They don't answer the phone
They don't answer the phone, they have a message say to call between hours 9 to 5 I called 10 times between 9:30 and 11:00 to be cut off.
They appear to simplifie charges by putting all charges into general.
They refus to send paper statements all correspondences is via the internet so if you don't have the internet tough!!
Their online messaging service takes ten minutes to upload a message, it's a very strange system indeed, I imagine it is in order to dissuade people from bothering them.

Reply from Matera







