Markethairextension Reviews 

409
•
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Placed 3 orders 2 weeks ago, still waiting for my order. The customer service is awful, I have emailed several times with no reply, I have tried calling the “toll free” numbers where is just rings. T... See more

Rated 5 out of 5 stars

I order quite frequently since discovering the website, they are much more affordable than ones you find on Amazon. Better quality also. I purchase 24 inch black extensions and sometimes some blonde o... See more

Rated 5 out of 5 stars

Overall good experience. I ordered 9PC 22 INCH clip in extensions in shade #16, on the 7th of January 2023. They arrived 19th of January 2023, so within the promised 10 business days (for Australia, N... See more

Rated 5 out of 5 stars

My 5th time ordering from here, 2 full heads per year of the nano ring 24” red extensions, they are just perfect EVERYTIME! The length is amazing and the quality is second to none, the nano links are... See more

Company details

  1. Hair Extension Technician
  2. also in
  3. Hair Salon

Written by the company

Customer Service Working Time: 9 a.m. to 6 p.m., Monday–Friday Rest on Saturday and Sunday Times Will Vary When Meet Special Case MarketHairExtension is committed to offering the best hair products. MarketHairExtension has provided hundreds of customers with superior quality hair and won worldwide acclaims. We are very involved in the process of selecting great products that perform exceptionally well. All of our hair products are 100% remy human hair without aciding. We strive to give you the best advise and tips as we believe our continued growth depends on our commitment to passionately work to surpass your expectations every time you shop with us.


Contact info

3.1

Average

TrustScore 3 out of 5

409 reviews

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Asks customers to review

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Replied to 30% of negative reviews

Typically replies within 24 hours

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3.1

All reviews

(409)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed 3 orders 2 weeks ago

Placed 3 orders 2 weeks ago, still waiting for my order. The customer service is awful, I have emailed several times with no reply, I have tried calling the “toll free” numbers where is just rings. The chat bot called Laurel is worse than useless.
I have 3 clients this week wanting these hair extensions and not sure they will be getting the service they require

July 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Scammers

I placed my order on June 17, and it still hasn’t shipped.

After contacting customer service, I was assured it would ship the following day, but that never happened. At this point, I’m requesting a full refund, as the order has not been fulfilled and the promised shipment did not occur.

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed with my…

Extremely disappointed with my experience with Market Hair Extensions. I placed an order worth almost €400 and have been completely ignored ever since.

The tracking information provides no useful updates, and despite emailing and using the live chat multiple times, I still haven’t received any clear information about where my order is or when I can expect it. The chat agents simply say they will email me, but no one ever follows up. They also closed the tab on me when I try to chat to them, this has happened numerous times!!

After reading other reviews, it seems I’m not the only customer experiencing this, which is very concerning. As a business owner myself, I understand that delays can happen, but completely ignoring customers who have spent hundreds of euros is unacceptable.

I would strongly advise potential customers to think twice before ordering until this company improves its customer service and communication.

July 1, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Hello, I requested a return for a product that is unusable.
I still haven't received the return instructions. Are you waiting for the return window to expire? You are authorized scammers.

June 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Great quality

Great quality! Using these extentions for years. Always on time. And great prices and discounts.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

Contrary to their response I DID NOT…

Contrary to their response I DID NOT recieve anything CLOSE to a satisfactory resolution. Despite sending muliple photos and videos to the ALL FAULTY and broken machine.
It is now in the hands of paypal.
This company should be ashamed of themselves.

February 24, 2026
Unprompted review
Markethairextension logo

Reply from Markethairextension

Dear J. Spriggs

We’re truly sorry for your experience and understand your frustration.
We did review your photos and videos and offered solutions for the hair (replacement or refund). Regarding the 6D machine, all units are tested before shipping, but we are still willing to further check and assist.

Please note there may have been a slight delay in our response due to the weekend, but your case is important to us.

We see this has been escalated to PayPal, and we will fully cooperate to resolve it fairly. You’re also welcome to contact us directly at customerservice@markethairextension.com, and we will prioritize your case.

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Rated 5 out of 5 stars

Quality every rime

I have used this company many times. I use tape in extensions, they are quality extensions, price is fantastic, shipped and delivered in a timely manner and always as described! 5 stars!!!

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS SCAM

DO NOT ORDER from this business. My order arrived weeks late without any communication as to why. The hair was so thin and knotted it was unusable. I repeatedly tried contacting customer service via email and the online chat. They ignore my emails and cut the chat off when they find out I want a refund.

Stay well clear of this business.

EDIT: still ignoring my emails despite the fake response on here.

Hair is NOT human hair as advertised.

February 21, 2026
Unprompted review
Markethairextension logo

Reply from Markethairextension

Dear Samantha,

We are genuinely sorry to hear that your experience did not meet expectations. This is never the standard we aim to deliver.

While shipping delays can occasionally occur due to customs processing or peak logistics periods, we fully understand how frustrating it can feel when communication does not meet expectations. For that, we sincerely apologize.

Regarding the product quality, our hair extensions go through quality checks before dispatch, and concerns such as excessive thinning or tangling are not typical of our products. That said, if any item does not meet your expectations, we absolutely accept returns and provide refunds in accordance with our return policy.

We take feedback seriously and would never intentionally ignore a customer seeking assistance. We have reached out to you directly to resolve this matter as quickly as possible. If you are still willing, please contact us at customerservice@markethairextension.com
with your order number so we can prioritize your case immediately.

We remain committed to improving our service and ensuring every customer feels heard and supported.

Kind regards,
Jacky
Customer Support Team

Rated 5 out of 5 stars

I have ordered from here for years up…

I have ordered from here for years up to maybe 6 years ago. I would get ponytail pieces and clip ins. Prices are way cheaper than alot of retails and it's good quality m just ordered another pair of curly clipons as I haven't ordered in a long time. Exited to receive this. Thank you!

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Testimony

I’ve trusted Market Hair Extensions for over 10 years, and they’ve never disappointed me. I’ve worn different types of their extensions, and the hair quality is always beautiful and long-lasting. It’s rare to find extensions that are both affordable and durable, but this brand delivers every time. Highly recommended

February 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Indian hair extension

Indian hair extension, Very good quality this year went with 9 pieces of hair and white blonde hair 34 inches to dye it pink last year was 10 pieces bleach blonde so changed it up this year to white blonde you would really get the 12 month mark out of them if you treat them like the way you treat your own hair even longer would recommend white blonde if your going for a red pink blue colourful colours

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

I love Markethairextension

I love Markethairextension as I always find the perfect colour match. I have used different hairextension products over the last 15 years and have always received high quality and good customer service. Have recommended this page to friends and will continue to shop here.

October 16, 2025
Unprompted review

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