Maxi Zoo Danmark Reviews 

All the times we were facing a good service with competent staff.
No problems with the membership system, no issues with the availability of goods - we enjoy to go to MaxiZOO

Misleading product listing and unacceptable customer service.
As a first-time customer, I ordered 5 items explicitly advertised as "12 x 85g" multipacks.
Instead of the expected 60 cans, I received only 5 single cans.
Customer service first confirmed in writing that 60 cans were due, but then backed out claiming a "display error".

To make matters worse, they responded in a patronizing tone, claiming the pricing should have been "clearly" obvious to me—even though their own agent couldn’t tell the difference in her first email!
They completely refused to fulfill the advertised order.
Unacceptable treatment of a new customer!
Very disappointed!

Thank you for the generic template response, but unfortunately, this does not solve the issue at hand. It doesn't change the main point: I placed an order based on misleading information on your website, you acknowledged your mistake, yet you refuse to offer a solution by denying the fulfillment of the order. A canned apology is no substitute for fairness—after this level of oversight and patronizing communication, offering a proper compensation is the absolute minimum you should do, rather than just brushing it off like this.

I am very very disappointed. I have spent a fortune with Maxi Zoo over the years. I just got an email today saying that there will now be a yearly quota to keep your customer discounts. It’s only 10% but I think it is very bad style to demote me if I don’t spend a certain amount of money yearly. This is NOT how you treat a good and loyal client. This is NOT how to run a business. I will think twice before buying from Maxi Zoo when I need anything for my pets again! This leaves such a bad taste in my mouth! I run my own business and once my customers earn my loyalty discount of 10% they get 10% off for life! They don’t have to keep proving their worth! Shame on you! I can no longer consider myself a loyal client of yours! I will go elsewhere with my pets needs.

The customer service inside the Maxi Zoo store in Viborg is extraordinary, and I would gladly give them 5 stars, but due to the shameful behavior of APCOA/EuroPark managing the parking lot, I must give a 1-star rating. This store does absolutely nothing to protect its customers so that people can focus on shopping in peace. We were tourists in transit and stopped on the 14th of august for a quick 20-minute shopping, spending money at Maxi Zoo and JYSK. Parking here is advertised as 4 hours for FREE, but because we are foreign tourists and couldn't read the Danish-only signs, we didn't know we needed a parking disk. Even though we had our valid Maxi Zoo shopping receipt proving we were only there for 20 minutes, APCOA rejected our appeal and forced us to pay a 995 DKK fine. The parking warden on site was incredibly arrogant, disrespectful, and showed zero humanity. I will travel to Denmark many more times in the future, but I will never ever return to shop at this Maxi Zoo location in Viborg. I am going to share my complaint on every possible platform to ensure that others—whether foreign tourists like me or local residents—do not fall into the same trap. Shameful!

It is my favorit shop. Nice service and a lot to choose from. And the price seems fair 👍

Good mixture of items for sale. Dog toys usually selling for a good price. Good amount of treats for dogs as well.

We get what we need and a nice place to shop.

Professional services and kind staff.

great pet foooooooooooooooood!!!!

🐦🐓🐤🐣🐥🐔🐧🦃🦅🦆🦉🕊🦢🦜🦚

Best customer service I have ever experienced.
All employees are super friendly and helpful.

I am happy shopping at Maxi Zoo, the staff are very helpful and friendly. The product that I want iis easy to locate. Thank you.

Excellent service

Fantastic store 👏 👌 The Staff Are Excellent and Very Helpful and Happy. ☺️ to help if needed.

Our favourite shop, always super nice stuff ready to give attention to 4 legs customers, big choice of anything you possible need for the pets, we love to come there!

Always great service, has really good options for treats and toys!

Good member prices, Lots of varieties available in the store, good discount coupons.

Everyone is friendly and helpful, everything we need is there. We have a discount that we use which helps when you have 4 cats! It would be nice if you could deliver to us - I understand that we could use Wolt - which means it is a different transaction and a different company.