Late delivery, wrong size fit,very small for extra large No instructions for cleaning ie cool No description of material like elastic wool Wish I had read other comments before ordering and wou... See more
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Poor experience poor product
Late delivery, wrong size fit,very small for extra large
No instructions for cleaning ie cool
No description of material like elastic wool
Wish I had read other comments before ordering and would not have wasted my money
Please spend a little more and buy a good product elsewhere
Rogue traders. This company works from a tiny office…
This company works from a tiny office in a Chinese city and keeps changing its name (eg SYREN LONDON), promising to deliver half-price or "closing down" quality clothes BUT sending cheap limitations and refusing refunds.
BEWARE!
AWFUL
AWFUL! DO NOT TOUCH
They will send you a barely recognisable item to the one you’ve ordered made in cheap awful fabric
Dreadful experience
Dreadful experience. Clothes arrived after 30 days. Not only were they nothing like the image and poorly made, all the labels had been cut out! So I doubt they are new. The company will only offer a 20% refund. I have returned the product as UK Consumer Law states that shipping costs in this circumstance should be refunded by the seller. However the package has been sitting in Chinese customs since 26 Sept!! It makes you wonder whether someone employed by the customs authority is in on the scam.
Bought a button shirt for a dinner and…
Bought a button shirt for a dinner and it looked better than I expected once I had it on. The collar sat properly and the sleeves were a good length. It looked smart without making me feel overdressed.
I’m really picky when it comes to jeans…
I’m really picky when it comes to jeans because the fit usually goes wrong somewhere. This pair sat nicely at the waist without feeling tight and still gave a flattering shape through the hips. They also stayed comfortable while sitting which is always important for me. I was pleasantly surprised by how well they worked.
looked much better in person
I was worried the heels might look a bit cheap once I saw them in real life but they actually look very clean. The finish is nice and the heel feels stable.
Avoid this company at all costs
I should have taken heed of the many negative reviews on Trustpilot before ordering from this Chinese company based in the Netherlands. My dreadful experience is consistent with the many other adverse reviews and there’s no wonder they have 91% of their reviews in the worst category. As for the few positive reviews, they seem fabricated and I simply do not believe they can be true. The company’s automated email response to negative reviews expresses disappointment and concern and invites you to contact their customer service team. Good luck with that!
I ordered 3 linen shirts which were much delayed – took 16 days to arrive - but no less than 13 emails from the company reassured me that something was happening to my order. Upon arrival, one shirt’s label had been cut out but the other two were left in (by mistake I assume) and quite clearly said they were made of polyester not linen. The quality of fabric was poor so on the day of delivery I decided to return the shirts. Strangely, the website says returns sent without prior contact may not be accepted so they ask you to obtain a prepaid returns label from them. 3 emails later and no response. I phoned but had to leave a message and guess what, no response! According to their website, returns sent without prior contact may not be accepted so I could not return the shirts to the UK returns address on the packaging without risking losing my right to a refund. Is this legal?
My credit card company eventually refunded me in full after they had contacted the company who, unsurprisingly, did not respond. Given the number of awful reviews based on similar experiences, I recommend you avoid this company at all costs.
Bought ankle boots for autumn and I’m…
Bought ankle boots for autumn and I’m surprised at how light they feel on my feet. The sole feels stable enough for walking around without making the shoes feel heavy. They work really well with both skirts and jeans which makes them easy to style. I’ve already worn them three times and can see them getting plenty of use.
AVOID AND DON’T BE SUCKED IN
AVOID AND DON’T BE SUCKED IN. If I could give this zero I would. As other reviews have stated this is a front company and none of the items sold match descriptions on the website. Returns are to China and it took 5 weeks from returned items (at own cost) to be ‘checked in and verified’ by the warehouse. Don’t be fobbed off by 20% discount and/or restocking fee. Be persistent and force the refund.
I’m really happy with the boots I…
I’m really happy with the boots I ordered. They felt comfortable from the first time I wore them and didn’t need that awkward breaking in period. I had them on for several hours without any rubbing or soreness. They also look great with both jeans and dresses.
Customer service staff were very helpful
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY ! ABSOLUTE SCAM ! REVIEWS ON THEIR SITE ARE FALSE ! bought what was described as a velvet halloween full length vixen dress .....one of the reviews read "beautiful heavy velvet material" what arrived was a spit through piece of AI generated absolute c**p . Totally feel like I have been scammed and robbed of 39.99 !!!!!
Avoid this company at all cost they are…
Avoid this company at all cost they are absoloute scammers , I placed an order for an item of clothing at just under £50, it took 3 weeks to arrive wasn't as described, shocking quality , labels cut out, requested a refund to be told they could give me 10% of the cost and i could keep the garment , I refused saying Iwould like a 100% refund they came back with a 15% refund again I refused to be offered there final option , return the item at my cost to China then they would take a 10% 'restocking fee' off of my refund or accept there final offer of 20%refund and as an offer of good faith I could keep the garment, I have put in a complaint about the company to trading standards .PLEASE DON,T WASTE YOUR MONEY ORDERING FROM THIS COMPANY .

Reply from Maryyeager
My first order went really smoothly
My first order went really smoothly. Confirmation came right away, tracking started soon after and the package arrived clean and neatly packed.

Reply from Maryyeager
I placed my order over 7 weeks,back and…
I placed my order over 7 weeks,back and forth with emails,they finally admitted was lost in transit,asked for my delivery address again lol,to send another one out.I requested a refund as didn't want to deal with them anymore.Now they're saying it's out for delivery again and said can't refund while in transit I have no new tracking info.They are a scam company read reviews,do not order with this company

Reply from Maryyeager
If I could give no stars I…
If I could give no stars I would.Terrible quality items of clothing.a 20% refund offered.Note to self,read reviews before buying online.Please don’t make the same mistake as I did,DONT BUY FROM THIS SITE.Its shocking.how they are still allowed to trade is beyond me

Reply from Maryyeager
Should be 0 star option
Should be 0 star option! After more than 60 emails requesting a refund for a faulty, sub standard not fit for purpose product, and them saying they would not process my refund! I went to my bank and requested a chargeback as was a scam fraudulent website! So finally after 3 months I have been reimbursed!! Quite an easy process if you’ve retained evidence but there is a 120 day deadline from date of purchase, so if you’re denied a refund (highly likely) go to your bank!!!

Reply from Maryyeager
rubbish
ordered pair of sandals,arrived after about 2 weeks from china they where cheap and nasty ,too big and nothing like the ones on the website. I stupidly decided to send them back at my expense,that was 6 weeks ago, supposedly stuck in chinese customs. should have binned them. dont buy from mary yeager

Reply from Maryyeager
Absolute scam company
Absolute scam company. I've tried to return an item as advised but zero response. I've placed another order 10 days ago which hasn't been dispatched yet. The contact telephone number 07537 133881 doesn't connect. They've taken my money and there is absolutely no way of contacting them.

Reply from Maryyeager
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