The phone holder I needed was clearly identified, and the order process was easy! The holder was easy to install, and performed flawlessly during a recent 1700 mile trip.
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Review summary
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Perfectly fits but doesn't have high quality. Acceptable though.
I placed an order for the product I needed and it was fast and easy. This was the only site that had the exact item I needed. The fitment was a little off but nothing that was a deal breaker. I will b... See more
I ordered a phone holder for the Volvo EX90, but received one designed for the EX60 instead. After several email exchanges, the company ultimately offered a full refund. Their customer service was... See more
Company details
Written by the company
Martoffes is an online store specializing in practical, well-designed car accessories for everyday drivers. We focus on compatibility, reliable quality, and clear product information so you can choose the right fit with confidence. We ship directly from our international warehouse and provide tracking on every order. Our support team is available to help with product questions, fitment checks, and after-sales assistance to make sure you’re satisfied with your purchase. Our goal is simple: offer useful car accessories at fair prices, with a smooth shopping experience and responsive customer service.
Contact info
444 Alaska Avenue Suite BBF922, 90503, Torrance, CA, United States
- contact@martoffes.com
- www.martoffes.com
3.5
Average
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
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Does not fit as advertised.
Ordered a cell phone holder advertised for 2026 Toyota Highlander. Arrived - does not fit. Not even close. Emailed and asked for a refund. Received a reply offering us a partial refund and we should just tape it down. Tried to adapt per their suggestion - road vibration quickly dislodges the holder. Emailed three times requesting a full refund and they are ghosting us. We have a useless piece of plastic and out $38.97. Lesson learned.
October 1, 2026
Unprompted review
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I was unsure of how to mount the phone…
I was unsure of how to mount the phone mounting bracket to my dashboard and had multiple attempts. I contacted Martoffes through email and they sent instructions within 1 hour. The instructions were exactly what I needed and the bracket fits perfectly. The dash vents and hazard switch are not blocked by the bracket and the installation meets what my engineers mind was looking for. GREAT customer service from Martoffes.
October 28, 2026
Unprompted review
You sent me a phone cradle when I…
You sent me a phone cradle when I ordered a screen base 14.9” for my 2026 BMW X5. Not satisfied at all!
October 14, 2026
Unprompted review
Satisfied Customer
I’m wonderfully surprised on how well the bracket fits my Toyota Highlander. This keeps my IPhone from interfering with my display screen. Customer service helped me in finding the correct size I needed for my extra wide screen.
October 13, 2026
Unprompted review
Slow shipping but worth the wait
Slow shipping but worth the wait. Good product. Will buy again.
October 9, 2026
Unprompted review
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Amazing customer service
Amazing customer service. Theteam focused on my concern and fixed the problem immediately.
September 23, 2026
Good quality key covers and initially I…
Good quality key covers and initially I ordered the wrong one as you had to order by shape. They all looked similar. They replaced my order promptly no questions asked.
October 6, 2026
Unprompted review
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I purchased a phone holder for my car…
I purchased a phone holder for my car it was the wrong size I contacted you and got response to what I should do I sent photos of the wrong one and the size and car I need it for but have not heard back has to what will happen next
Todd
September 18, 2026
Great Customer service
Great Customer service. These guys went above and beyond. I ordered the wrong part and they made it correct. This was my fault when ordering. These guys are great. Product fits perfectly. Looks like it was factory installed. Kia ev6 2024 phone mount
September 22, 2026
Unprompted review
If they had a zero star would use
If they had a zero star would use! Parts description was incorrect, they wouldn’t give refund instructions and response was incredibly slow. After multiple emails finally responded with a return address in china. Will never purchase from them again.
July 25, 2026
Unprompted review
Reply from Martoffes Store
Hi Donna,
We are sorry to see this review, and we would like to clarify the situation for anyone reading it.
You ordered the Mercedes-Benz G-Class 2019–2022 phone holder, which matched the model/year selected in your order. After you contacted us and sent photos of your 2021 G-Wagon dashboard, we discovered that your particular full-width screen configuration did not have a suitable edge for the screen-base version to attach securely. We explained that the buckle-base version was the compatible installation option for your dashboard.
We then tried to find an easier solution for you, including offering a free replacement without requiring you to return the original product. When you preferred a refund, we eventually provided our China return address. We acknowledge that our responses during this process were slower than they should have been, and we apologize for that.
In the end, we went further and issued you a full $38.97 refund without requiring you to return the product at all.
You also told us by email that you would submit your review, “good or bad depending on the refund.” The full refund was completed, so we were genuinely surprised to see a 1-star review stating that we would not provide a refund.
Of course, you are free to leave whatever review you feel reflects your experience, but we believe it is important that the complete outcome is also clear: you received a full refund and were not required to return the item.
— Martoffes Support Team
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Thanks
Thanks! Took awhile to arrive but didn’t know it was coming across border. Works good.
August 24, 2026
The phone holder I needed was clearly…
The phone holder I needed was clearly identified, and the order process was easy! The holder was easy to install, and performed flawlessly during a recent 1700 mile trip.
August 10, 2026
Unprompted review
The wrong product was sent
The wrong product was sent. I got the one for the EV 5 not the EV 6. I wanted the one for the EV 6 it does not fit.
September 7, 2026
Unprompted review
Reply from Martoffes Store
Hi Mark,
We are sorry to hear that you received the wrong version. We checked our support records and could not find any email from you regarding this issue.
If you had contacted us, we would have been happy to send you the correct EV6 version free of charge.
Please contact us at contact@martoffes.com with your order number and, if possible, a photo of the item you received. We will check it and arrange the correct replacement for you.
We are always willing to fix a problem when a customer contacts us.
— Martoffes Support Team
Not what I ordered
Not what I ordered. Little help with return/replacement. Made everything difficult. Never purchase here again. Waste of time and money.
July 22, 2026
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Great look and color match
I love the fit and terrific color match
BUT....the corners on the larger panel poked through the cover material. I would appreciate a replacement.
July 22, 2026
The cellphone holder is not what I…
The cellphone holder is not what I expected. I have tried to get a refund but have not been able to yet. I keep guessing if I ever will get this refund. They keep telling me they will get back to me with a resolution. I am begging to believe I will have to just write it off because of a bad decision to purchase this product. Thanks
July 28, 2026
Fits like a glove
So I received my first one and it didn’t seem to fit it was loose and would move around so I sent them an email with video showing how it looks. They got right back to me and said they would send the right one for my car and a week later I received the new one and it fits like a glove. Thanks again
August 4, 2026
Unprompted review
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