Mayeandco Reviews 

48
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, most reviewers were somewhat happy with their experience overall. Many patrons frequently highlight that the clothing pieces feature exceptionally beautiful designs, soft fabrics, and a wonderfully comfortable fit that consistently meets their expectations. Numerous buyers also mention receiving their online purchases promptly and thoroughly enjoying a seamless, pleasant shopping journey from start to finish. However, some customers also noted frustrating delivery delays and exceptionally long wait times when ordering pre-released items. Shoppers regularly expressed significant dissatisfaction regarding unresponsive customer service teams and extremely slow communication channels when trying to resolve issues. Additionally, people struggled with strict return policies, hidden fees, and highly complicated rules surrounding size exchanges.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and sizing, as many consumers praise the soft... See more

Order

Customers had ambiguous experiences with order, noting both prompt deliveries and significant delays. Repeat... See more

Quality

Reviewers highlight positive aspects of quality, noting that the clothing is beautifully made from soft,... See more

Return policy

Consumers find return policy to be frustrating, reporting severe delays, unresponsive customer service, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report extremely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The product is quite nice if a bit expensive. I ordered the wrong size, then re-ordered. Both dresses arrived quickly then it took them SIX WEEKS to process the return of one.

Company replied

Rated 4 out of 5 stars

Dress is of soft and silky cotton. I am having it shortened as my 5’2” height falls below my knee. But beware of tax and duties to Canada! I had to pay $29CAD upon receipt to courier.

Rated 1 out of 5 stars

I wish I had read the reviews before I purchased. Agree with others of the terrible service. Wanted to return a dress for a refund but have been told they dont refund on a Sale item. Wasn't a huge dis... See more

Company replied

Rated 1 out of 5 stars

Very poor customer service and follow up. I would make sure you get the correct size because trying to get an exchange is non-existent. I have emailed the company on numerous occasions in regard to... See more

Company replied


2.9

Average

TrustScore 3 out of 5

48 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 1 month

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2.9

All reviews

(48)

40 reviews in the last 12 months

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Rated 4 out of 5 stars

Beware of Tax and Duty Fees

Dress is of soft and silky cotton. I am having it shortened as my 5’2” height falls below my knee. But beware of tax and duties to Canada! I had to pay $29CAD upon receipt to courier.

September 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Sadie denim shirt is a winner!

Ordered the 'new fit' Sadie denim shirt, which is apparently more true to size than the original one. It arrived relatively quickly (one week - and I am in Canada). It's adorable. I love the soft denim and can see myself wearing it a multitude of ways. I purchased a size 2XS. For reference, I am 5 foot 2 inches tall, 124 pounds with a 34-inch bust. I would say that the 2XS just fits. It looks great, is not too tight, but I can feel it pull a little bit across my back when I cross my arms. So if I were able to easily switch it out (international shipping & duties makes this a pain in the bum), I think the XS would have been a slightly better fit for me. It is also consistent with the XS that I wear in the Harper denim dress I purchased a couple months ago. But I know I will wear this alot regardless! :)

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer be ware

The quality of their clothing is very good if a bit pricey for the items. Their customer service, size exchange, potential refund is AWFUL. I bought a dress ($128)and it was barely on sale and there was No exchange for size, I could return against another purchase. I ordered a dress ($168) and it was not to my liking. I attempted to return and they were only giving me $70.
I had to exchange a blazer for size and it had been weeks and it is only coming now. My suggestion is BUYER BE WARE.
Their business plan is not suitable for online purchases. Again, be very careful when ordering .

July 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Very poor customer service and follow…

Very poor customer service and follow up. I would make sure you get the correct size because trying to get an exchange is non-existent.
I have emailed the company on numerous occasions in regard to a return and have not ever received a reply.
I sent a dress back to exchange for a larger size several weeks ago and still have not received it.

June 24, 2026
Unprompted review
Mayeandco logo

Reply from Mayeandco

Hi Alanna, We are very sorry for you experience but seems our responses to your emails are bouncing back! Our customer support team will reach out to you today via phone regarding your exchange which is a pre order item that will be dispatched in mid July when the stock has been received. We hope this resolves the problem and the new dress is the correct size!

Rated 5 out of 5 stars

Maye dresses

This company has been lovely and the clothing beautifully made. At times there are longer wait times for pre orders. The exchange process has been easy. Communication much improved from my earliest order fall of 2025. Recently it’s been immediate and helpful. I have purchased many dresses this past year from them. All in all a very superior product line.

June 30, 2026
Unprompted review
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Reply from Mayeandco

Thank you so much for the lovely review Susan!

Rated 5 out of 5 stars

I’ve ordered multiple items from this…

I’ve ordered multiple items from this company and look forward to seeing and ordering their winter collection! I love every dress and blouse I’ve purchased and get many compliments! Pay attention to the sizing chart and you will be fine.

June 21, 2026
Unprompted review
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Reply from Mayeandco

Thank you Wendy! We are working hard on new winter products and great advise on the sizing chart!

