Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she ca... See more
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Overall not a bad site, easy to navigate and a good selection of games. Customer service is very quick and nice to talk to someone that doesn't use "cut and paste" response A few small negatives, t... See more
Company replied
Worth a laugh. Deposited got my bonus and played after you updated pragmatic play. Not even one scatter absolutely noting. Put your money elsewhere people. It's always this casinos with better reviews... See more
Company replied
Hi there I’m Do4 love I’m playing in this casino for 4 years now it’s amazing the live casino and the slot you have multiple option in the slot machine, and when you are deposit and withdraw it’s eas... See more
Company replied
Company details
Information provided by various external sources
Take your pick from THREE generous Welcome Offers and begin playing at your new favourite online casino. Whether you’re a slots fan, love a bit of Live Casino action, or want to take a shot at the jackpot – there’s something for everyone at MansionCasino! Powered by the Mansion Group, we are licensed and regulated by the globally respected UK Gambling Commission and Gibraltar Gambling Commissioner, both of whom are recognised for their stringent standards.
Contact info
732, Europort, GX11 1AA, Gibraltar
- United Kingdom: 0800 376 8375 International number: +44 208 1660060
- support@mansioncasino.com
- www.mansioncasino.com
You should know
3.5
Average
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Sabine has been an absolutely…
Sabine has been an absolutely delightful and extremely helpful host. Not only does she assist me with queries at a timely manner, I get efficiency and excellent customer service. The experience she carry’s is evident in her customer service skills. Thank you for everything you have assisted me with
September 7, 2023
Unprompted review
Excellent All round highly recommend
August 1, 2023
Unprompted review
Reply from MansionCasino
Hi Nicola! Thanks so much for taking the time to share your positive experience with us. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
I won and little bit but you guys will…
I won and little bit but you guys will do anything and force the player to cancel pending withdrawal
August 4, 2023
Unprompted review
Reply from MansionCasino
Hello Jon. Thanks for taking the time to give us your feedback and we are very sorry to hear that you’ve had a negative experience with us when trying to withdraw funds. As a fully licenced and regulated gambling site we are required to make certain verification checks before withdrawals are processed. This is to ensure that money is paid to the correct person and to protect our players. Remember that once your account is fully verified, you won't need to go through this process again the next time you want to withdraw. Lastly, kindly provide us with your account username or registered email so that we can investigate your case further, if you don’t wish to share that information here, then please get in touch with our customer support team.
Great casino absolutely my #1 favorite
Lots of games that I actually enjoy playing always seemed to be more then fair play consistently live chat is always extremely helpful and fast and very kind and well mannered I really have nothing bad that I could say honestly love the website and the design oh by the way this is Snow00mexican
June 28, 2023
Unprompted review
Reply from MansionCasino
Hey there! Thank you so much for taking the time to share your positive experience with us! We're delighted to learn that you enjoy our site, our portfolio of games, and that you're content by the service you've received by our Customer Support agents. If you ever have any issues with your account please get in touch with our friendly customer service team by phone, email or on live chat.
Just awesome
June 22, 2023
Unprompted review
Reply from MansionCasino
Hello there and thanks so much for taking the time to share your feedback with us! We are thrilled to hear about your positive experience at MansionCasino.com! Whenever you need assistance with your account, feel free to contact our friendly Customer Support.
SCAM SCAM SCAM
hey guys i would like to warn everyone about this please stay away they dont give you your hard earned money literally forcing me to commit suicide not trustworthy at they will say you have violated the terms even when you play sportsbet stay away guys they are real scammers the customer support is a waste they are scamming in broad day light i will be going on rampage to expose them on all sites and social media accounts all the good reviews looks like they are paid generic reviews STAY AWAY FROM THIS SITE THEY DONT GIVE YOU YOUR MONEY
June 19, 2023
Unprompted review
Reply from MansionCasino
Hello. Thank you for taking the time to share your experience with us although it depicts an unpleasant experience. In MansionCasino.com we are fully committed to creating a safe online casino environment for our all of our customers as their wellbeing is our utmost priority.
Due to this, we would personally like to look into your situation in hope that we will manage to amend the current situation for the better. Therefore, we kindly ask that you provide us with the details needed for allocating your account such as: username or email. If you do not wish to share such information here - please contact us via Live Chat, E-mail, or phone, so we can assist accordingly. We look forward to hearing from you.
The customer service rep was polite and…
The customer service rep was polite and resolved my issue quickly
June 17, 2023
Unprompted review
Reply from MansionCasino
Hey there and thank you so much for your positive review! If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or live chat.
Best casino online
Best casino online! Very honest agents and vip managers .. also have amazing slots and gaming roulette,, i feeling happy with enjoying playing in mansion casino ,, regards
May 22, 2022
Unprompted review
Reply from MansionCasino
Hey there and thank you so much for your positive review! We are thrilled to hear about your experience at MansionCasino.com! If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Friendly and helpful
May 13, 2023
Unprompted review
Reply from MansionCasino
Hi there! We highly appreciate your time providing us with a five-star review and positive feedback. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
Wouldn’t load games
Wouldn’t load games. Kept saying. Error and if they did load was glitching out
May 1, 2023
Unprompted review
Reply from MansionCasino
Hello Dawn. Thanks for taking the time to give us your feedback, even though your experience with us wasn’t positive on this occasion. Please get in touch with our Customer Support Team so that they can take a look at your case and assist further.
