MAMALICIOUS Online Shop Reviews 

1,033
•
TrustScore 3.5 out of 5

3.4

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Rated 4 out of 5 stars

Your triangle nursing bras used to be amazing but you have added a much tighter and stiffer ending around the ribs which is much less comfortable. The shirt I ordered was labeled M but was 46/48 which... See more

Rated 5 out of 5 stars

This was my first time using Mamalicious. I didn’t receive an order confirmation email (ordered late Thursday evening), I tried an online chat the next day but this was nor available so I sent an enqu... See more

Rated 1 out of 5 stars

Your sizing is insanely inconsistent. The XL maternity nightdress was more like a medium i.e. it would fit a size 12 woman who isn't pregnant! Conversely, the XL nursing bras are huge. And then I dis... See more

Company replied

Rated 5 out of 5 stars

A really broad and varied selection of maternity wear. I ordered several pairs of jeans as I hadn't seen any in person so wanted to see what the options were. I ended up keeping more styles than I int... See more

Company details

  1. Maternity Store

About MAMALICIOUS Online Shop

Information provided by various external sources

At MAMALICIOUS, we dress mothers-to-be and new mums. Whatever the occasion and always with style. We encourage women to stay chic regardless of their changing shapes. By offering a collection of fashionable and comfortable styles, we embrace the expecting and nursing mothers who need to move effortlessly in any situation. We design to celebrate motherhood, trends and comfort for the biggest moments in life.

If you would like to get in touch with our customer service, please go to:

mamalicious.com/contact


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

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3.4

All reviews

(1,033)

276 reviews in the last 12 months

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Rated 1 out of 5 stars

Ridiculous sizing not suitable for pregnancy

Your sizing is insanely inconsistent. The XL maternity nightdress was more like a medium i.e. it would fit a size 12 woman who isn't pregnant! Conversely, the XL nursing bras are huge. And then I discovered that I have to pay for the privilege of returning your sub-standard clothing to get a refund. Outrageous. I was also informed at the time of ordering that I had qualified for free delivery, but was then charged, and when I queried this your customer support staff told me no such thing existed. If that was the case why did the website tell me I had free shipping? Why would I make this up? I will NEVER order anything from your company again. Sort out your sizing. Sort out your approach to customer support. And don't advertise that you're a pregnancy-friendly company when your ridiculous sizing clearly indicates otherwise.

October 26, 2026
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Hello,

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that the sizing of the nightdress and the nursing bras did not work for you, especially at a time when you need clothes that are comfortable and fit well. We also understand how frustrating it is to see free delivery at checkout and then be charged for shipping, and to feel that your questions about it were not answered clearly. We are very sorry for any inconvenience this has caused you.

Someone from our Customer Service team will reach out to you shortly in private to look into everything you mentioned and find a solution.

We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.

Best regards,
Customer Operations

Rated 5 out of 5 stars

After summer (2026) logistic problem…

After summer (2026) logistic problem and some information leakage that resulted in automatic order cancellation and refund after quite a long time, this time (October 2026) they completely flipped the experience 180 degrees. I enjoyed coming back and getting my purchases very smoothly and quickly.

October 21, 2026
Rated 1 out of 5 stars

I ordered a pair of leggings and only…

I ordered a pair of leggings and only after one time wearing, the stitches on the tighs are already opened up and looks horrible

October 8, 2026
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Reply from MAMALICIOUS Online Shop

Hello,

Thank you for taking the time to share your feedback with us.

We are very sorry to hear that the stitching on your leggings came undone after just one wear. We understand how disappointing this must be, especially when you expect better quality from a new item.

Our Customer Service team is now aware of your issue, and one of our colleagues will be in contact with you shortly to assist you further and look into the matter.

We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.

