The ordering process, despatch and customer service was excellent. Unfortunately Royal Mail let you down and have only just tried to deliver (which I refused) my order, which was placed on Tuesday the... See more
Company replied
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Marent was the only UK supplier I found who supply the narrow industrial type hook and loop fastener I wanted. Their prices are also very reasonable. Placing the order was easy, the website is well or... See more
Really helpful service. Was called to discuss my order to make sure the item ordered was suitable for my purposes and recommend alternatives. No attempt to persuade me to buy something more expensive... See more
Awful company to deal with, would not recommend. After service is non existent, rather than try and sort an issue they would sooner point blame at their customers. Avoid at all cost.
Company replied
Company details
Written by the company
Marcos Enterprise is honoured to be a licensed UK supplier of VELCRO® Brand Products since 2016. Since then, we have established ourselves as a reputable distributor and stockist of a large range of products from our warehouse here in Nazeing Essex. With our large and extensive stock we’re able to offer next day shipping with greater regularity than most other UK VELCRO® Brand suppliers. We also offer a cut length service from our premises which can also be available as an express service dependent on the type of tape and variation of lengths. Hook and loop tape has an endless amount of consumer and professional applications. From homemade crafting projects to cable management, we supply products that can be used for multiple purposes in a range of settings. We have self adhesive, sew on and heavy duty tapes available, as well as cable management solutions. We’re also working very hard behind the scenes to create greener and more sustainable products. At Marcos Enterprise, we are fully committed to going green, and are encouraging all of our suppliers and customers to follow us in our quest.
Contact info
Marcos Enterprise Ltd, Unit 71 Hillgrove Business Park, Nazeing, EN9 2HB, Nazeing, United Kingdom
- 02045132222
- info@marentgroup.com
- www.marenthookandloop.com
3.1
Average
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Marcos Enterprise Ltd
**THIS PERSON HAS NEVER BOUGHT FROM US AND WE DO NOT EVEN HAVE AN ANDREA THAT WORKS FOR US**
This has been flagged to Trustpilot and we have informed the police. The person responsible will be prosecuted
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Very poor experience with this…
Very poor experience with this business, there’s no customer service when dealing with issues, the products are incredibly poor, i would strongly advise people to look elsewhere.
May 15, 2025
Unprompted review
Reply from Marcos Enterprise Ltd
This person has never bought form our website, and we have no contact information for him. We have reported this to Trustpilot and are waiting for them to remove the review. You can se from the other reviews that we value our customers greatly, and the only other negative review was regarding Royal Mail, and that our service was good.
Great service
May 19, 2024
Good value and great service
Easy to order just what I wanted. Incredibly fast despatch. Competitive price.
May 10, 2024
Great
Needed a long Velcro strap and they had exactly what I needed, arrived quickly and worked a treat, thank you.
April 30, 2024
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Quick and efficient service and fast…
Quick and efficient service and fast response from the help desk. The items were exactly as described and arrived in good time
March 27, 2024
Prompt delivery and good quality…
Prompt delivery and good quality products
Highly recommended company
March 20, 2024
I was looking for a product with very…
I was looking for a product with very specific requirements. The gentleman on the phone listened to what I needed and then discussed the options and laid out the pros and cons of each. I was very impressed with their knowledge and professionalism. The product was despatched on the same day as ordering and is exactly what is required.
February 14, 2024
Got what I needed& speedily delivered.
January 8, 2024
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Easy ordering and quick delivery
November 20, 2023
Delivery failure
The ordering process, despatch and customer service was excellent. Unfortunately Royal Mail let you down and have only just tried to deliver (which I refused) my order, which was placed on Tuesday the 14th of November on a 'next day' 24hr delivery! Today is the 22nd of November? Cannot review the actual product as had to source from Screwfix at a higher cost to get me out of trouble.
November 14, 2023
Reply from Marcos Enterprise Ltd
Hi
We have been discussing this, and you agreed to remove the review, due to this being resolved. Please let us know if there's anything more we can do to help
Very quick delivery.
November 8, 2023
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Good choice
Good website, good product options, good delivery options, good delivery price, arrived next day as promised. Thank you.
October 18, 2023
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On time as ordered decent product
October 4, 2023
Pleased to use non rubber based…
Pleased to use non rubber based adhesive on the hook tape supplied.
October 3, 2023
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