Marimekko Reviews 

I am loyal tier 3 Marimekko customer who loves the brand and have always received excellent customer service from their Sydney store. However, I returned an online purchase nearly 3 weeks ago and have been absolutely APPALLED by the process and total lack of any communication from the company.

First it was difficult to navigate the website as a current “ friend of Marimekko” to receive my return label. After multiple attempts I received my return label and posted back my dress following the exact procedure outlined on the Marimekko website.

A few days later, on 20th May, I received advice from Australia Post that my parcel had been successfully returned to Marimekko. And now, 17 days later, NO communication whatsoever from Marimekko and certainly no refund!!

Twice I have emailed their customer service team and received an automatic response advising my email had been received. But ZERO response to my queries as to why my return was not being processed. Then I rang the customer service line number provided by the company - not once, but at least 15 times. Each time I received a recorded message indicating that the “ voicemail box is full and no message can be left”. I then did a google search to find an alternative phone number for the company. The alternative number “ has been disconnected “.

In desperation I contacted the excellent staff at the Sydney store to see if they could give me a way to contact the customer service team and find out what was happening with my refund. They explained that refunds are managed by a separate company and they have no phone number for them. They did, however, email the company to chase up my return refund. To date, no response.

So, Marimekko has been holding onto my returned dress for 17 days without processing my refund. And all lines of communication are at a dead end,

This is an APPALLING way to treat a loyal customer. I will NEVER again risk buying something on line from Marimekko!

I am so disappointed in the quality lately. I bought a dress that started falling apart at the seams after just two washes. For a premium Finnish brand, this is embarrassing. Customer service was unhelpful and refused a refund, claiming it was 'normal wear.' I expected better

Almost all my crockery is from Marimekko and it’s honestly such good quality - the printed plates still look new more than ten years on. I recently smashed a part of a teapot that I’ve had for several years - that was a gift so I couldn’t produce any receipts for - - and they went above and beyond to replace it. This is the sort of gesture that really instils brand loyalty! I have a couple of bags from there too and they’re beautifully designed and made.

High quality and quick shipment. Return and refund very well organized and quickly processed.

My parcel was marked “delivered” but went to a random pickup shop and a stranger signed for it. I never chose a pickup point. Customer service checked my details, then pushed me to chase the courier myself. The return portal link they sent didn’t work either. When I asked for help, they repeated that it was the courier’s problem. That’s not good enough. I bought from the retailer, so the retailer should sort misdelivery with the carrier, investigate, and resolve. No ownership. No proactive support. No solution offered beyond “contact UPS.” I asked for a refund or a proper replacement. Still waiting for a real fix. Poor process and poorer attitude. Buyer is left doing the legwork while the seller shrugs. Not recommended.

The Marimekko backpack (”Everything”) was delivered on time, and the design looks nice (with the exception of the oversized and somewhat tacky Marimekko label on the keychain).
However, the laptop doesn’t fit properly in the "laptop compartment", the magnetic closures don’t hold securely—so you risk losing items—and the mechanism for opening and tightening the bag is stiff and difficult to use.
When the backpack is filled, the top flap doesn’t fully cover the opening, and the straps don’t hold the weight properly—they loosen completely under load. Also the shoulder straps are made of a slippery material, which causes them to slide off your shoulders easily.
You also can’t fully pack the backpack, because if you do, it becomes impossible to close—the top flap is simply too small.
While the backpack looks stylish, it seems clear that it hasn’t been properly tested in real use.
What has happened to Marimekko’s quality?!

I bought a Marimekko mug, and it instantly brightened up my kitchen. Their designs are timeless and feel very Finnish.

I bought a Marimekko tote bag recently. The quality was excellent, and the print is so cheerful.

I wish, wish, wish I had read the Trustpilot reviews prior to my online purchase from Marimekko. As the company has a relatively high profile for its designs and is so well-known, I did not do so, more fool me. As so many others have said, the problem is with customer service, which is about as poor as it could be. I needed to return the dress I’d ordered; I followed the instructions on the website and received an email saying I would receive a return label “within a few days”. These few days stretched to a week, during which time I phoned twice and emailed. The agents I spoke to on the phone were either utterly clueless or being given very clear instructions to be as unhelpful as possible. Nobody could explain why a website, in 2025, could not produce a return label almost instantaneously as so many other companies do. Additionally, DHL, Marimekko’s delivery partner, sent both a QR code that didn’t work and had a website failure. Possibly not Marimekko’s fault, but it added to the frustration as I then had to wait in for a parcel collection. I do acknowledge that the return was quickly processed but the experience was such that I will never, ever order again from this company, however lovely their clothes might be. I have also promised myself that I will read Trustpilot’s reviews whenever I want to buy from a company I have not previously used!

Not what I was expecting, I wont say its a rip off, but certainly not really happy with the purchase

I ordered online on 19/03, and realised wrong items purchased. The email was sent to Marimekko few minutes later after the purchase asking if I could cancel or modify the order. I received their email on the next day and the customer service confirmed that my order has been cancelled. However, they are not processing my refund till now. I have reached out to them with a couple of emails and phone calls, no result at all! Currently they are being silent, not responding to my emails. DO NOT BUY ANYTHING FROM THEM. SCAM.