Reply from MansionCasino
Hello and thank you for your positive review. We highly appreciate your time providing us with a five-star review and positive feedback. If you ever have any issues with your account please get in touch with our friendly Customer Support team by phone, email or live chat.
She was so friendly and also give me…
She was so friendly and also give me the details that I should know and IV asked only one question! Thanx Jacky for your kindness and help 100 percent%
April 23, 2023
Unprompted review
Reply from MansionCasino
Hello there! Thank you so much for your positive review. Jacky will be delighted to hear that you had such a positive experience when dealing with them. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Way to go RANDY!!
Randy was a very helpful young man didn't keep me waiting for ages on the phone, he was very fast and efficient the best help I've had better than any other casino site that im with that's for sure I'll be making sure to play more often now on Mansion all thanks to Randy.
April 22, 2023
Unprompted review
Reply from MansionCasino
Hi there! Thank you so much for your feedback. It’s always great to read such positive comments from our customers and we will make sure to pass them on to Randy as he will be delighted to hear this as well. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Thanks randy
April 4, 2023
Unprompted review
Reply from MansionCasino
Hey there! We are glad to hear that you had such a good experience dealing with Randy and will be sure to pass on your positive comments to him. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
Fun but don't expect to win
If you want to get close to the real experience this is good however DO NOT expect to win. I play roulette and often leave only one or two numbers uncovered to see how fair the games are and more often than not within 3-10 spins the number I didn't place a bet on will come up. The bigger the bet the sooner the number you did not bet on will come true. The opposite where you do a single number bet is rarely true so read into that what you will LOL. Long story short if you want some mindless fun and don't mind losing what you deposit then this is a great site but if you are expecting to win then don't play on this site as casinos are there to make a profit not to make you rich.
In Response to Mansions reply I got a pay rise so my Iuck is by defintion up today which is what I have been waiting for since reading mansions reply about bad luck so I played on a RNG roulette game where I put money on all but 10, 11, 12 and what do you know 10 came up then 12 and finally 11. I tried a different strategy of only not betting on 32, 26, 0 and what do you know 3 zeros in the space of 8 spins :). I will also say there is a lot of the NEAR MISS EFFECT being used in their RNG algorithms but I still enjoy playing here as its fun and I am just giving my honest observation and feedback of my experience at this site based on game play and my own collection of statistics and common sense. Despite losing I like to troll the roulette wheel as it makes me laugh as I show my friends how shamelessly it takes my money LOL OR I am just that unlucky a person as Mansion has stated LOL. PS As I said casinos are there to make a profit but as long as you treat it as the entertainment that it is then you will treat what you lose as just the entry fee to any other form of entertainment like a concert or movie and you will be good. Don't blame the casinos for your losing when you do and take responsibility for you own lack of control if you take this form of entertainment too seriously and treat it as anything more than entertainment.
NOTE If I do want to make a bit of profit on roulette I normally play the live games where there are lots of other players and I will say I come away from those games far more satisfied the out come was due to luck :)
March 27, 2023
Unprompted review
Reply from MansionCasino
Hello there and thank you for your detailed feedback. We completely understand how frustrating it can be to have a streak of bad luck. However, all the games at Mansion Casino are regularly checked by independent regulators to make sure that they pay out fairly and correctly. The outcomes of our games are determined by a Random Number Generator (RNG) which ensures fair results for our players. Kindly provide us with your account username or registered email so that we can investigate your case. If you don’t wish to share that information here, then please get in touch with our customer support team.
The experience was way too easy and the…
The experience was way too easy and the response time is very very quick WOW!
March 20, 2023
Unprompted review
Reply from MansionCasino
Hey there and thanks so much for taking the time to share your positive feedback with us. Please know that whenever you need any additional assistance, you can always reach out our friendly Customer Support Team who are available 24/7 and would love to answer any questions you may have.
Randy was exceptionally helpful I was…
Randy was exceptionally helpful I was very very impressed with this casino so far
I would like to also add my friend signed up here aswell at my recommendation she has a good win her account was verified and her money in her bank 24 hours on the dot we are both highly highly impressed with this casino one of the best we have come across
March 14, 2023
Unprompted review
Reply from MansionCasino
Hello there! We are glad to hear that you had such a good experience dealing with Randy and will be sure to pass on your positive comments to him. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Mansion over the years have never…
Mansion over the years have never forgotten me and have always spoiled me on my birthday
March 8, 2023
Unprompted review
Reply from MansionCasino
Hey there and thank you for your feedback! It’s always great to read such positive comments from our customers. Our friendly customer support team are available 24/7 to help should you ever have any questions or issues, so feel free to contact us by phone, email or live chat.
Randy is a very good support executive
February 24, 2023
Unprompted review
Reply from MansionCasino
Hi there! Thanks so much for taking the time to share your feedback with us. We are glad to hear that you had such a good experience dealing with Randy and will be sure to pass on your positive comments to him. If you ever have any issues with your account please get in touch with our friendly customer support team by phone, email or on live chat.
Very fast response time and incredibly…
Very fast response time and incredibly pleasant and personable agent.
February 9, 2023
Unprompted review
Reply from MansionCasino
Hello there! Thank you so much for your positive review. Please know that whenever you need any additional assistance, you can always reach out our friendly Customer Support Team who are available 24/7 and would love to answer any questions you may have.
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