Best regards,
Customer Operations

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service - I ordered a few items and it was a massive waste of time, they never were dispatched.
After my order, I received a few emails over a period of two weeks, all letting me know the same message that they had issues with a logistics partner and that the items had not yet been dispatched.
Since I had paid for the delivery, despite the site stating that I had unlocked free delivery, I contacted customer service: I asked them whether they estimated the delivery to be a matter of days or weeks (after all, these are maternity clothes, they are needed for just a short period of time, but very urgently when the need starts), and if given the situation it was part of their plan to refund the delivery charges. Their response was exactly the same generic text as their previous messages and, when I asked for information regarding my personal order, they just proceeded to cancel my order. No warning, no question, no explanation and even no response when I asked about it!
More so, the surrealistic part started her: I tried to contact Customer Service about this via their chat service and it was incredible to see that their published working hours kept on changing, so every time I wrote, the AI tool could answer that it was out of hours and I could not talk to an agent!! I gave up on that, and new separate emails only returned more automated responses and no real answer to anything...
In summary, now I feel like a dodged a bullet... At least they refunded me the entire amount, because if I had had any issue, I would have had zero support, it really looks like the company´s customer service is like a wall, constructed to keep the customer away until they give up.
I very much do not recommend this company, I have never seen a customer service like that...

August 4, 2026
Unprompted review
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Hi,

Thank you for your review.

Unfortunately, some orders are temporarily experiencing longer delivery times than usual due to operational issues at one of the external logistics companies we work with.

We are following the situation closely and the logistics company is working to restore normal operations as quickly as possible.

If you have questions regarding your specific order, please feel free to contact Customer Service here: https://support.bestseller.com/hc/requests/new

We fully understand the inconvenience caused and apologise for the delay.

Kind regards,

Mamalicious
Customer Service

Rated 1 out of 5 stars

Bad delivery and horrible customer service

I ordered something with express delivery which was supposed to be 1-2 working days. Didn’t hear anything till 3 working days later. At that point it was too late bc it was supposed to be a gift. Tried to cancel the order seeing as it wasn’t shipped yet but that was not possible. Tried to get in contact with the customer service also about a refund of the express delivery fee. First kept talking to a chatbot that didn’t understand my question but also didn’t connect me with a real person. Then finally getting connected to a real person working at their customer service and they kept ignoring my messages. Can’t say anything about the quality of the items cause they still didn’t arrive like a week later and I will also reject the package at the door bc it’s too late now.

August 5, 2026
Unprompted review
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Hello,

Thank you for taking the time to share your feedback with us.

We are currently experiencing delays in processing and shipping some orders due to operational issues at one of our external logistics partners.

We are working to resolve the situation as quickly as possible and apologise for any inconvenience caused.

We work hard to ensure that you have a positive shopping experience, and we want to assure you that we are doing our best to deliver your parcel as quickly as possible.

If you would prefer to cancel your order, please contact our Customer Service team, who will be happy to assist you with your cancellation request.
If you have not received a shipping confirmation within 5 business days, please don't hesitate to contact our Customer Service team so we can assist you further.

Kind regards,

Customer Service Team

Rated 3 out of 5 stars

Quality is not great and weird models

Quality is not great and weird models

July 28, 2026
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Dear Elena,

Thank you for taking the time to leave a review.

Sorry to hear that the items were not as expected! Thank you for sharing your thoughts with us. We appreciate your feedback and want to let you know that we understand your perspective. We're always trying to understand and meet our customer's needs and preferences, so your suggestion is valuable to us.

We have just forwarded your feedback to the relevant teams. Hopefully, they will take your feedback into consideration when they're working on developing and improving our brand.

If you have any further questions, I recommend contacting us via of our live support channel or visiting our help centre.

We apologise for the inconvenience and thank you for your patience!

Best regards,
Customer Operations

Rated 3 out of 5 stars

Quick delivery, nice clothes but website could be better

The clothes arrived very quickly. The material was nice. The colours were not quite as shown in the pictures but they were still nice. What I miss the most is reviews of clothes or a description of the fit on the model. Without knowing how tall the model is and what size she's wearing, and without the reviews from other buyers, it was really hard to decide on the right size, even with the charts. Especially given that you pay for both delivery and returns. But in the end I was happy with the product.

