We appreciate your feedback regarding the changes to the Wahabi mesh model. We're sorry to hear the updated heel cup is causing discomfort. We'll review your comments as we plan future designs.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Quality

Quality
Delivery
Packaging
Selection

May 1, 2025
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Reply from mahabis

Hi Jonathan,

We appreciate you taking the time to share your feedback with us. We're happy to hear that you were satisfied with your experience.

Kind Regards,
Mahabis

Rated 4 out of 5 stars

Cool slippers

I bought these shoes for my husband. The sizing was slightly different than we expected, so we ended up choosing a larger size. They have a nice design and work well as slippers, although they could be a bit more comfortable.

March 18, 2026
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Reply from mahabis

Hi Tulin,

We appreciate you sharing your experience. We're glad you like the design and find them suitable as slippers. We'll consider your feedback about the sizing and comfort to improve our products.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Exceptional slippers

I am a repeat customer of theirs and regularly get asked by visitors to our home where I got the slippers from. Excellent quality product that is functional, visually appealing and backed by an excellent website and efficient delivery process.

January 4, 2026
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Reply from mahabis

Hi Tim,

We're happy to hear that you and your guests appreciate our slippers! It's wonderful to know that you find our product functional and visually appealing, and that our website and delivery meet your expectations. Thank you for your continued support!

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Prompt delivery of very comfortable

Prompt delivery of very comfortable, stylish shoes.

March 17, 2026
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Reply from mahabis

Hi Allsop,

We're happy that you find our shoes comfortable and stylish and that you received them promptly. We appreciate your positive feedback.

Kind Regards,
Mahabis

Rated 3 out of 5 stars

I am disappointed that you no longer…

I am disappointed that you no longer sell the slippers with the removable sole. I thought that’s what I was buying again. They were so convenient for taking out trash and a short dog walk.

March 17, 2026
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Reply from mahabis

Hi Christine,

We appreciate your feedback and are sorry the slippers you received were not what you expected. We no longer offer the style with removable soles, and we regret any disappointment this caused. We'll review how our products are presented.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Mahabi lights

Delivered on time and in good condition.
Very comfortable to wear around the house and can pop out into the garden without worrying about the soles.
Purchased as a slipper for my purposes.

March 17, 2026
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Reply from mahabis

Hi Andy,

We're happy to hear that your purchase arrived on time and in good condition. We appreciate you letting us know how comfortable they are and that they suit your needs perfectly. Thanks for your feedback.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Excellent slippers and really slick…

Excellent slippers and really slick returns and exchange process.

March 17, 2026
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Reply from mahabis

Hi there,

We're happy to hear that you are enjoying the slippers. We appreciate you mentioning our returns and exchange process!

Kind Regards,
Mahabis

Rated 3 out of 5 stars

Try for size and then decide

Fleece insoles seem ill fitting inside the slipper, if you remove them, putting them back is surprisingly tricky. The heel cup was too low for me and the toe box too narrow. But everyone's feet are different. Try them and then return them if they don't fit, like I did. I got a refund but the credit wasn't the quickest, but

March 9, 2026
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Reply from mahabis

Hi Tony

We appreciate your feedback. We're sorry the fit wasn't right and the insole was challenging. We'll review the design and credit timing. We value your insights.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Very very comfortable

Very very comfortable, shall more again, thank you

March 15, 2026
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Reply from mahabis

Hi Sally.

We're happy to hear that you find our product very comfortable. Thank you for your positive feedback; we appreciate your intention to purchase again.

Kind Regards,
Mahabis

Rated 1 out of 5 stars

Wonderful slippers, stressful delivery

Slippers are wonderful, and this is not my first purchase. However, tracking orders with Ship 24 is a nightmare. The process is time-consuming, the tracking information is convoluted, and it turns out it is available only to paid users.

April 12, 2026
Unprompted review
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Reply from mahabis

Hi there,

We appreciate your continued support and are sorry to hear about the difficulties you experienced with Ship24 order tracking. We value your feedback and will investigate alternative tracking solutions to improve our customers' experiences.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Smooth, easy shopping experience

Considering that this was an international order shipping went smoothly and quickly. I love my new sandals, really appreciate the quality, fit and style. Thank you!

