Charged twice after written cancellation request, no response
Marosa handled my German VAT deregistration adequately, and for that the service was fine. However, once the deregistration was confirmed (30 June 2026) and all returns filed, I requested cancellation of the monthly €100 subscription in writing on 20 July 2026.
They acknowledged my email but took no action. My card was charged again on 13 July and again on 13 August - €200 in total after my cancellation request. I followed up twice. No response.
I have now had to raise chargebacks with my bank and escalate internally within Marosa. For a professional VAT compliance firm, this billing conduct is completely unacceptable. If you plan to close your account with them, cancel your card details before you do.