July 1, 2026
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Hello,
Thank you for taking the time to share your thoughtful feedback.
We are pleased to hear that your order arrived quickly, that you were happy with the quality of the material, and that you ultimately enjoyed your purchase.
We also appreciate your suggestions regarding product information. We understand how helpful details such as the model's height, the size being worn, and customer reviews can be when choosing the right fit, particularly when delivery and return costs are involved.
Your feedback is very valuable to us and will be shared internally as we continuously work to improve the online shopping experience.
Best regards,
Customer Operations

Rated 2 out of 5 stars

Unable to Return Damaged Product Due to Non-Working Return Portal

I received a damaged product and would like to return it. Unfortunately, the links to the return portal do not seem to work, and I have not yet received a response from customer support.

June 4, 2026
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Hi,

Thank you for taking the time to share your feedback with us.

We are sorry to hear that you received a damaged item and that you have experienced difficulties accessing our return portal. We also understand your frustration regarding not having received a response from our Customer Service team yet.

We sincerely apologize for the inconvenience this has caused.

A member of our Customer Service team is now looking into your case and will contact you shortly to assist you with your return and ensure that a suitable solution is found as quickly as possible.

Thank you again for bringing this to our attention. We appreciate your patience and the time you have taken to write this review.

Best regards,

Rated 3 out of 5 stars

Love the clothes but

Love the clothes, great quality. Just disappointed that you have to pay for returns when the prices are so high, I would expect free shipping when spending so much money.

May 30, 2026
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Thank you for your review. 

We're so pleased to hear that you're happy with the quality of our clothing. 

We understand your concerns about return costs, especially when making a larger purchase, and we appreciate you taking the time to share your feedback.

Your comments are valuable to us as we work to improve our customer experience. 

We hope to welcome you back again soon.

Best regards,

Customer Operations

Rated 2 out of 5 stars

Poor quality for medium high prices

As others said, the clothes look really nice on the website but their quality disappoints once they arrive. The quality doesn't justify the medium-high prices, I think 450SEK for a single thin layer of fabric blouse that's supposed to go with a belt but doesn't have ANY BELT LOOPS is ridiculous. Also, the front of a dress ripped the second time I wore it.

April 23, 2025
Unprompted review
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Hello Federica,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience and understand your disappointment regarding the quality of the items received. This is not the experience we aim to provide.

We’re especially sorry to hear about the issue with the dress and the blouse details. We've transmitted your feedback to the corresponding teams.  Your feedback is important and helps us improve our products.

An agent from our customer service team will reach out to you to assist further and ensure your case is properly handled.

Please accept our sincere apologies for the inconvenience caused.

We wish you the best and remain at your disposal through our Help Center under “Contact” on our website.

Best regards,

BESTSELLER online shops
Customer Operations

Rated 1 out of 5 stars

Viscose wrinkles so badly

Viscose wrinkles so badly. The images on website show perfect material. In reality the dress is see through and will wrinkle continually regardless of steaming and ironing. Very disappointed. So much of your stock seems to be viscose based. Very poor quality, no longevity. Quite disappointed.

March 26, 2026
MAMALICIOUS Online Shop logo

Reply from MAMALICIOUS Online Shop

Hi,

Thank you for taking the time to share your feedback with us.

We understand how disappointing it must be when the material does not meet your expectations, especially when the product appears different in the images online. We also understand your concerns regarding viscose fabric, including transparency and wrinkling.
We are very sorry for any inconvenience and disappointment this may have caused.

If you feel that the item does not meet acceptable quality standards, you are very welcome to register it as defective in our return portal. Once received, our warehouse team will inspect the item, and if approved, the return fee will not be applied.

Thank you again for your honest feedback—it helps us improve our products and descriptions.

Warm regards,
BESTSELLER online shops
Customer Operations

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