Maryyeager Reviews 

360
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 357 reviews, most reviewers were let down by their experience overall. People complained that products arrived late, were of terrible quality, and completely failed to match the advertised website descriptions. Reviewers also noted that obtaining a proper refund was extremely difficult, frequently requiring expensive international shipping back to China or accepting very low partial refunds. Some reviewers were happy with certain clothing items, noting that specific pieces like shirts and trousers offered a surprisingly good fit and nice quality. A few consumers also mentioned that certain footwear options felt comfortable during daily wear and looked great right out of the box. These individuals found that their purchases exceeded initial expectations and provided a pleasant overall experience.

What people talk about most

Product

People report negative experiences with product, expressing deep dissatisfaction over receiving poor quality... See more

Quality

Users describe profound disappointment regarding the terrible quality of items received, reporting that... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing widespread frustration over refused full... See more

Return policy

Customers expressed deep dissatisfaction with the return policy, frequently reporting that they had to pay... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Late delivery, wrong size fit,very small for extra large No instructions for cleaning ie cool No description of material like elastic wool Wish I had read other comments before ordering and wou... See more

Rated 1 out of 5 stars

Beware This company should no longer be trading & do not be sucked in to the professional website! You place an order that arrives 4 weeks later, the incorrect item definitely not the description... See more

Company replied

Rated 1 out of 5 stars

Beware This company should no longer be trading & do not be sucked in to the professional website! You place an order that arrives 4 weeks later, the incorrect item definitely not the descriptio... See more

Company replied

Rated 1 out of 5 stars

This is a scam company, shipping poor quality, 100% polyester shit. Impossible to return the items as other people mention. Of you're buying from the UK request the charge back from your bank, that's... See more

Company replied



Contact info

1.3

Bad

TrustScore 1.5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 48 hours

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1.3

All reviews

(360)

361 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor experience poor product


Late delivery, wrong size fit,very small for extra large
No instructions for cleaning ie cool
No description of material like elastic wool
Wish I had read other comments before ordering and would not have wasted my money
Please spend a little more and buy a good product elsewhere

November 2, 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL

AWFUL! DO NOT TOUCH
They will send you a barely recognisable item to the one you’ve ordered made in cheap awful fabric

October 25, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful experience

Dreadful experience. Clothes arrived after 30 days. Not only were they nothing like the image and poorly made, all the labels had been cut out! So I doubt they are new. The company will only offer a 20% refund. I have returned the product as UK Consumer Law states that shipping costs in this circumstance should be refunded by the seller. However the package has been sitting in Chinese customs since 26 Sept!! It makes you wonder whether someone employed by the customs authority is in on the scam.

September 26, 2026
Unprompted review
Rated 5 out of 5 stars

I’m really picky when it comes to jeans…

I’m really picky when it comes to jeans because the fit usually goes wrong somewhere. This pair sat nicely at the waist without feeling tight and still gave a flattering shape through the hips. They also stayed comfortable while sitting which is always important for me. I was pleasantly surprised by how well they worked.

October 1, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

I should have taken heed of the many negative reviews on Trustpilot before ordering from this Chinese company based in the Netherlands. My dreadful experience is consistent with the many other adverse reviews and there’s no wonder they have 91% of their reviews in the worst category. As for the few positive reviews, they seem fabricated and I simply do not believe they can be true. The company’s automated email response to negative reviews expresses disappointment and concern and invites you to contact their customer service team. Good luck with that!
I ordered 3 linen shirts which were much delayed – took 16 days to arrive - but no less than 13 emails from the company reassured me that something was happening to my order. Upon arrival, one shirt’s label had been cut out but the other two were left in (by mistake I assume) and quite clearly said they were made of polyester not linen. The quality of fabric was poor so on the day of delivery I decided to return the shirts. Strangely, the website says returns sent without prior contact may not be accepted so they ask you to obtain a prepaid returns label from them. 3 emails later and no response. I phoned but had to leave a message and guess what, no response! According to their website, returns sent without prior contact may not be accepted so I could not return the shirts to the UK returns address on the packaging without risking losing my right to a refund. Is this legal?
My credit card company eventually refunded me in full after they had contacted the company who, unsurprisingly, did not respond. Given the number of awful reviews based on similar experiences, I recommend you avoid this company at all costs.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Bought ankle boots for autumn and I’m…

Bought ankle boots for autumn and I’m surprised at how light they feel on my feet. The sole feels stable enough for walking around without making the shoes feel heavy. They work really well with both skirts and jeans which makes them easy to style. I’ve already worn them three times and can see them getting plenty of use.

August 31, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AND DON’T BE SUCKED IN

AVOID AND DON’T BE SUCKED IN. If I could give this zero I would. As other reviews have stated this is a front company and none of the items sold match descriptions on the website. Returns are to China and it took 5 weeks from returned items (at own cost) to be ‘checked in and verified’ by the warehouse. Don’t be fobbed off by 20% discount and/or restocking fee. Be persistent and force the refund.

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

I’m really happy with the boots I…

I’m really happy with the boots I ordered. They felt comfortable from the first time I wore them and didn’t need that awkward breaking in period. I had them on for several hours without any rubbing or soreness. They also look great with both jeans and dresses.

September 18, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY ! ABSOLUTE SCAM ! REVIEWS ON THEIR SITE ARE FALSE ! bought what was described as a velvet halloween full length vixen dress .....one of the reviews read "beautiful heavy velvet material" what arrived was a spit through piece of AI generated absolute c**p . Totally feel like I have been scammed and robbed of 39.99 !!!!!

