Martindales Limited Reviews 1,008

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 302 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and efficient, often highlighting their politeness and friendly demeanor. The service provided is frequently described as excellent, with many appreciating the clear communication and timely completion of work. Reviewers are particularly impressed with the high quality of the products, noting that installations look fantastic and are executed with great attention to detail. However, some people were dissatisfied with the quality of workmanship, citing issues like visibly used or damaged parts being installed and doors not fitting properly. A few other people also felt that the customer service was unprofessional, mentioning instances of rudeness and a lack of feedback.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their efficiency, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the overall... See more

Product

Customers consistently note positive experiences with product quality, with many expressing satisfaction with... See more

Customer service

People report positive experiences with customer service, highlighting clear, polite, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Don and Curtis did an outstanding job replacing our bifold door glass panel. From start to finish, they were professional, knowledgeable, and efficient. They took great care while working in our home,... See more

Company replied

Rated 5 out of 5 stars

Gavin and Jamie who installed the back door were the most polite workers we have ever had in our house. They were extremely efficient, knew their job and replaced the door without any physical signs o... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Martindales more! They removed our broken door, they fitted a temporary one and then finally installed our amazing new door. Graham and Ian are incredibly professional, kind, polit... See more

Company replied

Rated 5 out of 5 stars

Mat and Jim came initially to make secure after a burglary left our conservatory doors damaged beyond repair. They left with us feeling very secure. They returned to fit the replacement hardwood doors... See more

Company replied


Company details

Written by the company

Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality

Great quick, clean, polite and quality work from Graham and Ian

June 4, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Danny,

Thank you for taking the time to leave your feedback, great to hear Graham and Ian delivered on all fronts. We'll make sure they see this. Much appreciated!

Best regards, The Martindales Team

Rated 5 out of 5 stars

Graham and Ian were polite efficient…

Graham and Ian were polite efficient and got the job done quickly many thanks

June 4, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Marta,

Thank you for your kind words — we'll pass these on to Graham and Ian. We're really pleased they could get the job done efficiently for you. Thanks very much for taking the time to leave a review.

Best regards, The Martindales Team

Rated 5 out of 5 stars

These guys were so friendly and helpful…

These guys were so friendly and helpful and did everything to make sure the repairs were done as quickly as possible.the actual repair was really quick and attention to detail was spot on. They are a credit to the company. Thank you so much.

June 4, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Jane,

Thank you so much for taking the time to leave this feedback — it really means a lot. We're very glad we could get everything sorted quickly and to a high standard. Please don't hesitate to get in touch should you need us in the future. Thanks again.

Best regards, The Martindales Team

Rated 5 out of 5 stars

I would like to thank Don and Curtis…

I would like to thank Don and Curtis from Martingales Limited for the excellent service they provided today. Although I was busy when they arrived, they waited patiently for me and were courteous and respectful throughout their visit.

They fixed my garage door efficiently and neatly, keeping me informed about the work as they progressed. Their professionalism, positive attitude, and friendly smiles made the whole experience pleasant. They also respected my property and cleaned up thoroughly after completing the job.

I am very pleased with the quality of their work and would highly recommend them. Thank you, Don and Curtis, for your outstanding service and professionalism!

June 3, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Oladolapo Afonja Jonah,

Thank you for taking the time to write such a thorough review. Comments like this mean a lot to the team — we'll make sure Don and Curtis both see it. Outstanding service and professionalism is what we strive for on every job and we're pleased to hear this was delivered. If we can be of assistance again in the future, please don't hesitate to get in touch.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Graham has done an excellent job

Graham has done an excellent job, very polite, neat and tidy.

June 3, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Susan,

Thank you for your review. It's great to hear you're pleased with the work we carried out and Graham did an excellent job. We'll be sure to pass it on.

Best regards, The Martindales Team

Rated 5 out of 5 stars

I have one big glass frame on my door…

I have one big glass frame on my door broken, and the repair was quick and very well done, took only 20/25 minutes and Graham was super kinds and professional executing the repairs. Thank you a lot.

June 3, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Bruna,

Thank you for taking the time to leave a review — really glad to hear the repair went smoothly and that Graham looked after you well. We'll make sure he sees this.
If you ever need us again, please don't hesitate to get in touch.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Replacement porch.

Martindales replaced my porch which had been badly damaged by a car which left the road. The entire process went seamlessly.The man who came to measure up for the replacement porch arrived as promised and a date was agreed for the work to be done .I received a courtesy e mail telling me when the men would arrive and they turned up as promised. They worked very hard and my new replacement porch looks lovely. The old porch was cleared away and everything was left neat and tidy . I am so pleased.

May 29, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Mrs Wilson,

Thank you for taking the time to leave such a detailed review. We're really pleased the whole process — from the survey through to the installation — ran smoothly, and that you're happy with how your new porch has turned out. We'll pass your kind words on to the team. Thanks again for your feedback.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Quick efficient and friendly

Quick efficient and friendly. Don and Curtis would highly recommend

May 29, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Jon,

Thank you so much for your review, we'll pass this on to Don and Curtis. We really appreciate the recommendation! If you ever need us again, please don't hesitate to get in touch.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Shattered bifold door glass.

