Marantz Reviews 

My Marantz device internet radio feature stopped working completely since January/February 2020. Instead it showed a message redirecting me to a really poorly designed PayWall website. It asked to pay a yearly subscription fee in order to continue using the internet radio feature of my Marrantz.
I was not informed about this during purchase in the RicherSounds store and it was not listed in the product specifications on the RicherSounds website.
It was an expensive purchase and it looks like a case of planned obsolescence. Under UK consumer laws, I should be able to use the features of the device I bought for at least 6 years. This is simply not a fair business practice on the part of Marantz.

Yamaha was using the same internet radio provider (vTuner) and when they forced a subscription, Yamaha immediately provided a firmware update for their devices so customer could continue to use the internet radio feature via free available alternative methods.

The fact that Marantz have made it clear we need to pay and that they won’t provide support via a firmware update to fix the issue is not acceptable under UK consumer laws.

Marantz receivers are terrible. Good luck trying to get a regular radio station to come in. Marantz stereos are the worst and overpriced.

I'm so disappointed in this company, so much problems with this expensive avr and their app it drives me nuts! It has NEVER been problem-free, canstant crashes and locking up itself, changing settings is a disaster and half the settings you change won't even apply, no matter if it's in the app or it's own screen, it might if the power has recently been pulled from it. If you buy one you might as well buy a wireless power switch because there's gonna be a lot of pulling the plug to force it to life or make changes, there is no built in power switch, power cable have to be pulled somewhere to cut it's power.

I am a lifelong audiophile and fan of Denon and Marantz audio gear. I recently purchased a $2500 amplifier from them to add to my home theater. I had a question about hooking it up to my other gear. I went on their website and easily found the option to engage in a chat session or call into customer service. I opted for customer service and immediately got through to a friendly voice that was not on the other end of the world in an unfamiliar accent. I asked my question and he quickly gave me the correct answer. It was clear that he wasn’t combing through a notebook for answers but knew them offhand. Knowledge of the product that he is representing is important. After ensuring I understood and that I had no further questions we were done. I quickly received a follow up email making sure I was satisfied, and with a link to sign into their owners account. I thought I had a problem with the new amplifier that evening, and I called back and got another agent. He too quickly found what was wrong and helped me out. This again was followed by a follow up email to ensure I had no further questions. To me, this is outstanding customer service. I dreaded having to call in anywhere because it is often difficult to communicate especially with technical things. Kudos to Marantz customer support.

Marantz doesn't support its products. No parts available after purchase. Company sucks.

What a shame we can't give a negative stars award.
Dealing with NR1711 amp which i was informed had a 3 year warranty.
Sevenoaks the agent took the amp for a repair for over 12 weeks promising if it broke again they would replace it.
Just 5 months later the same thing happens. Not misuse but a common fault. So £700 up in smoke because they have an issue, take 3 months to repair, it's not 3 years it's now 2 years so I have effectivelyy been tricked.
For the price of a court case I think I will be taking this route.
So be warned even the "rated" agents are in it for the money not content to give a srvice. They are charlatans.
Last point Marantz replied to a warranty question within 24 hours via email.
My complaint has had no reply now for 5 days.
Court it is then.

Called for some basic info on a product and the guy was rude and cold for absolutely no reason. Shame as I love my Marantz products and was looking to purchase more.

Jimmy, a supervisor from Marantz support, is uncaring, rude, and generally dismissive of an issue I'm having.

I contacted Marantz on July 7th for warranty work on an AV7705. After several emails and a phone call that day, Joaquin from Marantz support told me I could expect a shipping box to be delivered to me within 7-10 business days.

July 21st was the 10th business day and I didn't have the box. I emailed to follow-up, and Joaquin said they 'lost' my serial number, and I had to start the process over.
Then I provided the information again, and Joaquin stopped responding.
So I called. Then Ken from Marantz support said Joaquin no longer works there, and he failed to set the case up correctly and it 'slipped through the cracks.'
I asked for the shipping box to be sent overnight for the issues and delays. He put me on a brief hold, then returned and said they could do that. He said I'd have the box no later than 2 days.
That was last week.
Last week and this week, Jimmy from Marantz support simply told me that I have to wait 7-10 business days again for the box. Offered no care, no solution, and no support for this insane delay.

Marantz doesn't care. I called them, they said they can't transfer calls to anyone (supervisors).
I used their live chat, they also stonewalled me. They said they'd re-escalate to Jimmy, and he would email me within 48-72 hours.

I will never buy another Marantz product. This is the most abusive, mismanaged, and apathetic support experience I have ever had. Avoid at all costs.

Also this unit didn't even last 2 years without having a major failing, and it was the second-to-top-of-the-line Pre/Pro when I bought it.

Poor support.
When you buy Marantz, you can get unsolvable problems because they don't fix defects.
Censored reviews.
Models without defects are fine.

Most people only use these sites when there is a problem, which is perfectly understandable, but I want to report a great customer service experience. I have a Marantz CD 6007 which is a great sounding CD player. After 18 months, the flap on the optical output broke - which is a common issue in all devices. Of course, one could say it shouldn't break after 18 months but these things do happen. There is a 2 year guarantee (would have been 5 years if I had registered the player) and I contacted the firm that sold me the CD player. They absolutely refused to help, even though they had a duty to do so. So I called Marantz customer service who said the seller is responsible but they knew this seller was unhelpful so offered to have it repaired directly by Marantz. I sent the player back to Marantz (my own expense of EUR 9) and it was repaired and sent back in a week with no further charge. Marantz could have simply said we can't help as you have a contract with the seller but they chose to help. Excellent customer service and I would happily buy Marantz with confidence.

sent 2 emails, never got a reply

Avoid the shop.
Availibility is false.
afetr calling the customer service they ASSURE the orde is ready to be shipped.
A few days later after sevreal calls and emails to the customer service , they reply the product is not in stock and they don't have any solution.
they don't propose refund also.
they dont respect their home CGV : so you'll better avoid using this website.
In addition to that they are more expensive than third parties sellers.