Mammoth Bikes Reviews 

I ordered a truingstand but it came in damaged, no cooperation whatsoever.

I had a very bad experience with Mammoth Bikes. I ordered a SPECIALIZED Turbo Creo 2 Expert at Mammoth Bikes. To fix the fenders and some other things I brought the bike to a Specialized garage. They informed me, that the speed wire was not in place and that it has to be fixed. I had a look at the situation and can confirm, that the fixation of the wire was not correct. The garage had to refix the wire. I informed Mammoth about the situation and asked them to share in the costs for the fixation. Unfortunately, Mammoth was not in the least willing to contribute to the costs. I'm sorry to say I cannot recommend Mammoth to anyone looking to buy a bike.

I had a very bad experience with Mammoth. The replacement parts are being sent out with weeks of waiting time and repetitively to the wrong addresses. I would never purchase from this company again.

Unfortunately, a total failure. I ordered a bike rack to go on vacation. After a week of waiting, it turned out that they sent it to the wrong address. Now I have neither the trunk nor the money because the refund will be made, of course, after another week when the trunk returns to them. My first and last purchases in this store!!!

After ordering a bike I got an email stating that the parcel was shipped and so was the information on my account. After 2 days when the status was not changing I contacted them to ask what is going on and it turned out that the order wasn’t even sent yet! They kept assuring me that it will be sent “soon” and after next two days of waiting when I asked for a specific date of shipping they said the parcel won’t be able to make it before my holiday to pick it up. They have such a mess that two weeks is not enough to ship a bike.

Avoid at all cost. You can end up like me, paying a few thousand euros for a bike and all you get are emails about how the bike is waiting to be packed. This argument has been going on for several weeks now. Better choose an e-shop that takes the sale of goods responsibly, otherwise you can end up like me without money and without a bike.

UPDATE:
Finally my order was sent. But not by DPD, GLS, Fedex or any other well-known company. It was sent by Redur. A company that has a 1.3 star rating on Trustpilot. According to the tracking of the Redur shipment, four days after the shipment was sent, Redur does not have my shipment or any information about it.

A truly terrible customer experience.

I ordered a product in January, but it wasn't delivered until April—almost three months late. By then, I had every reason to believe the package was lost, so I had no choice but to purchase the same product from another retailer.

As a result, I ended up with two identical products.

Despite the fact that this situation was entirely beyond my control, Mammoth refused to offer any commercial solution or refund. Even worse, they eventually stopped responding to my emails altogether.

Delays can happen. However, the complete lack of communication, the disregard for customers, and the refusal to take responsibility for the consequences are simply unacceptable.

The true measure of a company is how it handles problems when they arise. In my case, Mammoth's customer service was nonexistent from start to finish.

I will never buy from Mammoth again, and I strongly discourage anyone from doing business with them.

I was not satisfied with the quality of the customer support I received.
My questions were not properly investigated, and the responses I received did not reflect the actual status of my shipment.

For example, I was informed that tracking information would only be updated once the parcel arrived in Slovakia. However, I had previously received an order from your store via GLS, and the tracking was updated throughout the entire journey, including while the parcel was passing through other countries. Furthermore, the tracking was eventually updated while the parcel was still in Germany, proving that the information I had been given was incorrect.

Later, I was informed that the shipment had been returned to Spain due to an error by the shipping company. This important information was only provided after I repeatedly contacted customer support to ask about the unusual delay.

I expected my concerns to be investigated more thoroughly from the beginning and to receive accurate information about the actual status of my order.

Enrique Mariaca

I would strongly advise anyone considering buying a bike from Mammoth to think twice based on our experience.

We placed an order for a bike on 8 April. The bike left Spain on 14 April, but after that we received no meaningful updates about its whereabouts. We repeatedly contacted customer service asking for information, but the responses were vague and gave no clear explanation of what had happened or what Mammoth was doing to resolve the issue.

The most frustrating part was the lack of communication. We were never proactively informed that there was a serious problem with the shipment and had to keep chasing for updates ourselves.

By early June, after nearly two months of uncertainty and repeated attempts to get answers, we sent a formal email explaining that we would take further action if the matter was not resolved. Rather than acknowledging how poor our experience had been or apologising for the situation, the response we received was defensive.

Mammoth eventually admitted that the bike had been lost. While they did refund us in full, there was no attempt to offer a replacement bike, discuss alternative options, or find a solution after we had already waited so long. Instead, after months of uncertainty and repeated emails, the matter was simply closed with a refund.

The refund was, of course, the right thing to do once it became clear the bike was lost, but it did not make up for the time wasted or the lack of customer service throughout the process. After everything we went through, it felt like the easiest option for Mammoth was simply to refund the order and move on, rather than make any effort to put things right.

I understand that delivery problems and lost shipments can happen. What matters is how a company responds when they do. In our experience, Mammoth failed to communicate openly, failed to keep us informed, and left us to do all the chasing ourselves. The only part of the transaction that worked efficiently was taking our payment.