Having shattered one of the glass panes of our bifold doors just before the Easter bank holiday Martindales staff were super efficient in handling all aspects of our claim. From arranging for emergency call out to make safe with in 3 hours of first contacting our insurance company to communicating the status of the repair until the guys came and quickly replaced the defective panel everyone was clear, polite and professional.
A great team effort, thanks.

May 21, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Mike,

Thank you kindly for taking the time to provide feedback about your experience. It's good to hear everything ran smoothly from the initial call-out right through to the repair being completed, and that the team kept you updated along the way. We'll make sure your feedback reaches everyone involved. Thanks again.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Don and Curtis have replaced a pair of…

Don and Curtis have replaced a pair of patio doors and a sliding patio door after a burglary. They have done an excellent job. I am very pleased with everything that Martindales have done. Everyone has been really helpful and I am so pleased with the work they have carried out.

May 21, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Ian,

Thank you for taking the time to leave such positive feedback. It's great to hear Don and Curtis did an excellent job, and that you felt well looked after throughout. We'll make sure your comments are passed on to them. Please don't hesitate to get in touch should you need us in the future.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Excellent communication by the staff

Excellent communication by the staff, fitted window well. Good service. Overall quality job.

May 21, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear James,

Thank you for taking the time to leave a review. We're delighted to hear the job was completed to a high standard and that you found our team communicative and professional throughout. If you ever need us again, please don't hesitate to get in touch 😊

Best regards, The Martindales Team

Rated 5 out of 5 stars

A great days work by the Martindales’…

A great days work by the Martindales’ team. Two very well made and finished bespoke doors were installed by a skilled carpenter. Thank you.

May 8, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Sarah,

Thank you for taking the time to leave a review. We're really pleased to hear the installation went well and that you're happy with both the quality and finish of the doors. We'll make sure the team receives your feedback. Please don't hesitate to get in touch should you need us in the future.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Great job

Graham and Ian did a great job on a very large pane. Very professional. Would recommend.

May 20, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Simon,

Thank you for leaving a review and for mentioning Graham and Ian — we'll be sure to pass your comments on to them. We're pleased to hear the job was completed to a high standard. Thank you for the recommendation, and please don't hesitate to contact us should you need us again.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Great service came out and done the job…

Great service came out and done the job they said they would very tidy and very pleasant work men can’t thank them enough for fixing somebody else’s problem first class

May 19, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear John,

Thank you for taking the time to leave such a positive review. We're delighted to hear the team arrived, carried out the work to a high standard, and left everything neat and tidy. We'll pass your comments on — feedback like this means a great deal. Please don't hesitate to get in touch should you need us again.

Best regards, The Martindales Team

Rated 5 out of 5 stars

New garage door.

Graham and Ian to put new garage door. Both men were very polite. Got straight on with the job. Quality of his work was excellent aaa+.

May 14, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Thank you so much for your positive feedback. We're glad Graham and Ian got the job done well and that you're happy with their workmanship. We'll pass your comments on to them both. If you ever need our services again, please don't hesitate to get in touch.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Mark and Connor window replacement

Mark and Connor came round to replace an upstairs window. Lovely guys, respectful and tidy. Put dust sheets down and installed the window and took the old one away. Window is good quality and solid, would highly recommend this company and would use them again. martindales have two exceptional window fitters - thanks for everything.

May 13, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Stephen,

Thank you for the great review! We'll be sure to let Mark and Connor know — it's really good to hear they left such a good impression. Respectful, tidy and quality work is exactly what we're about, so it's great to know that came through. We'd be thrilled to assist you again in the future should you ever need us.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Excellent service

Excellent service - workman turned up on time and did a great job

May 12, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Thank you so much for the kind words! We’re thrilled to hear our fitter arrived on time and that you’re happy with the work. If you ever need our services again, please don't hesitate to get in touch.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Churchills sent a guy to assess my…

Churchills sent a guy to assess my garage for damage to my door. The guy didn’t introduce himself, gave me no feedback and wrongly reported damage to the interior, unrelated to the door, dreadful unprofessional company which has ended up costing me over £500

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic workmanship and coordinating…

Fantastic workmanship and coordinating of works with both the manger Harry and Graham the engineer very polite I was kept updated by a Harry and Graham was also polite and cleaned up after himself lovely man

May 11, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Paulette,

Thank you for taking the time to write a review! We're so pleased to hear you're happy with the service provided by Harry and Graham and our wider team. We'll be sure to let them know.

Best regards, The Martindales Team

Rated 5 out of 5 stars

Don and Curtis top job well done

Don and Curtis did a wonderful job replacing my fire damaged windows, even hoover up afterwards, top job xxxx

May 8, 2026
Unprompted review
Martindales Limited logo

Reply from Martindales Limited

Dear Angela,

Thank you so much for this lovely review! We'll make sure Don and Curtis know how much their work is appreciated. We hope your home is feeling back to normal very soon.

Best regards, The Martindales Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look