Maybank2u Reviews 

You simply can't communicate with them, because they don't answer your question. They just say their own thing and never actually care about solving your problem. They are the worst I've seen so far.

Encik Jihan of the Bandar Permas Jaya branch of MayBank ,in my over 40 yrs as a bank customer not only at home but also in the USA ,is the one bank officer I will always remember as being the kindest,sweetest and the most obliging bank staff for the reasons listed below To Whom It May Concern:

1. He attended to me on two separate visits with graciousness.
2. He apologized for my having to be third in line to be served.How many bank officers do that?
3. He went from one customer to the next without a pause but with a welcoming look.
4. He went the extra mile to exit his post when the Grab Car he had booked for me from his phone ( I had left my phone at home)arrived so he could see me safely into the cab.
Now, that is exceptional customer care.
Encik Jihan,you are my hero and I salute you.
Tessa

Called card service n answered by very rude customer service called Akmal!! The tone he speaked was like u owe him money.. Compare to uob.. He is so rude

Agreed with most feedback here Maybank service is so bad especially the hotline is quite useless! Not friendly user at all feels like they really don't care about their customers

never deal with maybank credit card or loan facility. Their staff threatening to summon even you lapse 2months and dont email for reminder and can claimed send to old correspondence while housing loan maintained a latest correspondence address. Anyone has such experience?

Hello Maybank Team Taman Molek for they are very dedicated team of customers oriented professionals💪💯❤️to mention a few Mr.Baljit Singh always very practical and forth coming ensure clients are boss, Cik Fatin, Cik Suhana and not forgetting the Financial Banking counter colleagues always cordial and patience in helping all clients regardless of status, race and ethnicity I really appreciate them they deserve a huge recognition always put themselves in-service to member of public old, young,FW etc Kudos guys keep up the excellent customer first attitude

The customer service and account opening is slower than a snail...

MAE always make problem. 6-Pin that i registered not working. i cant transfer any money. i cannot turn of secure2u but MAE make it mandatory to turn on secure2u. maybank2u are worst bank in malaysia. No one answer on customer service (1-300-88-6688) but my reload was charged. if you go to branch their nothing to do for MAE app. Goodbye Maybank.

I am a foreigner. I was encouraged to open Mayban account for my business... this is a very old school bank, everything is slow, barely digital, you have to call multiple times to get something, or go to the branch, I mean we are in 2026...
If I could use TouchnGo for business I would do it.

I am wasting precious time, energy and money (because it's expensive) while I should be focusing on growing the business.

I would have given the 10 stars for Maybank, Kuching for their great support and knowledgeable results from the staff. My account was dormant and was closed due to inactive account. And I am in overseas, that's the main issues. But a big thank you to Cik Zurina Ali from Maybank, Ground & Mezzanine, Jln Song Thian Cheok, Kuching, Sarawak. She has been excellent, supportive and knowledgeable throughout the processes and I was in a short period of time to have my account reactivated. A very big thank you to Cik Zurina and Selamat Hari Raya (21/03/2026) to you and your family and all your colleagues. And also Encik Raman from KL brunch. Very much appreciated for what you have done and keep up the excellent job.

Dont ever take a personal loan or balance transfer wif maybank, they are the worst and i have quite a lot of knowledge in the banking sector.

Don’t be fooled by easy opening. As it is a trap . If you failed their limited time verification process they will close your account as it is in their terms of service . However there’s no ample time given to account holder to comply. And they will close the account without refunding your money to source fund, given the fact that it’s tied up inside the insisting appl of the customer (gcash) which is verified prior opening their account thru the app. Worst decision for me to open an Account with Maybank. I should just stick with my existing account CIMB (no hassle)that also opened thru gcash. Maybank just give stress based on my experience. If your thinking to open ,think again and research more.i don’t know if refund will be process as they required branch visit which is not possible for me that’s why I open it online.

My MAE apps not working, cannot transfer the money. i already contact customer service (1-300-88-6688) but no one answer.cannot connected

Good service with Mrs Kunavathy at branch maybank senawang 👍🏻👍🏻👍🏻

This bank's website forever down. You can go to online page but once you login , the circle just forever rolls. I have tried to login during the pass months. If you got to "Is it down right now?" website to verify the Maybank.MY link, it will show it's down and unable to access. The joke is it still claims it's the great bank...

Keep ask me log out log in.. after that the system keep force me log out after u reach chatting agent.. rubbish

Slow service, rude staff. Branch Kuchai lama

We tried using the MAE app to transfer funds and it seems there's some technical problems...an error popped up and advised to try again later..we needed assistance ASAP as we had to pay the balance for our car in order to collect the car. So we had no choice but to head into a Maybank branch...they've asked us to use the MAE app.
which we have had..we have even tried using their website. Same error message... apparently,there's issues where some MAE services are temporarily not available...so one of them is the " secure 2 u". The officer in MAYBANK branch confirmed it's MAE issue..
What saddened us was, the staff knew its MAE app issues and yet they still charged us RM5 for the RENTAS service for the fund transfer.
We felt this is very unfair as We are all valued customers and in such scenarios, Maybank should waived the fee as this is the bank's app issue.
'It's not about the amount but the principle that matters to show how much the bank values us, their customers !!' Maybank fails to do so...

I got a mortgage from Maybank for a mortgage and need to register my Sg hp. I could not do that online as I had to call the hotline. I could not do it at the JB branch becos all they did was pass me a form to fill in. 7 days later, I got an email to fill in the same form and add extra documents. Maybank and the entire Malaysia banking system operates on a protectionist mind set ie a local bank for Malaysians only.