makro.pt Marketplace logo
Visit website

makro.pt Marketplace Reviews 

128
•
TrustScore 3 out of 5

3.2

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

Written by the company

Em Outubro de 2022, foi lançado o Marketplace da makro em Portugal, criando uma nova plataforma com uma vasta gama de produtos não alimentares para o setor de hotelaria, restauração e catering (HoReCa). Desde o seu lançamento, o marketplace registou um sucesso inicial: Vários milhares de clientes já utilizaram a plataforma para equipar os seus negócios. Quer se trate de um restaurante, snack-bar, bar de praia ou um hotel, na plataforma, cada negócio de restauração encontrará o que procura, graças a uma gama extremamente vasta de produtos. Mais de 20.000 produtos em diversas categorias, tais como equipamento de cozinha profissional, material de escritório, artigos de serviço de mesa, produtos de limpeza e muito mais. Estes e muitos outros produtos estão disponíveis para os profissionais HoReCa no Marketplace da makro.

Contact info

3.2

Average

TrustScore 3 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(128)

20 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Customer service does not reply anymore

Customer service informed us that a package that we wanted to return would be picked up at our house. We were asked voor the exact date en timespan, which was than confirmed. Now, almost one month later, the package is still not collected. We have send several friendly emails to customer service, but they do not react anymore, except through standard send response-mails. Although Makro and it's marketplace deliver in general good products in our experience, when you want to return a package they do not offer service as it should. Very disappointing!

September 10, 2026
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

Caro cliente (do Marketplace da makro),
Lamentamos muito o inconveniente. A satisfação dos nossos clientes é muito importante para nós. Se ainda necessitar da nossa ajuda queira, por favor, contactar-nos através de uma mensagem privada (https://support-pt.metro-marketplace.eu/pt-PT/support/tickets/new) indicando o número da sua encomenda e também que se trata de um segundo contacto. Teremos todo o prazer em ajudá-lo.
Atenciosamente,
A sua equipa de apoio ao cliente do Marketplace da makro

Rated 5 out of 5 stars

Affordable prices and good customer…

Affordable prices and good customer service..

August 22, 2026
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

Caro cliente (do Marketplace da makro),

Obrigado pelo seu feedback positivo!

Estamos muito satisfeitos por nos ter escolhido e esperamos voltar a recebê-lo no nosso Marketplace em breve.

Atenciosamente,

A sua equipa do Marketplace da makro

Rated 5 out of 5 stars

This transaction was 5 star from start…

This transaction was 5 star from start to finish.
Great product
Great price
The best delivery service I have received in Portugal.
I'm so happy with the service I would not hesitate to use again.
I would like to give a special thank you to the delivery driver who read the co ordinate, then phoned me to check I was in, and delivered an undamaged item with a professional and polite attitude 😀 Thank you all who did your job well to give a service you should be proud of...

May 22, 2026
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

Caro cliente,

Obrigado pela sua avaliação positiva! Estamos contentes por saber que está satisfeito connosco e com o nosso serviço.
Esperamos voltar a recebê-lo no nosso Marketplace em breve.

Atenciosamente,
A sua equipa do Marketplace da makro

English version:
Dear customer,
Thank you for your positive rating! We're pleased to hear that you are satisfied with us and our service.

We hope to welcome you back to our marketplace again soon.
Best regards,
Your makro marketplace team

Rated 5 out of 5 stars

Very good product

The product was very good when i have tested it. Removed oxidation and the paint is close to new. Can strong ly recommend it.
Very fast shipping.

December 18, 2025
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

Caro cliente,

Obrigado pela sua avaliação positiva! Estamos contentes por saber que está satisfeito connosco e com o nosso serviço.
Esperamos voltar a recebê-lo no nosso Marketplace em breve.

Atenciosamente,
A sua equipa do Marketplace da makro

Rated 5 out of 5 stars

Great value And super fast delivery

Great value And super fast delivery
I was a little sceptical of this product upon reading other reviews but I am quite pleased with the quality
I accept that it probably won’t survive any high winds and suggest that the roof be removed in the event of strong gusts or storms
We have anchored ours down more than instructed to give it extra support
But overall for the price I am more than pleased especially as we can keep out those pesky mosquitoes

March 28, 2025
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

English version:
Dear customer,

Thank you for your positive rating! We're pleased to hear that you are satisfied with us and our service.
We hope to welcome you back to our marketplace again soon.

Best regards,
Your makro marketplace team

Portuguese version:
Caro cliente (do Marketplace da makro)

Obrigado pela sua avaliação positiva! Estamos contentes por saber que está satisfeito connosco e com o nosso serviço.
Esperamos voltar a recebê-lo no nosso Marketplace em breve.

Atenciosamente,
A sua equipa do Marketplace da makro

Rated 5 out of 5 stars

Sem problemas

Comprei copos de vinho. O preço era muito bom e o envio rápido. Tudo correu bem.

January 4, 2025
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

Caro cliente (do Marketplace da makro),

Obrigado pelo seu feedback positivo!

Estamos muito satisfeitos por nos ter escolhido e esperamos voltar a recebê-lo no nosso Marketplace em breve.

Atenciosamente,
A sua equipa do Marketplace da makro

Rated 1 out of 5 stars

I ordered twice from Makro and paid…

I ordered twice from Makro and paid each time. The orders were never delivered. Extremely poor service from Makro - never again.

August 26, 2024
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

Caro cliente (do Marketplace da makro),

Obrigado por partilhar a sua opinião aqui connosco e lamentamos muito que tenha ficado desapontado.

Lamentamos muito o inconveniente.

A nossa equipa está a trabalhar numa solução para o seu caso.
Agradecemos a sua paciência.

Atenciosamente,
A sua equipa de apoio ao cliente do Marketplace da makro

Rated 1 out of 5 stars

This has been the worst experience in a…

This has been the worst experience in a marketplace in a while. They didn't apply discount, then can't even do the invoice correctly. On the phone I have people that do answer with no sence. Don't recomend this site it is a nighmare. I contact the support 3 times they look like robots they don't care about the costumer. The only answer is that they can't fix the name on the invoice wich is not right. And then they told me if you want you can send as back the fridge...

May 13, 2024
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

Dear customer,
Thank you for your feedback. We apologise for the inconvenience. If you still need our help, please contact us through a private message (https://support-pt.metro-marketplace.eu/pt-PT/support/tickets/new) indicating the number of your order and also that it is a second contact. We will be happy to help you.
Yours sincerely,
A sua equipa do Marketplace da makro

Rated 1 out of 5 stars

Can't get the order for more than three…

Can't get the order for more than three weeks! Makro's support says there is transportation anomaly. And they doesn't make the refund because the order is in possession of teansport company.Such a lack of management skills and responsibility. No order, no money back and they don't want to bear any responsibility. Avoid!

December 15, 2023
Unprompted review
makro.pt Marketplace logo

Reply from makro.pt Marketplace

Dear customer,
Thank you for sharing your feedback with us. We apologise for the inconvenience caused.
If you still need assistance with your order, please do not hesitate to get in touch and we will do our best to assist you further: https://support-pt.metro-marketplace.eu/pt-PT/support/tickets/new
Kind regards,
A sua equipa do Marketplace da makro

Show reviews in all languages. (128 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look