October 10, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all cost they are…

Avoid this company at all cost they are absoloute scammers , I placed an order for an item of clothing at just under £50, it took 3 weeks to arrive wasn't as described, shocking quality , labels cut out, requested a refund to be told they could give me 10% of the cost and i could keep the garment , I refused saying Iwould like a 100% refund they came back with a 15% refund again I refused to be offered there final option , return the item at my cost to China then they would take a 10% 'restocking fee' off of my refund or accept there final offer of 20%refund and as an offer of good faith I could keep the garment, I have put in a complaint about the company to trading standards .PLEASE DON,T WASTE YOUR MONEY ORDERING FROM THIS COMPANY .

September 30, 2026
Unprompted review
Maryyeager logo

Reply from Maryyeager

Hello Julie,

We are sorry to hear that you were disappointed with your experience. We understand your concerns regarding the item and the resolution offered.

We always aim to provide our customers with fair and appropriate solutions and are sorry that you did not feel satisfied with the options provided. We would appreciate the opportunity to review your case again and address any outstanding concerns. Please contact our customer service team with your order details so we can look into this further and assist you.
Kind Regards
Mary Yeager Team

Rated 5 out of 5 stars

My first order went really smoothly

My first order went really smoothly. Confirmation came right away, tracking started soon after and the package arrived clean and neatly packed.

September 26, 2026
Unprompted review
Maryyeager logo

Reply from Maryyeager

Hello Olivia,

Thank you so much for your lovely review! We are delighted to hear that your first order went smoothly and that you were happy with the quick confirmation, tracking updates, and careful packaging. We truly appreciate you choosing us and taking the time to share your experience. We hope to welcome you back again soon!

Kind Regards
Mary Yeager Team

Rated 1 out of 5 stars

I placed my order over 7 weeks,back and…

I placed my order over 7 weeks,back and forth with emails,they finally admitted was lost in transit,asked for my delivery address again lol,to send another one out.I requested a refund as didn't want to deal with them anymore.Now they're saying it's out for delivery again and said can't refund while in transit I have no new tracking info.They are a scam company read reviews,do not order with this company

October 6, 2026
Unprompted review
Maryyeager logo

Reply from Maryyeager

Hello Paul,

We are sorry to hear about the frustration caused by the delay with your order and the communication regarding your delivery.

We understand how disappointing it can be to wait this long for a parcel, especially after being advised that it was previously lost in transit. We are also sorry that the updates you received did not provide the clarity you were expecting.

We would appreciate the opportunity to review the latest status of your order and assist you further. Please contact our customer service team with your order details so we can look into this for you and provide the appropriate assistance.

Kind Regards,
Mary Yeager Team

Rated 1 out of 5 stars

If I could give no stars I…

If I could give no stars I would.Terrible quality items of clothing.a 20% refund offered.Note to self,read reviews before buying online.Please don’t make the same mistake as I did,DONT BUY FROM THIS SITE.Its shocking.how they are still allowed to trade is beyond me

October 4, 2026
Unprompted review
Maryyeager logo

Reply from Maryyeager

Hello Steph,

We are sorry to hear that you were disappointed with the quality of your order and the resolution offered.

We understand that receiving an item that does not meet your expectations can be frustrating.

We would appreciate the opportunity to review your experience further and assist with any outstanding concerns. Please contact our customer service team with your order details so we can look into this for you.

Kind Regards,
Mary Yeager Team

Rated 1 out of 5 stars

Should be 0 star option

Should be 0 star option! After more than 60 emails requesting a refund for a faulty, sub standard not fit for purpose product, and them saying they would not process my refund! I went to my bank and requested a chargeback as was a scam fraudulent website! So finally after 3 months I have been reimbursed!! Quite an easy process if you’ve retained evidence but there is a 120 day deadline from date of purchase, so if you’re denied a refund (highly likely) go to your bank!!!

October 2, 2026
Unprompted review
Maryyeager logo

Reply from Maryyeager

Hello Julie,

We are sorry to hear that you were disappointed with your experience and that the matter took longer than expected to resolve.

We understand how frustrating it can be when you are unhappy with an item and feel that your concerns have not been resolved. We always aim to assist customers and provide available resolutions based on the circumstances of each order.

We regret that your experience did not meet your expectations and appreciate you sharing your feedback. We will take your comments seriously as we continue to review and improve our customer service.

Kind Regards,
Mary Yeager Team

Rated 1 out of 5 stars

rubbish

ordered pair of sandals,arrived after about 2 weeks from china they where cheap and nasty ,too big and nothing like the ones on the website. I stupidly decided to send them back at my expense,that was 6 weeks ago, supposedly stuck in chinese customs. should have binned them. dont buy from mary yeager

July 20, 2026
Unprompted review
Maryyeager logo

Reply from Maryyeager

Hello Libby,

We are sorry to hear about your disappointment with the sandals and the difficulties you experienced with the return process.

We understand how frustrating it must be to wait for a returned parcel, particularly when the tracking indicates that it is still being processed by customs. We would appreciate the opportunity to look into the return status and assist you further.

Please contact our customer service team with your order details and return tracking information so we can review the situation and provide you with an update.

Kind Regards,
Mary Yeager Team

Rated 1 out of 5 stars

Absolute scam company

Absolute scam company. I've tried to return an item as advised but zero response. I've placed another order 10 days ago which hasn't been dispatched yet. The contact telephone number 07537 133881 doesn't connect. They've taken my money and there is absolutely no way of contacting them.

September 30, 2026
Unprompted review
Maryyeager logo

Reply from Maryyeager

Hello Stevie,

We are sorry to hear about your frustration and the difficulties you have experienced with your orders.

We understand how concerning it can be when you are waiting for an order update and have not received a response regarding a return. We would like the opportunity to review both matters and assist you directly.

Please contact our customer service team with your order details so we can check the status of your orders and provide you with the appropriate assistance.

Kind Regards,
Mary Yeager Team

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