The worst online shopping
Never trust them will deliver by 1-4 days
CS of course have no idea and nothing they can do

Really poor customer service and attitude. I am trying to return an order. There was no return label in the package and customer service say they’ll send me one in a few days. I’m off on vacation tomorrow, which they are aware of, but they won’t get me a label sooner. The customer service agents attitude was unhelpful. I won’t buy from this company again.

Bought a few bathrobes for my husband and I. We love the bathrobes! So cute and we also have the regular house robes to wear around and when we go out to get the mail. I also have a few of their bags and the bags have such amazing quality! Will be a new brand that I will be buying regularly from now.

I received the Unikko bathrobe as a gift from a friend (priced at $239). The material is not absorbent, which defies its purpose. I had misplaced the invoice and couldn't locate it until June. At that time I contacted Marimekko for a return/reimbursement. It took me so long because I had no proof of purchase. They refused my request because it had exceeded the 30-day window. They further stated that "it is unfortunate that the material did not work out for you," putting this design flaw on me. This bathrobe is useless. Because I have been a Marimekko customer for 40 years, I expected a degree of flexibility from them -- for example that they would honor my request for a return with the explanations I provided. This is all very disappointing.

Maria provided superior customer service after FedEx reported my package delivered, which it was, but to a different town than where I live. After frustrating interactions with FedEx, Maria took over and said she would take care of everything, including getting me a replacement out asap. She kept me updated each step of the way.Thank you, Maria, you saved me so much stress. Deeply grateful~hh

Ordered various clothing items online. The prices were super cheap and seemed too good to be true. Little did I know that the goods were being shipped from China to Greece, where I live. From the beginning, the tracking was unclear as it was in Chinese, and even Google Translate couldn't help much. When the parcel eventually arrived in Athens, I was continuing to try and track when the parcel was out for delivery. Unfortunately the name of the courier company was not listed but I knew that the parcel in theory should arrive on a particular day. I stayed home, waiting for the call from the courier which is standard practice here, but no call came, and next I checked on the website, it said the package had been delivered.
I immediately contacted Marimekko by email and they said they would check with the courier. Each time I tried to follow up with them, they advised me to be patient.
Eventually the courier responded that the parcel had been delivered to my address and was signed for. I asked for the name of the courier company and proof of the so-called delivery. Marimekko said the courier refused to admit blame and washed their hands of it. I have things delivered here all the time - it's common practice in Greece, and this has never happened before. Marimekko wouldn't tell me the name of the courier company.
Anyway, I asked for a refund of my 90 euros which they told me would take 7 to 10 working days. after 12 working days I emailed again to ask why the money hadn't been refunded. "It's with the back office" was the reply. No heading, no signature, no details in the email. Extremely poor.

I waited another few days and asked again. They again told me to be patient. I emailed again - they said the refund had been requested and that it must be the fault of my bank. I checked with my bank - an international bank that is always super quick with money transfers and they definitely were not holding onto any funds. They advised what details about the refund I should ask the company for.
I asked them to provide these details as proof that they had processed the refund. I also told them that if they did not provide this, I would be contacting the Finnish KKV, which deals with complaints about businesses from the public.
Miraculously, my money appeared in my account the next day. It took almost a month of pestering them before I finally got my money back, minus 15 euros for shipping - which is a joke considering it was never shipped to me.
I would never buy anything from this company again, and if I had read these reviews beforehand, I wouldn't have bought anything to start with. They are not transparent about the goods coming from China, and their customer service is just pathetic. If I hadn't threatened them with going to the KKV, my guess is I would still be waiting for my money. They really just don't care.

From Australia -

Great clothes, great style, great quality -
all let down by poor customer service.

The online returns process is not representative of a global fashion house. In short, when returning an item (at your cost), they don't offer a credit note - but rather a promotion code. Which means you're limited in what you can use that "credit" on - i.e. you can't use it on sale items - you're forced to only use it on full priced items - not something you'd expect from a global fashion house. To be frank, I've actually never encountered this type of returns policy.

Additionally, the online customer service team is slow to respond. I don't think they've ever answered the phone once in the numerous times I've called at different times of the day, different days - even after leaving messages. I've missed out on sales promotions on account of delayed responses. Again, not something you'd expect for a brand like Marimekko.

In future, avoid the online shopping unless you're absolutely certain you're going to keep it.

The retail store staff are usually fantastic but not always practical to get to - which means less Marimekko shopping for me because I don't want to deal with their online customer support. Which is a shame because I've ended up shopping a lot less with Marimekko as a result of my experiences.

TLDR - great fashion, great clothes - let down by customer service and bizarre Returns Policy.

Marimekko vip com arr never a reelt shop online . I didn't get my order after 2 months.
Email them many times.. slowly respond and they gave me a fake tracking numbers. Then in the end I haven't gotten myorders. marimekkovip.com a fake shop online . Never buy anything from them

I ordered from your outlet store 4 days ago (Dec 16), paying by credit card, WITHOUT being informed that the items would ship from CHINA! My bank account activity has listed a transaction with a company called BB-AIMPUZZLE HONG KONG, citing an amount higher by 5 euros than the initial one. The "tracking site" provided by Marimekko's email (if indeed it was Marimekko) continues to state "ORDER NOT FOUND" FOUR DAYS AFTER my order. I have of course cancelled my credit card. If items do arrive I shall be very surprised but will modify my review. For the time being I consider myself one of many victims of scam. I should have paid attention to all the negative comments under your Facebook commercial.