Awful AI company
Awful AI company, with no acknowledgement of counter claims. I'm not against AI being used but I am against not allowing any kind of counter arguement. It is not legal.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Try MARQ VISION for Free. Create an amazing customer experience with MARQ VISION. Effortlessly record the packaging process and send customized videos to your customers.
United States
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful AI company, with no acknowledgement of counter claims. I'm not against AI being used but I am against not allowing any kind of counter arguement. It is not legal.
completely bogus and fake. dont waste money
I was selling brand new with tags Veja brand shoes on Vinted, a common second-hand resell site. I received this message: "It's been flagged to us by the following intellectual property rights holder: Marq Vision Inc. [email redacted] that an item you've uploaded on Vinted is potentially counterfeit."
I purchased these Veja shoes directly from an online boutique in January 2025 that was licensed to sell Veja shoes. I provided the original confirmation for the order, screenshots of my credit card history that shows the purchase on the correct date, photographs of the shoes in the original box, and photographs of the original product labels and barcodes on the outside of the box. According to MarqVision Inc's website, they are 99% accurate at using their AI to detect fakes. I doubt that I am among the 1% of cases where they messed up, especially after reading their terrible reviews on TrustPilot and others that report similar situations. This significantly soured my opinion of the shoe company that hired MarqVision Inc to do such a sloppy job.
Terrible company, makes reports with fake claims. No proofs, just defamation.
Marqvision filed a counterfeit complaint (ID: 20421266391) against our Amazon seller account for a hometown souvenir hat for a small town in Texas. The town name on our product refers exclusively to a geographic location, not any brand or trademark. There is no brand logo, no iconic imagery, no commercial symbols of any kind on the product.
At Merch Town, we have been producing legitimate souvenir and personalized merchandise since 2019 and are a recognized leader in this space with millions of products, including hats, t-shirts and sweaters, across major marketplaces.
The complaint was filed without any apparent human review of the listing content, which clearly and repeatedly identifies the product as a Texas town souvenir. The "counterfeit without test buy" classification on our Amazon account is severely damaging and entirely unwarranted.
We reached out to Marqvision directly using the contact provided in the complaint notice to request a retraction and have received no response.
This matches a clear pattern visible in other reviews here: AI fires complaints indiscriminately, no human reviews the output, and when sellers reach out to dispute false positives they are met with complete silence.
Zero accountability. Zero human review. Zero recourse.
If you sell online, be warned: automated enforcement systems like Marqvision will flag your listings based on keyword matching alone with no regard for context, product type, or actual trademark use.
Other legitimate sellers including authorized retailers have reported the exact same experience.
And when they get it wrong, they go silent.
This company does not care about laws or about honesty. They claim to eBay/eBay that items are copyright when they are not and then ignore correspondence, resulting in bankruptcy.
This company is a scam. Their AI runs wild, providing false reports. I contacted them numerous times and have yet to receive a response.
My experience as an authorized Mattel retailer was perfectly smooth — until this so-called “trademark management firm” decided to let artificial intelligence run wild. Their system now enforces trademark “compliance” without even understanding who the real license holders are.
They never bothered to contact companies like Bendon Inc., who have been paying royalties to Mattel since before the firm’s owner probably finished high school. Instead, they blanket-enforce nonsense that disrupts legitimate business operations and damages trusted retail partnerships.
If this is their idea of “brand protection,” it’s really just brand confusion wrapped in arrogance and automation.
Man I paid for their service but never got anything!!!! I reached out multiple times but never got an email back!!!! BEAWARE, this is not a serious company, big SCAM! I hope to make other companies aware so they won't get scammed like we did!!!
I signed up with MarqVision and made a payment expecting their brand protection services to begin as described. Unfortunately, after the payment was processed, I received no updates or deliverables. I tried contacting their support several times but didn’t get a satisfactory response or any service rendered. I’m very disappointed with the experience and needed to go through legals to get a refund
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.