Markblake Reviews 

Shocking customer service and unfinished haircut!
I paid £91.49 for a haircut at this salon which was completely uneven and substandard. In line with my consumer rights, I returned for a scheduled appointment to have the cut corrected.
Instead of a professional service, the stylist, Grant, was hostile and launched into a personal attack about a 4-minute delay (due to a road closure), which left me in tears in reception. Grant then agreed to quickly look at my fringe, but after making just three cuts, he abruptly removed the gown and refused to continue, leaving me in the salon with an uneven, half-cut, and completely unfinished hairstyle.
While the receptionist kindly apologised and later on the phone admitted Grant's behaviour was entirely unacceptable, the management (Jade) has completely refused to refund the £91 for the ruined service. Instead, they hid behind "terms and conditions" and suggested I travel 40 miles to their Cheltenham branch to get it fixed again. Under consumer law, I am absolutely not required to travel an hour away or return to a hostile environment after a failed correction.
I am deeply upset by this intimidating experience. Management has forced a deadlock, and I am now taking this matter directly to Trading Standards and the Small Claims Court. Avoid this salon if you expect professional behaviour or respect for your consumer rights.

Fantastic customer service from Mark Blake Cirencester.
My daughter booked her prom hair at Mark Blake in Cirencester and like any 16 years old, she was incredibly excited for her special day. On the day, I received a call from the salon to say that the colour specialist had been taken ill and rushed to hospital and unfortunately they had no one available to do my daughter's hair. She was absolutely devastated.
However, after several phone calls and a lot of effort from the manager Jade and the lovely receptionist Sienna,they managed to arrange for someone to come over from other branch (salon) just to do my daughter's hair. I can't thank the team enough for going above and beyond to make sure she didn't miss out. Their dedication and great customer service turned what could have been a very upsetting day into a wonderful experience.
I had one very happy 16 years old and her hair looked absolutely beautiful. Thank you so much to everyone at Mark Blake for your outstanding customer service. I would highly recommend them.

Chris is amazing loved my cut

I don’t know yet but I will be trying Mark Blake raspberry chewable tablets for hair.