March 15, 2026
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Reply from mahabis

Hi Margaret,

We're happy to hear that your international order went smoothly! We appreciate your positive feedback and are so glad you love the quality, fit, and style of your new sandals.

Kind Regards,
Mahabis

Rated 1 out of 5 stars

Quality has deteriorated

Used to be excellent.
Last year ordered some and they quickly fell apart - wool outer peeled off and inside soles peeled off. My 5 year old ones are looking better than the ones I have worn for 6 months - they are the same size and model.

April 10, 2026
Unprompted review
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Reply from mahabis

Hi there,

We appreciate you bringing this to our attention. We're sorry to hear about the quality issues with your recent order, especially compared to your older pair. Please reach out to us via email. We will look into this for you. Thanks for your feedback.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Love your fishermen sandals but please…

Love your fishermen sandals but please make more in bold colors. I really want a red pair

March 10, 2026
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Reply from mahabis

Hi Deirdre,

We're happy to hear you love our sandals! Thank you for the suggestion about offering them in bolder colours. We appreciate your feedback!

Kind Regards,
Mahabis

Rated 1 out of 5 stars

I ordered Mahabis based on quality

I ordered Mahabis based on quality. However I have narrow feet and they don't fit. When I queried the fit `I was told:
We understand that you want to add on for your slippers, as you have narrow feet.

Mahabis have a deliberately relaxed fit for comfort. They have a cushioned insole and are thicker from the arch, but they don't offer the same arch support as a shoe.
I don't remember seeing this 'relaxed fit for comfort' in any of your sales blurb - if I did I wouldn't have ordered them. The Mahabis are uncomfortable and pull down my socks into the shoe, so I can't wear them. They'll probably end up going to a charity shop.

March 8, 2026
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Reply from mahabis

Hi Jan,

We’re really sorry to hear the fit wasn’t right for you and for any disappointment caused.

Our slippers are designed with a relaxed fit for comfort, but we don’t currently offer specific narrow or wide fit options. We understand how this can affect the fit depending on foot shape.

Our team will reach out to you to look into this further and see how we can help.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Feel the best at home

Feel the best at home
Mahinas are the only slippers I buy . Have bought several pairs over the years. They are so comfortable and versatile , with soles that can perform outside as well as inside. Love the colours . Wearing slippers but don’t look like slippers. Wear well and last .

March 6, 2026
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Reply from mahabis

Hi Christine,

We're happy to hear that you feel your best at home with our Mahinas! It's great to know you find them comfortable, versatile, and long-lasting. Thank you for your continued support and positive feedback.

Kind Regards,
Mahabis

Rated 4 out of 5 stars

Can't imagine buying anything else, but.

I love these and can't imagine buying anything else--superb for my cold climate, for quick errands outdoors. This pair is great, as usual, but it got held up for several weeks somewhere during import. I reached out to customer service who was as helpless as I was to do anything about it. I always have at least two pairs in rotation and at least two more pairs stockpiled for the future, but the costs of buying these from overseas have become prohibitive. I'm sad about that.

March 5, 2026
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Reply from mahabis

Hi there,

We're happy to hear you love our product for your cold climate needs! We regret the import delay and that customer service couldn't resolve it. We also acknowledge your concern about the increasing overseas costs. Thank you for your loyalty.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Great Customer Support

Excellent product albeit at a premium price. The insole soon developed a fault but Mahabis sought information to ensure a similar problem would not occur for others and replaced the item completely - with no problems occuing since

March 5, 2026
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Reply from mahabis

Hi Rae,

We appreciate your feedback on the product and its price. We are happy to hear that we could resolve the insole issue and that you have had no further problems. Thank you for your review.

Kind Regards,
Mahabis

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service tracing down a rogue delivery, and really helpful with sizing.

March 2, 2026
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Reply from mahabis

Hi Tripp,

We're happy to hear that our customer service was helpful in resolving the delivery issue and with the sizing information. Thank you for your positive feedback!

Kind Regards,
Mahabis

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