Mayoral Portugal Reviews 

A very disappointing brand. Basically charging high prices for making clothes for small babies made of acrylic, polyester, polyamide. If you care about your child and microplastics shedding, don’t buy anything from these guys. They are outrageous profiteers that will charge you 50 euros + for a tiny baby sweater and for the sake of their margins won’t even make it out of cotton or wool. I am very digusted and disappointed by them. I winder if the owners of this brand dress their own children in plastic!

I shop at Mayoral very often, and they never disappoint. The quality is outstanding, the fabrics are beautiful, and every item is made with great attention to detail. Their clothes are stylish, comfortable, and hold up really well even after many washes. I highly recommend Mayoral to anyone looking for high-quality children's clothing!

It is a nightmare online shopping.
I ´ve got one present from this brand on the baby shower for my baby, decided to change it.
Went to this hidden shop in the shopping mall, found in an hour in some hidden corner with a little offer compare to their website, so I was advised to receive the card to use with a small value of the present - some 27€. However, since then I am struggling to use it online - it is impossible. Their website is so complicated - there is no way to set up this card in the purchase - just a promotion code or a gift card. Such a nightmare. Trying the same over and over and it is impossible to make a one simple purchase with this card where is no space to insert the data. Neither in the account/profile section. Even downloading the app and making account. No help, and no assistance available. Spending hours for this tiny value. Not worth it. Not explained on the card how to proceed, not even on the page….and also difficult to navigate on the website through cathegories, choosing colors, even if only color….really hate this website, so frustrating. Gives me headaches. Change engineering, it is really poor and not user-friendly quality.

I made an online purchase for in-store pickup. The purchase process went smoothly; I received an email saying the order was on its way and that I would receive another email when it arrived at the store to pick it up. As the days passed without any news, I called customer support. The person I spoke to was quite arrogant, saying the order had been at the store for over a week and that they had sent text messages and emails informing me. I explained that I hadn't received any contact from them and that there must be a problem. The person who answered said the problem was mine, that everything was taken care of on their end. They didn't acknowledge that there was an error on the part of the companhia and even blamed me for the situation. They should review their communication and customer support service, which is uncomfortable.

Used and washed one time at 30'c. One hole around the button, colours lost and sweet tissus became hard...
Please stop this wasted product, it's like a war against our plant...

Dreadful customer service. No care at all once they have your money.

Aufpassen Betrug !
Hab Sachen für 120€ eingekauft nach 2 Woche hab ich ein E-mail geschrieben kam sowas zurück

Dear Customer,
Really sorry for hearing that but surely we will help you solve the problem.
We fully understand the situation, and we admit it's our mistake, please accept our sincere apology to you.
We promise that you will receive your refund, and I will be here all the time to follow up your refund till you receive it.
Would you please just wait for a few days?
And we will mark your refund as urgent, our financial department will process your refund in first priority.
Thanks for your patience in advance.

Muss mir es jeden Wochen an hören sind jetzt 3 Monate vergangen bin sehr enttäuscht. Nie wieder auf der Webseite.!!! Worse website I have ever ordered my stuff . So pissed off 😡

Excellent service. Delivered quickly and processed a return for me, courier came to collect it free of charge and processed the refund for me quickly too. Definitely recommend! The coat I ordered was so good lucky and lovely for my toddler!

I was very happy with my experience with Mayoral. I ordered two pairs of shoes and I found their size guide very accurate for the very young baby shoes. My order arrived very promptly and I was updated constantly by UPS as to the status of my order.

Terrible Customer Service. Would not recommend buying shoes on the website as have had a terrible experience returning a shoe that had a bad fit on my son even though they had only been worn for 3 hours. Waste of money!!

Supreme service, very high quality apparel. Response from customer service was very prompt.

Fast shipping I ordered bank holiday Friday and received Tuesday morning .. great Quality clothing and perfect fit sizing!