Markel Direct Reviews 

Roy Chizana was a great
He help me define the right cover for us.

Thank you again
Lee

R. Chizana carried on the good of the previous staff. Super professional and very detailed. Thank you for the support.

Excellent service and support from Patrick

We recently arranged charity insurance through Markel for our charitable association, and Patrick Hills was extremely helpful throughout the process.

Patrick took the time to understand our requirements, explain the different levels of cover available and answer a number of questions regarding trustees' liability, volunteers and additional insurance options.

The whole process was straightforward, with clear communication, prompt responses and competitive pricing. Patrick was professional, knowledgeable and patient throughout, making it much easier to find suitable cover for our charity.

Very pleased with the service received and would happily recommend Patrick and Markel to other charities looking to arrange insurance.

Roy was super helpful setting up insurance for my new business! Thanks Roy 👍🏻

An excellent service. I called today and within an hour Harrison was able to sort my entire insurance out for me. He explained everything clearly and the policy was extremely in my price range and covered me for everything I needed. Many thanks!

Quick response, applied a discount, very informative and helpful. Thank you, Patrick Hills, and Lewis Rendall!

Kamran made the whole process very easy and answered all my questions fully. I'm glad I chose to use Markel for my insurance.

Highly recommended. Very helpful staff and it was a real person on the phone.

The call was answered promptly. The assistant was very knowledgeable, provided me with the relevant information to enable me to make a decision. The service and the insurance is excellent.

From the first contact with customer service, the whole process of business insurance was explained completely helping me to understand what I actually needed for my business.
Staff were very courteous and friendly. And the whole process was first class service.

Roy, our customer advisor was brilliant. Went above & beyond with helping us. Company is very efficient and offer great cover for all of our CIC business insurance needs. A1

Great staff. Very informative polite and passionate. Also very Affordable rates.

I had a very good experience setting up my public liability and professional indemnity insurance with Markel. Insurance Sales Adviser, Rubina Rashid, was extremely helpful and very professional.

Patrick Hills clearly explained the kind of insurance I needed and was knowledgable about what kind of public liability/indemnity would be best. He was flexible and waited for my availability. I was really glad to have a person to speak to while arranging a new insurance package for the first time, rather than navigating this entirely online.

I was searching for business insurance in the process of setting up my company. When contacted MARKEL I was impressed with Patrick's knowledge on everything I needed and without wasting time I agreed to insure my business with MARKEL. I can recommend wholeheartedly this company without any reservations.

I spoke with Jordan Williams at Markel Direct about professional indemnity insurance for my business, JSH Law Ltd.

Unfortunately, Markel wasn’t able to provide the particular cover I needed, but I still came away from the call extremely impressed with the service I received.

Jordan was exceptionally polite, knowledgeable and genuinely eager to help. He took the time to understand what my business actually does, talked me through the insurance position clearly and tried to find a solution rather than simply ending the conversation once it became apparent that Markel couldn’t provide the cover.

What particularly stood out was the quality of the customer service. I never felt rushed or like I was just another enquiry. Jordan was professional, personable and clearly understood the products he was discussing.

It is quite unusual to leave such a positive review when you haven’t actually been able to purchase the product, but the way Jordan handled the enquiry deserves recognition. I would have been very happy to insure with Markel based on the service I received from him.

Thank you, Jordan — genuinely excellent customer service.

Roy was very clear and careful to make sure the policy would be everything I needed. It was a fairly unusual combination involving Forest School but he was knowledgeable and capable in every way.

I know very little about insurance and its legal jargon, but Patrick took me through everything and made sure I understood what I was signing up for. He was very patient and always gave me examples of situations when I wasn't sure if I needed a particular cover or not. He didn't oversell and was a pleasure to deal with. Thank you Patrick.

Good and speedy service, from the online application to a next day call back and discussion of background and risks. Your rep made clear how the premium worked and what it covered and then provided immediate cover. Really appreciate this service, price and understanding of us as a small voluntary organisation.

This being my first time to ever need Public Liability Insurance for a new venture, I felt extremely out of my depth. Bilal Malik shared his knowledge and broke everything down for me. He was approachable and he had so much patience if I didn't understand something. No question was too much. The communication was next level, whether it be by email or phonecall. Thank you for everything Bilal. You made this experience alot easier.