Master of Malt Reviews 41,550

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 7,933 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of spirits available, including many unique and hard-to-find items, often at competitive prices. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly and well-packaged to prevent damage. People appreciate the easy and quick ordering process, noting the seamless experience from selection to delivery. However, some customers encountered issues with international shipping, specifically unexpected import fees due to how items were listed on shipping documents. Additionally, a few reviewers mentioned receiving advertisements for the same product at a lower price shortly after their purchase.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speedy and timely delivery,... See more

Product

Clients share positive opinions on product, highlighting the excellent selection of spirits, including... See more

Order

Reviewers mention positive feedback about order, with many customers consistently reporting great experiences... See more

Service

Users describe positive interactions with service, highlighting its efficiency, speed, and friendliness. Many... See more

Price

Customers consistently note positive experiences with price, often finding competitive pricing, good deals,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wide range of spirits at competitive prices. If I'm not buying directly from the distillery I always come here. The drinks by the dram option is great for presents and trying new things without sp... See more

Rated 5 out of 5 stars

Great place to find those unusual spirits at a good price. Bottles are well packed to make sure they turn up in one piece & quickly dispatched. If you go for Master Of Malt prime service that gives fr... See more

Rated 5 out of 5 stars

Brilliant service from master of malts. I ordered and realised my friend would not be home and had to change delivery. One 3 minute phone call at 7pm on a Friday night and Rosie resolved my issue imme... See more

Rated 5 out of 5 stars

I like to buy my son something special on his birthday so I turn to Master of Malt to provide that treat. This time it was a rum which my son is delighted with. I always know that, whatever I order,... See more


Company details

  1. Liquor Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Beverage Distributor
  5. Wine Store

About Master of Malt

Written by the company

Want to buy whisky online? Well Master of Malt's whisky shop is the place for you!

We’ve got a huge selection of Scotch malt whisky, bourbon, Irish whiskey, Japanese whisky and whiskies from around the world. You’ll find everything, from big names like Jack Daniels, Johnnie Walker and Glenfiddich, to small artisan whisky distilleries.

If you love Lagavulin, or you’re gleeful for the Glens, you can browse thousands of bottles of whisky, and whiskey, on our online whisky shop. At our site we offer UK fast delivery (often next day) on almost every bottle, as well as international delivery in just a few days.

If you’ve a penchant for peat or a soft spot for sweet Speyside Scotch, you’ll find it here. We stock malts from every Scottish Whisky region, including Islay, Speyside, the Highlands, Islands, Lowlands and Campbeltown. In fact, we sell rare whisky and popular single malts from all over the UK, even England!

At our online shop we sell everything liquor related. We’ve got a huge selection of drinks including vodka, cognac, rum, gin and more. Perhaps you’re after a vintage whisky or whisky gift (if so, we’d recommend you browse our selection of whisky gifts, or check out our 30, 40 and 50 year old whisky).

We provide as much information as possible, for the ultimate whisky experience. We’ve got facts and figures for hundreds of distilleries and brands. We’ve got info on everything from rum to vodka and Scotch to bourbon, from Absolut and Smirnoff to Bacardi and Havana Club, from Talisker and Ballantines to Nikka and Woodford Reserve!

We also offer whisky samples to try before you buy. We have samples of spirits including rum samples, cognac samples, whiskey samples and more. We’re keen to offer the best price and we also run great competitions, so if you’re lucky you might get something for free! Make Master of Malt your first choice for buying drinks online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

42K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great company

I use this company often as they have such a wide variety of drinks available as well as some unique options!
I use the company regularly as I live far away from family.
My only issue is that on one occasion when paying for next day delivery, the item wasn’t delivered for several days. When I queried this with customer services, I was told that next day delivery was not available for that postcode, and I was offered no apology or refund for postage at all.
A great company I will continue to use but a suggestion would be to allow customers to know that some services aren’t available for certain delivery postcodes at the time of booking and disable the option of paying for a service that cannot be carried out.

December 21, 2025
Rated 1 out of 5 stars

Do not use outside the UK

107 euro bill
dhl says i have to pay 57 euro tax to receive my bottles.
I ask id i can return and get a refund they say yes minus import tax.
I ask Dhl if there are any costs on not accepting the package and to return it to sender. They say There is not.
I inform masters of malt the package is coming back at the earliest day possible but then they say o no sorrie you have passed the ultimate day of return possible.
SCAM/BULLSHIT misrepresentation and everything else if you ask me.
I do not recommend this site for outside of the UK

June 11, 2026
Unprompted review
Master of Malt logo

Reply from Master of Malt

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.

Import duties, taxes and customs charges for deliveries outside the UK are set by the destination country and are not included in our product or shipping prices. These charges are highlighted during the checkout process, as they are payable by the recipient before delivery can be completed.

We'd be happy to review the details of your order and the communication you've had with our team. If you haven't already, please contact us directly with your order number so we can look into this further.

Kind regards,
Jemima - Customer Service

Rated 2 out of 5 stars

master of malt is too expensive I wait to buy from TESCO

the price in TESCO with CLUB card is cheaper.

June 2, 2026
Unprompted review
Master of Malt logo

Reply from Master of Malt

Hi Amitav, thank you for taking the time to leave this review.
We offer a price match against all legitimate UK retailers and even match offer or membership prices such as Tesco's Clubcard!
Please do order with us and we would be more than happy to match the price offered by an alternative retailer assuming they are selling the exact same product and it's in stock!
We would just need you to send over an email to hello@masterofmalt.com including the product you are looking to order and a link to where you've found it cheaper, we can then check it out ourselves and get back to you once approved!
We hope to see you shopping with us again soon, Silas - customer service

Rated 5 out of 5 stars

Amazing company

Amazing company. Next day delivery with a huge range of spirits. Customer service is second to none. Excellent prices and all those hard to find tipples in once place. Highly recommended.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Been using Master of Malt for years

Been using Master of Malt for years, customer service is faultless, online ordering is a dream and if ever there are minor issues with delivery etc these are swiftly rectified. Couldn't recommend highly enough.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic Company

I have ordered from Master of Malt a handful of times as they have a specific Whiskey someone I know loves. On this occasion, I paid extra for a next day delivery directly to my friend, unfortunately I got let down by the courier. I was a bit stuck as: a) I was going to be away, b) I was unsure if my friend would be in to receive the gift and c) the courier's site was down so I could not rearrange anything. This is where Katie from Master of Malt went above and beyond - she kept an eye on the tracking for me, when the courier site was working she requested that if no one was in on Friday to have the order redelivered after the Bank Holiday and she could not have been more gracious about the whole situation. Luckily, someone was in to receive the order and the Whiskey was enjoyed over the Bank Holiday weekend :)
An exceptional company with lovely people, I highly recommend them :) A***

May 21, 2026
Unprompted review

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