Based on our experience, I cannot recommend buying from Mammoth.

Made me paid the VAT when was indicated that was included, and then they lied and spoke with superioririty. Then, you reply to this comment saying you try to reach me to solve me, you only reached me to tell me I had to pay the VAT and that is my fault and not yours, liars.

First time using Mammoth bikes. Delivery to the UK. Item delivered was a used. Return was accepted but the returns process is really difficult as items have to be collected due to customs. It’s took weeks to get this sorted, involving a PayPal claim. I got my money back but it was a stressful experience. I do not recommend mammoth bikes for Uk delivery it’s not worth the hassle.

I've read many reviews on this site regarding late/non-existent deliveries as well as a lack of communication by this company. I was a fool not to check the reviews before ordering from them, because I recently had a similar experience. Thankfully, I received a full refund in just a couple of days.

I trusted this company because I had success ordering helmets from them a couple years ago. This time, I ordered a bicycle - I was given a two-to-three-week delivery schedule, so I waited patiently for 16 days (with zero updates from the company). When I contacted them on Day 17, they told me that my bike was being prepared for delivery "today or tomorrow" - after these two days passed with no delivery information, I cancelled the order the following day. They replied that my bike was ready for delivery, but I no longer trusted their words - it was my opinion that they were waiting for the bike to be delivered to them and lied in an effort to prevent me from canceling my order. Of course, I cannot prove this - but none of us can prove such shady activities.

I've noticed a theme on this review site - the company responds to most of the negative reviews, and they claim to be victims of misunderstandings; however, they don't seem interested in improving their faults. They never accept responsibility for their lack of communication, and they act shocked when anyone reports a negative experience. If only they communicated as effectively with their customers as they do when responding to a negative review!

If they had simply sent me an email telling me that my bike was delayed, I would have trusted them more. Perhaps they are overly disorganized or merely lazy, but the stories on this review site seem to indicate that they are not proactive with their customers. Perhaps they should use these reviews to improve their business activities, but they obviously don't seem interested in changing their behavior.

Ordered a shirt and a few things but they answered a few days later that they don't have the majority on stock but they want to send me the rest.
I can't contact them because all their mailboxes are full and don't receive mails.
On the website I managed to fill the contact form and I got a reply pretty soon.

Bought some spare parts from them with a pretty good price. Everything went well. Delivery on time. Had to return something because I made a mistake with my order and the return process was very smooth and exceptional. Very good experience that led me to buying a gravel bike from Mammoth Bikes a month later. Contacted support with a question and got a prompt reply. Delivery on time. Very efficient store with good deals. I am a very satisfied customer!

I ordered the Cannondale Cargowagen Neo Surround Rails, expecting a brand new, sealed product. However, the package arrived having clearly been opened, and several essential parts (M6 washers and spring washers) were missing. The remaining hardware was just loosely thrown into a hand-tied plastic bag.
I honestly regret not inspecting the contents immediately upon arrival. I never expected that essential assembly hardware would be missing from a brand new product. Because four weeks had passed before I noticed the issue, I fully understand that my claim may not be considered valid under the shop's 24-hour reporting policy.
However, when I contacted customer service to address this and requested that they simply send the missing washers, they refused, stating that my request could not be accepted due to the time elapsed. They ignored the fact that this is clearly a warehouse/packing error. It is unacceptable to sell returned or B-stock items as brand new without disclosure.
Most concerningly, these are safety-critical rails for a child passenger. The essential hardware for securing the rails to the bike frame—specifically the lock washers—were missing 3 out of 4. Selling an incomplete, safety-sensitive item and ignoring the customer’s safety concern is completely irresponsible. While I accept my part in the delayed inspection, the primary responsibility for providing a complete and safe product lies with the seller, especially when it concerns children's equipment.
My advice to future customers: even if the package looks fine, be sure to open and inspect every single part immediately upon arrival. Unfortunately, I cannot recommend this company due to this experience.

I bought bikeframe. Unfortunately, the delivery is taking longer than I expected, and I saw this on the website. The delivery to Cyprus took 1 month, I think because the package went through several countries and frame was going from provider to Mammoth some time.

Communication with Mammoth Bikes was great - I bought a Cannondale Habit HT which didn't come with the seatpost that was on the spec sheet. Although it took some time, Mammoth made sure that Cannondale gave me the correct seatpost. Much appreciated; thumbs up!

I had throughout a really good experience with Mammoth. I bought a Cannondale Topstone 2 on Sale and everything arrived perfectly in order. Communication worked well, too. Shipping took longer than expected but that's the only downside.

Delay on delivery not justify this 4 weeks to receive an order.

I have purchased a Woom 4 Off.
I had to pay - apart from the custom import fee (c.ca 70 CHF) - the transport company mgmt. fee of 95 CHF.

I paid the bike 580 EUR + 99 EUR shipment.
Custom fee+mgmt. fee=162 CHF.

For customer requiring import to Switzerland, a simple advice: take into account the import costs when calculating the total.