Rated 5 out of 5 stars

I love every piece I’ve receiver from…

I love every piece I’ve receiver from Maye. Great fabrics. Well made. I keep coming back again and again.

June 18, 2026
Unprompted review
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Reply from Mayeandco

Thank you so much for your lovely review! We pride ourselves in our fabrics and quality so we are so happy to hear you love them too.

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Rated 5 out of 5 stars

I have become a repeat customer of…

I have become a repeat customer of Maye, living in Canada I gladly order, and recieve promptly, from this australian designer. The quality of material, and craftsmanship is far beyond the price point! I have noticed each time I wear one of the dresses someone asks me about it and I gladly forward the details to them.
Very happy to have found their designs

June 18, 2026
Unprompted review
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Reply from Mayeandco

Thank you for your kind words Clare! We love our Canadian customers and are working hard on a solution to get shorter shipping times for you.

Rated 5 out of 5 stars

Reliable real company

I have had no issues dealing with this Company.
I love their clothes and have had many good comments, especially the denim dress.
Exchange or return is not a problem.

June 4, 2026
Unprompted review
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Reply from Mayeandco

Thank you for your kind feedback Rose and glad to hear you found the return process easy!

Rated 5 out of 5 stars

Love these dresses!

I have bought 5 Maye dresses in the last 12 months and wear them everywhere- work, out for dinner etc. They are the perfect fit!!
I am a biggish size 16 and the xl fits perfectly.
Altho dresses gather at waist they hangs beautifully. I get compliments all the time.
I wear with boots, stockings and shoes, runners and Birkenstocks.
Dresses for all seasons
Highly recommend
Ps when i accidentally bought the wrong size dress the exchange was smooth and easy

June 18, 2026
Unprompted review
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Reply from Mayeandco

Thank you for this lovely feedback Jen! We love hearing this from our customers!

Rated 3 out of 5 stars

OK product, bad customer service

The product is quite nice if a bit expensive. I ordered the wrong size, then re-ordered. Both dresses arrived quickly then it took them SIX WEEKS to process the return of one.

June 17, 2026
Unprompted review
Mayeandco logo

Reply from Mayeandco

Hi Julie, We are so sorry for this experience. Six weeks is a long time to process a return and certainly not our usual processing time. We hope you liked the dresses despite the slower than usual return! Apologies again

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Rated 1 out of 5 stars

Have ordered from MAYE twice

Have ordered from MAYE twice. The second time, two dresses, both evidently on sale, though together added up to nearly $300 and I paid the $7 for shipping in case I wanted to exchange them. Neither dress fit and turns out they were only eligible for credit. Read the fine print. Not a respectable company!

June 4, 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality. Expensive top developed multiple random holes in the fabric. Avoid this brand. Overpriced with inferior fabrics.

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

After waiting 2months for a preorder…

After waiting 2months for a preorder dresses it finally arrived . I requested a return for a smaller size I’ve so far sent 4 emails to this company they delay answering with poor excuse that they have a congested inbox the return portal doesn’t work.I looked at the reviews and was sadden to read their are many complaints and red flags
which I’m annoyed with myself for not investigating before purchasing from this company.
They have a nice range of clothing and the quality is good unfortunately customer service they lack .
This online shopping is becoming a nightmare after this experience I won’t bother anymore.

May 8, 2026
Unprompted review
Rated 1 out of 5 stars

They claimed they never received my return

I ordered a pair of their white linen pants. I needed to send them back for a smaller size so I used the label they provided for an exchange. Unfortunately the smaller size didn’t fit right either. I opted for a refund. As before, I sent the item back using the label they provided. But this time they claim they never received my return. I used the same method with their label which was scanned at the post office. Now I’m out $200. Never again with these scammers.

May 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I looked at the reviews here and I’m…

I looked at the reviews here and I’m genuinely surprised, I’ve bought two blouses and a dress from Maye & Co. The quality is lovely. I’m based in Australia & had no issues whatsoever with delivery. 10/10 and highly recommend

May 11, 2026
Unprompted review
Rated 2 out of 5 stars

Was looking forward but...

I was really excited about this brand and ordered quite an expensive order but after a month I still hadn't received any updates on the order. Only once I reached out did they tell me they're experiencing delays shipping to my location. Thankfully they refunded easily but it's not ok to allow customers to place orders to countries they can't actually fulfill and then not update them. What would have happened had I not reached out?

April 29, 2026
Unprompted review
Rated 1 out of 5 stars

Similar to others

Similar to others, I placed an order and received tracking information soon after. Almost a month had passed with the tracking information still stating they had not received a package. I reached out to Maye and did not hear back after a week. After again messaging and not getting a response, I ended up having to file a claim with my bank. Highly recommend you avoid this company. I have gotten a denim dress from them before, and the denim is extremely heavy and does not breathe.

March 31, 2026
Unprompted review

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